Determination of level-of-service scale values for quantitative bus transit service attributes based on user perception

2014 ◽  
Vol 11 (1) ◽  
pp. 1-21 ◽  
Author(s):  
Shreya Das ◽  
Debapratim Pandit
2020 ◽  
Vol 79 (ET.2020) ◽  
pp. 1-17
Author(s):  
Suhail Ahmad Khanday

Study of commuters’ attitude towards public transport and their perception of existing service quality for different service attribute of public transport have gained immense importance for determining appropriate public transport service level. In this context, level of service (LOS) is identified as a vital tool to measure service quality, as per users’ perception, ranging from LOS A to LOS F which denotes ‘the best’ to ‘worst’ levels. However, the LOS existing benchmarks are defined as per the expert’s judgment. Method of ‘Successive Interval Scaling’ is used to develop LOS values for bus service as per users’ perception which converts ordered categorical scale into an interval scale. Service attributes are selected which are considered important for bus transit and LOS for each attribute is evaluated based on users’ opinion. The results obtained in this study for the city of Mumbai highlights the difference in LOS values between users’ perception and experts’ opinion given by Ministry of Urban Development in India (MoUD), India and the Transit Capacity & Quality of Service Manual (TCQSM).


2018 ◽  
Author(s):  
Daniel Boyle ◽  
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2020 ◽  
Author(s):  
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Kari Watkins Carly Queen Simon Berrebi Georgia Institute of Technology ◽  
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Author(s):  
Paul Schimek

Public transit systems in Toronto and Boston, two North American cities of similar size and income, are compared. Although Boston has a reputation as a transit-oriented city, there are about twice as many public transit trips in Toronto. Transit service in Toronto runs, on average, twice as frequently as service in Boston on a network of similar size. This level of service can be supported in part because population density does not decrease as much with increasing distance from the center of the city and because employment is more centralized. The transit system in Boston is constrained from emulating the Toronto transit system not only by a less transit-favorable distribution of population and employment but also by operating costs that are twice as high. The Massachusetts Bay Transit Authority’s higher costs are the result of more fringe benefits for employees and disproportionately more managers and fixed facilities.


2020 ◽  
Vol 5 (1) ◽  
pp. 53
Author(s):  
Arif Rahman ◽  
Surya Perdana

<p><em>The decline in employee performance at UP PTSP Makasar District is characterized by a decreased level of service time efficiency in the area of KRK and IMB licensing. In addition, the cause of the decline in employee performance is due to the behavior of employees who like to postpone work and come late to work intentionally, and also employees lack the determination of high morale at work. The achievement of the duties of UP PTSP employees in Makasar Sub-District was not in accordance with the determined time standard. The purpose of this study was to determine the effect of the work environment and workload on the performance of UP PTSP Makasar District employees and to know the factors that had to be prioritized to become better. The data used for research is questionnaire data which is processed by the Structural Equation Modeling (SEM) method. This study analyzes the factors of work environment and workload using Structural Equation Modeling (SEM) with AMOS applications. Based on SEM output regression weights value states that there is no significant effect between work environment on employee performance. While there is a significant effect between workload on employee performance. The main priority in improving employee performance through the work environment is cleanliness in the workplace. The main priority in improving employee performance through better workloads is with work conditions at the workplace.</em></p>


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