Determination of Level of Service for bus transit using method of successive interval scaling in Mumbai City

2020 ◽  
Vol 79 (ET.2020) ◽  
pp. 1-17
Author(s):  
Suhail Ahmad Khanday
Keyword(s):  
Service Quality ◽  
Public Transport ◽  
Service Level ◽  
Level Of Service ◽  
Successive Interval ◽  
Bus Transit ◽  
Transit Capacity ◽  
The Difference ◽  
Bus Service

Study of commuters’ attitude towards public transport and their perception of existing service quality for different service attribute of public transport have gained immense importance for determining appropriate public transport service level. In this context, level of service (LOS) is identified as a vital tool to measure service quality, as per users’ perception, ranging from LOS A to LOS F which denotes ‘the best’ to ‘worst’ levels. However, the LOS existing benchmarks are defined as per the expert’s judgment. Method of ‘Successive Interval Scaling’ is used to develop LOS values for bus service as per users’ perception which converts ordered categorical scale into an interval scale. Service attributes are selected which are considered important for bus transit and LOS for each attribute is evaluated based on users’ opinion. The results obtained in this study for the city of Mumbai highlights the difference in LOS values between users’ perception and experts’ opinion given by Ministry of Urban Development in India (MoUD), India and the Transit Capacity & Quality of Service Manual (TCQSM).

IoT and Cloud Computing

2017 ◽  
pp. 198-234 ◽  
Author(s):  
Oleksandr Rolik ◽  
Sergii Telenyk ◽  
Eduard Zharikov
Keyword(s):  
Service Quality ◽  
Resource Planning ◽  
Service Level ◽  
Level Of Service ◽  
Infrastructure Management ◽  
It Services ◽  
It Infrastructure ◽  
Use Of Resources ◽  
It Resources

The Internet of Things (IoT) is an emerging technology that offers great opportunities that is designed to improve the quality of consumers' lives, and also to improve economic indicators and productivity of enterprises, and more efficient use of resources. IoT system refers to the use of interconnected devices and distributed subsystems to leverage data gathered by sensors and actuators in some sort of environment and to take a proper decision on a high level. In this chapter, the authors propose an approach to Microcloud-based IoT infrastructure management to provide the desired quality of IT services with rational use of IT resources. Efficiency of IT infrastructure management can be estimated by the quality of services and the management costs. The task of operational service quality management is to maintain a given level of service quality with the use of minimum IT resources amount in IoT environment. Then, the maximum efficiency can be achieved by selecting such control when actual level of service corresponds to the coordinated with business unit and can be achieved by minimal costs. The proposed approach allows the efficient use of resources for IT services provision in IoT ecosystem through the implementation of service level coordination, resource planning and service level management processes in an integrated IT infrastructure management system based on hyperconvergence and software-defined principles. The main goals of this chapter are to investigate the state of art of the IoT applications resource demands in the context of datacenter architecture deployment and to propose Microcloud-based IoT infrastructure resource control method.

scholarly journals CUSTOMER PERCEPTION OF SERVICE QUALITY IN PUBLIC TRANSPORT

Transport ◽  
2014 ◽  
Vol 29 (3) ◽  
pp. 285-295 ◽  
Author(s):  
Dragana Grujičić ◽  
Ivan Ivanović ◽  
Jadranka Jović ◽  
Vladimir Đorić
Keyword(s):  
Service Quality ◽  
Transport System ◽  
Public Transport ◽  
Travel Demand ◽  
Travel Behaviour ◽  
Point Of View ◽  
Level Of Service ◽  
System Quality ◽  
The Public ◽  
Analysis Process

This paper presents the research and analysis process showing that transport system customers have a specific perception of service quality, as an indicator of transport system. Determining satisfactory level of service quality implies knowledge of travel demand and travel behaviour. There are a lot of elements that define the transport system quality. The goal of this paper is to identify the public transport system’s service quality elements that should be primarily acted on, in order to increase the level of service quality from transport system users’ (public transport users’ and non-users’) point of view, with minimal investment. The paper describes a specifically defined research methodology for determining service quality elements that should be primarily acted on, from the transport system users’ point of view. Methodology involves the use of Importance Performance Analysis (IPA) which is upgraded with the state preferences analysis. Presented methodology, which is used to determine user perception of service quality, can be considered to be universal. This methodology can be applied in other cities, with additional research that must precede its use. The methodology was tested on transport system users in Belgrade.

