Medical training helps L&G to shine
PurposeDescribes how enhancing the specialist medical knowledge of 150 underwriters and claims assessors at Legal & General Assurance Society has helped the company to save thousands of pounds in costs for referring claims to chief medical officers.Design/methodology/approachExplains the reasons for the training, the form it took and the results it has achieved.FindingsDetails how the company has established a pool of UK‐wide specialist underwriters and claims assessors with an enhanced knowledge and understanding of common diseases, disorders and syndromes, and this is helping it to underwrite risks and prognoses more effectively.Practical implicationsReveals that, as a result of the training, Legal & General has experienced 500 fewer referrals to chief medical officers a month. This is a 35 percent reduction, which translates to a saving of £12,000 a month. The course paid for itself within 13 months.Social implicationsHighlights the benefits to L&G clients, in terms of better quality and faster service.Originality/valueDescribes an effective training partnership between L&G and Cardiff University Center for Lifelong Learning.