A Human Factors-Based Assessment Framework for Evaluating Performance in Control Room Interface Design

2014 ◽  
Vol 2 (3-4) ◽  
pp. 194-206 ◽  
Author(s):  
Laura H. Ikuma ◽  
Christina Koffskey ◽  
Craig M. Harvey
2008 ◽  
Vol 21 (3) ◽  
pp. 227-238 ◽  
Author(s):  
Isaac José Antonio Luquetti dos Santos ◽  
Douglas Vidal Teixeira ◽  
Fernando Toledo Ferraz ◽  
Paulo Victor Rodrigues Carvalho

1984 ◽  
Vol 28 (4) ◽  
pp. 341-343
Author(s):  
Philip E. Knobel ◽  
Michael E. Wiklund

Engineer/constructor firms responsible for large process plant engineering, including the human-plant interface, have an emerging need for in-house human factors engineering (HFE) expertise. Stone & Webster Engineering Corporation has met his need through the creation of an HFE group. The group was founded as a small, informal, multidisciplinary organization. In an experimental manner, the group was provided the freedom to define its HFE markets within the firm and the process and power industry. Organizational design and management factors related to the functions and effectiveness of the group are discussed.


1992 ◽  
Vol 36 (3) ◽  
pp. 222-226 ◽  
Author(s):  
Daryle Jean Gardner-Bonneau

The purpose of this paper is to present a case for the development of a user interface design guideline or standard for interactive voice response applications, to be widely disseminated throughout business and industry. A number of sample problems are cited, based on the author's consulting experience in this area, which serve to demonstrate that many of the problems encountered in IVR application development, particularly in scripting/dialogue design and use of automated speech recognition as a front-end, are not only solvable, but easily avoidable, given the current human factors knowledge base. The paper also discusses the Specification Document developed by the Voice Messaging User Interface Forum (1990, April), and the reasons why it cannot be applied, as written, to the user interface design of more complex IVR applications. Finally, the author proposes an approach to developing the proposed guideline/standard.


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