IoT and Cloud Computing

2020 ◽  
pp. 1157-1185
Author(s):  
Oleksandr Rolik ◽  
Sergii Telenyk ◽  
Eduard Zharikov
Keyword(s):  
Service Quality ◽  
Resource Planning ◽  
Service Level ◽  
Level Of Service ◽  
Infrastructure Management ◽  
It Services ◽  
It Infrastructure ◽  
Use Of Resources ◽  
It Resources

The Internet of Things (IoT) is an emerging technology that offers great opportunities that is designed to improve the quality of consumers' lives, and also to improve economic indicators and productivity of enterprises, and more efficient use of resources. IoT system refers to the use of interconnected devices and distributed subsystems to leverage data gathered by sensors and actuators in some sort of environment and to take a proper decision on a high level. In this chapter, the authors propose an approach to Microcloud-based IoT infrastructure management to provide the desired quality of IT services with rational use of IT resources. Efficiency of IT infrastructure management can be estimated by the quality of services and the management costs. The task of operational service quality management is to maintain a given level of service quality with the use of minimum IT resources amount in IoT environment. Then, the maximum efficiency can be achieved by selecting such control when actual level of service corresponds to the coordinated with business unit and can be achieved by minimal costs. The proposed approach allows the efficient use of resources for IT services provision in IoT ecosystem through the implementation of service level coordination, resource planning and service level management processes in an integrated IT infrastructure management system based on hyperconvergence and software-defined principles. The main goals of this chapter are to investigate the state of art of the IoT applications resource demands in the context of datacenter architecture deployment and to propose Microcloud-based IoT infrastructure resource control method.

scholarly journals PENILAIAN KINERJA EMBUNG HALIWEN BERDASARKAN KRITERIA PEMELIHARAAN EMBUNG IRIGASI

2018 ◽  
Vol 17 (1) ◽  
Author(s):  
Melchior Bria ◽  
Sutirto Sutirto ◽  
Anastasia H. Muda
Keyword(s):  
User Satisfaction ◽  
Service Level ◽  
Observation Time ◽  
Level Of Service ◽  
Time Data ◽  
Pedestrian Bridge ◽  
Effectiveness Analysis ◽  
Age Range ◽  
Afternoon Peak

ABSTRACTThis research aims to determine how high the level of effectiveness, how the level of service and how the satisfaction of Pedestrian Bridge (PB) users in the Market Kramat Jati. Observations were made by calculating the volume of crossers using and not using the PB as well as the volume of vehicles passing during the morning rush hour and afternoon peak hours both on weekdays and on holidays. This data is used as the basis for the analysis of the effectiveness and determination of the appropriate type of crossing facilities. The observation of the user time of PB with the sample of 29 people for each observation time. Data collection also used questionnaires to 53 PB user respondents containing questions relating to the physical components of PB and supporting data that became the basic variables of consideration for the use of PB. The effectiveness analysis result shows that the JPO is not effective at the service level including category A. Based on the user satisfaction analysis, 59% are satisfied and very satisfied using the PB with the age range of 21-30 years old, the high school education, the most self employed, the monthly income 1 -3 million, the frequency of work usage < 2x per day, from destination to shopping / market with the intention to work.Keywords: Effectiveness, Pedestrian Bridge, User Satisfaction, Level Of Service.ABSTRAKEmbung Haliwen merupakan salah satu Embung Irigasi andalan di Kabupaten Belu dan melayani masyarakat Desa Sirani untuk keperluan irigasi untuk tanaman pengolahan tanaman padi. Untuk itu perlu dipertahankan keberlanjutannya sehingga dapat memberikan manfaat bagi masyarakat sekitar. Penelitian ini dimaksudkan untuk menilai kinerja embung Haliwen berdasarkan Kriteria Pemeliharaan Embung Irigasi. Penilain dilakukan dengan cara emberi bobot pada kriteria, kemudian dari nilai bobot tersebut dirata-rata untuk mendapatkan bobot keseluruhan. Adapun kriteria yang dimaksud adalah Stabilitas Struktur, Kriteria Fisik dan Lingkungan, Kriteria Eknomi/Fnansial, Kriteria Kebijakan Pemerintah, dan Kriteria Sosial Budaya. Hasil penelitian menunjukkan bahwa rata-rata nilai kinerja Embung Haliwen ada pada kisaran 3,41, sehingga dapat dikatakan dalam kategori Cukup. Hal ini berarti kinerja embung irigasi Haliwen perlu ditingkatkan lagi guna menjamin keberlanjutan system irigasi menggunakan air adri embung Haliwen.Kata Kunci : Kinerja, Embung, Irigasi, Pemeliharaan

scholarly journals EFEKTIVITAS DAN KEPUASAN PENGGUNA JEMBATAN PENYEBERANGAN ORANG (JPO) DI PASAR INDUK KRAMAT JATI

2018 ◽  
Vol 17 (1) ◽  
Author(s):  
Achmad Nadjam ◽  
Mohamad Ferdiansyah ◽  
Hendrik Jonathan Sitorus
Keyword(s):  
User Satisfaction ◽  
Service Level ◽  
Observation Time ◽  
Level Of Service ◽  
Time Data ◽  
Pedestrian Bridge ◽  
Effectiveness Analysis ◽  
Age Range ◽  
Afternoon Peak

