An Interesting Career in Psychology: Human Factors and Human Interface Design

1996 ◽  
Author(s):  
Mary Carol Day
Author(s):  
Douglas L. Miller ◽  
G. Jonathan Wolfman ◽  
R. Timothy Mullins ◽  
Colin Crehan

To achieve the potential of human factors involvement in computer-human interface design, human factors engineers must transition from being isolated specialists to integrated components of the mainstream life-cycle development process. A fundamental obstacle to this transition has been the limitations associated with traditional human factors methods. The search for better methods has resulted in a recent evolution in the human factors tool kit. While this evolution has increased tool kit utility, it is not yet as robust as needed for the development of complex systems. For the past several years the human factor team at Loral Federal Systems Company has been the central focus of system design and development activities for the Tower Control Computer Complex (TCCC). The TCCC will replace most Federal Aviation Administration airport tower cab equipment with advanced workstations and software. At least five limitations have been encountered with the traditional human factors tool kit due to the complexity of the TCCC and the environment in which it will be used. This paper describes these limitations, and the alternatives that have been successfully employed to produce an operationally suitable computer-human interface as part of an integrated life-cycle effort. At the heart of these remedies were the use of a dedicated team of representative end-users and a variety of non-traditional design evaluation techniques, throughout the project life-cycle. Among these techniques was the evaluation of laboratory prototypes using a “hands-off” intellectual review process and electronically supported group-based evaluations.


1992 ◽  
Vol 36 (3) ◽  
pp. 222-226 ◽  
Author(s):  
Daryle Jean Gardner-Bonneau

The purpose of this paper is to present a case for the development of a user interface design guideline or standard for interactive voice response applications, to be widely disseminated throughout business and industry. A number of sample problems are cited, based on the author's consulting experience in this area, which serve to demonstrate that many of the problems encountered in IVR application development, particularly in scripting/dialogue design and use of automated speech recognition as a front-end, are not only solvable, but easily avoidable, given the current human factors knowledge base. The paper also discusses the Specification Document developed by the Voice Messaging User Interface Forum (1990, April), and the reasons why it cannot be applied, as written, to the user interface design of more complex IVR applications. Finally, the author proposes an approach to developing the proposed guideline/standard.


Author(s):  
Helene Fournier ◽  
Rita Kop

After speculation in literature about the nature of Personal Learning Environments, research in the design and development of PLEs is now in progress. This paper reports on the first phase of the authors’ research on PLE, the identification process of what potential users would consider important components, applications, and tools in a PLE. The methodology included surveying “super-users” on their use of existing tools, applications and systems and their preferences in learning, in order to enhance the development of a PLE and reach a specification that potential learners will find useful and empowering in their learning. The research resulted in suggestions on factors affecting technology use and uptake, human factors and attitudes, and interface design that need to be factored in the design and development of a PLE.


Author(s):  
Qiyang Chen ◽  
Vinai Sharma

This paper discusses the issues of human factors that affect interface design. It addresses the challenges that system analysts may face. It presents the strategies of incorporating human factor engineering into the process of system analysis and design. The user performance and their mental models are also discussed.


Author(s):  
David R Desaulniers ◽  
Stephen Fleger

Since 1980 the Institute of Electrical and Electronics Engineers (IEEE) has supported development of human factors (HF) standards. Within IEEE, Subcommittee 5 (SC5) of the Nuclear Power Engineering Committee develops and maintains HF standards applicable to nuclear facilities. These standards are structured in a hierarchical fashion. The top-level standard (IEEE Std. 1023) defines the HF tasks required to support the integration of human performance into the design process. Five lower tier documents (IEEE Std. 845, 1082, 1289, 1786 and 1707) expand upon the upper tier standard. Presently, two new HF standards projects are underway; one to provide HF guidance for the validation of the system interface design and integrated systems operation and another for designing and developing computer-based displays for monitoring and control of nuclear facilities. SC5 is also involved in outreach activities, including sponsorship of a series of conferences on human factors and nuclear power plants.


Author(s):  
Catherine M. Burns ◽  
Pascale Proulx

Unusual as it may seem, human factors/ergonomics methods can help in addressing issues such as problem gambling.


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