ABSTRACTThis research aims to determine how high the level of effectiveness, how the level of service and how the satisfaction of Pedestrian Bridge (PB) users in the Market Kramat Jati. Observations were made by calculating the volume of crossers using and not using the PB as well as the volume of vehicles passing during the morning rush hour and afternoon peak hours both on weekdays and on holidays. This data is used as the basis for the analysis of the effectiveness and determination of the appropriate type of crossing facilities. The observation of the user time of PB with the sample of 29 people for each observation time. Data collection also used questionnaires to 53 PB user respondents containing questions relating to the physical components of PB and supporting data that became the basic variables of consideration for the use of PB. The effectiveness analysis result shows that the JPO is not effective at the service level including category A. Based on the user satisfaction analysis, 59% are satisfied and very satisfied using the PB with the age range of 21-30 years old, the high school education, the most self employed, the monthly income 1 -3 million, the frequency of work usage < 2x per day, from destination to shopping / market with the intention to work.Keywords: Effectiveness, Pedestrian Bridge, User Satisfaction, Level Of Service.ABSTRAKPenelitian ini bertujuan untuk mengetahui seberapa tinggi tingkat efektivitas, bagaimanakah tingkat pelayanannya serta bagaimanakah kepuasan pengguna Jembatan Penyeberangan Orang (JPO) di Pasar Induk Kramat Jati. Pengamatan dilakukan dengan menghitung volume penyeberang yang menggunakan dan tidak menggunakan JPO serta volume kendaraan yang melintas pada jam sibuk pagi dan jam sibuk sore baik hari kerja maupun hari libur. Data ini digunakan sebagai dasar analisis efektivitas dan penentuan jenis sarana penyeberangan yang tepat.Dilakukan pengamatan waktu tempuh pengguna JPO dengan sampel sebanyak 29 orang untuk masing-masing waktu pengamatan.Pengumpulan data juga menggunakan kuesioner kepada 53 orang responden pengguna JPO yang berisi pertanyaan berkaitan dengan komponen-komponen fisik JPO dan data pendukung yang menjadi variabel dasar pertimbangan untuk penggunaan JPO.Hasil analisis efektvititas menunjukan bahwa JPO tersebut tidak efektif namus tingkat pelayanan termasuk kategori A. Berdasarkan analisis kepuasan pengguna, sebanyak 59% puas dan sangat puas menggunakan JPO dengan klasifikasirentang usia 21-30 tahun, pendidikan mayoritas SMA, pekerjaan terbanyak wiraswasta, penghasilan perbulan 1-3 juta, frekuensi pekerjaan pemakaian < 2x perhari, asal tujuan ke pertokoan/pasar dengan maksud bekerja.Kata Kunci : Efektivitas, Jembatan Penyeberangan Orang, Kepuasan Pengguna, Tingkat Pelayanan.

scholarly journals Analysis of Agra Mas Bus Service Level Case Study of PGC East Jakarta Route – Soekarno Hatta International Airport

2020 ◽  
Vol 2 (2) ◽  
pp. 99-105
Author(s):  
Widodo Budi Dermawan ◽  
Bambang Adi Setiawan
Keyword(s):  
Performance Analysis ◽  
Service Level ◽  
Operational Performance ◽  
Level Of Service ◽  
Service Levels ◽  
A Value ◽  
Passenger Satisfaction ◽  
Directorate General ◽  
Bus Service

The method used in this study is the Importance Performance Analysis (IPA) method. This research was conducted to determine passenger satisfaction, evaluate service levels by referring to service standard indicators from the Directorate General of Land Transportation. The results of the Bus Operational Performance analysis results refer to the Directorate General of Land Transportation standards, the overall results of operational performance have been included in the Good category with a value of 24 points. the results of the questionnaire stated that the service performance was very good (SB) by 16%; Good (B) of 52%; Fairly Good (CB) of 25%; Poor (KB) by 6% and Not Good (TB) by 0%, regarding the 5 Likert scale. From the Cartesian diagram there are several aspects of concern regarding the level of service, quadrant I there are 8 attributes that are considered important by consumers and their service is very satisfying, Quadrant II there are 1 attributes that are considered very important by customers but the service is not satisfactory.

Evaluasi Kinerja Sistem Angkutan Umum Terintegrasi Daerah Masamba

2019 ◽  
Vol 6 (1) ◽  
pp. 24
Author(s):  
Ahmad Lili ◽  
Lambang Basri Said ◽  
St Maryam
Keyword(s):  
Public Transport ◽  
Public Transportation ◽  
Service Level ◽  
Level Of Service ◽  
Transportation Mode ◽  
The Public ◽  
Analysis Techniques ◽  
Public Transport System ◽  
Transport Services ◽  
Public Transport Services

This study aims to analyze the evaluation of theperformance of transportation mode services and theperformance of transport route services to evaluate theperformance of the service level of integrated public transportsystems in the Masamba Region. The method of data collection isconducted through primary surveys and secondary surveys.Primary surveys are carried out by distributing questionnairesand data analysis techniques using SmartPLS version 3.0software and secondary surveys by collecting data related toresearch themes in several related agencies. The research sampleis that the public transportation passengers on the Masamba-Makassar Bus route as many as 98 respondents, determining thenumber of samples can be done using the Bernoulli formula.Based on the analysis of existing data obtained by respondents&#39;perceptions that the performance of the level of service of thetransportation mode in terms of safety, comfort and orderlinesshas been effective, although in terms of equality it still needs toimprove its services. The performance of the Bus publictransport system in the Masamba area has also created anintegrated public transport system and the performance of theMasamba-Makassar PO route services is categorized well basedon the standards of public transport services from the DirectorGeneral of Land Transportation.

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