A global investigation of key turning points in business process maturity

2009 ◽  
Vol 15 (5) ◽  
pp. 792-815 ◽  
Author(s):  
Kevin McCormack ◽  
Jurgen Willems ◽  
Joachim van den Bergh ◽  
Dirk Deschoolmeester ◽  
Peter Willaert ◽  
...  
Keyword(s):  
Business Process ◽  
Turning Points ◽  
Process Maturity ◽  
Business Process Maturity

scholarly journals An Investigation of Business Process Maturity: Report on Croatian Companies

2020 ◽  
Vol 11 (2) ◽  
pp. 159-165
Author(s):  
Ljubica Milanović Glavan
Keyword(s):  
Cluster Analysis ◽  
Business Process ◽  
Business Processes ◽  
Turning Points ◽  
Maturity Model ◽  
Analysis Method ◽  
Process Maturity ◽  
Cluster Analysis Method ◽  
Survey Results ◽  
Business Process Maturity

AbstractBackground: Nowadays, organizations try to improve their performance by focusing on the business process orientation (BPO) perspective. This perspective views companies as a mixture of unified business processes. A few methodologies can be used for analysing BPO maturity state. The maturity model shows the level of acceptance of the process-oriented approach in the business practice of a certain company. Recognizing different BPO levels can help companies execute, improve and manage their processes.Objectives: The primary aim of this research is to give a report on BPO maturity of Croatian companies and to stress the importance of key turning points.Methods/Approach: The cluster analysis method was used to analyse the survey results.Results: Croatian companies are currently evolving from the Defined level to the Linked level of BPO maturity.Conclusions: The results of the cluster analysis have shown that companies in Croatia have to improve all key turning points, with a special emphasis on the strategic view.

scholarly journals The development of a questionnaire to measure business process maturity

2017 ◽  
Vol 25 (3-4) ◽  
Author(s):  
David Aberle ◽  
Jan Henkel
Keyword(s):  
Business Process ◽  
Design Method ◽  
Academic Research ◽  
Future Research ◽  
Process Maturity ◽  
Confirmatory Factor ◽  
Business Process Maturity ◽  
Larger Sample ◽  
Weak Result ◽  
Method Approach

Purpose: the creation of a questionnaire for business process maturity measurement. Design/Method/Approach. The authors developed a set of items and applied confirmatory factor analysis in order to demonstrate questionnaire validation and reliability. Findings. The model supports prior research to the extent that business process maturity can be explained by strategic alignment, governance and culture. Surprisingly, methodology showed weak result and IT & Technology as well as people did not seem to be part of the model. Theoretical implications. This research not only confirmed prior research but also showed that there is wiggle room regarding the underlying factors of business process maturity and how to apply them. Practical implications. This research provides a questionnaire for practitioners to assess business process maturity. Originality/Value. The authors created a questionnaire that can be used in practice and is based on factors backed up by academic research and findings. Research limitations/Future research. The authors suggests applying the questionnaire to a larger sample size as well as expanding the statistical methods used.   Paper type – empirical.

scholarly journals Choosing the right business process maturity model

2013 ◽  
Vol 50 (7) ◽  
pp. 466-488 ◽  
Author(s):  
Amy Van Looy ◽  
Manu De Backer ◽  
Geert Poels ◽  
Monique Snoeck
Keyword(s):  
Business Process ◽  
Maturity Model ◽  
Process Maturity ◽  
The Right ◽  
Business Process Maturity

Business analytics in supply chains – The contingent effect of business process maturity

2012 ◽  
Vol 39 (5) ◽  
pp. 5488-5498 ◽  
Author(s):  
Marcos Paulo Valadares de Oliveira ◽  
Kevin McCormack ◽  
Peter Trkman
Keyword(s):  
Supply Chains ◽  
Business Process ◽  
Business Analytics ◽  
Process Maturity ◽  
Business Process Maturity

scholarly journals Bedeutung des Prozessreifegrads für die Patientenorientierung im Gesundheitswesen

2019 ◽  
Vol 25 (01) ◽  
pp. 37-42
Author(s):  
Yevgen Bogodistov ◽  
Jürgen Moormann ◽  
Rainer Sibbel ◽  
Oleksandr Krupskyi ◽  
Moritz von Hanstein ◽  
...  
Keyword(s):  
Business Process ◽  
Maturity Model ◽  
Process Maturity ◽  
Business Process Maturity

Zusammenfassung Zielsetzung Eine gute Organisation der internen Prozesse ist für ein funktionierendes Gesundheitswesen essenziell. Von besonderer Bedeutung ist der Prozess der Behandlung und Interaktion mit den Patienten, da die Wahrnehmung von Behandlung und Interaktion in einem direkten Zusammenhang mit der Patientenzufriedenheit steht. Letztere hat einen großen Einfluss auf die Gesundung der Patienten. Welche Auswirkungen der Reifegrad des Behandlungs- und Interaktionsprozesses auf die Patientenorientierung hat, wird am Beispiel einer umfangreichen Befragung von Krankenhausmanagern in der Ukraine untersucht. Methodik Die Analyse basiert auf einer empirischen Erhebung, die bei Chefärzten und deren Stellvertretern in einer ukrainischen Großstadt, die als Modell-Stadt einer umfassenden Gesundheitsreform fungiert, durchgeführt wurde. Anhand des Business Process Maturity Model (BPMM) haben wir unsere Hypothese, dass ein hoher Prozessreifegrad zu einem hohen Maß an Patientenorientierung führt, getestet. Dazu haben wir eine Methode zur Messung des Prozessreifegrads entwickelt und diese auf Validität und Reliabilität geprüft. An der Befragung haben 79 Chefärzte und Stellvertreter teilgenommen, die alle öffentlichen Gesundheitseinrichtungen der Stadt (Krankenhäuser, Familienärztehäuser etc.) repräsentieren. Ergebnisse Die Untersuchung zeigt einen klaren Zusammenhang zwischen der Reife des Behandlungs- und Interaktionsprozesses und dem Grad der Patientenorientierung der jeweiligen Gesundheitseinrichtung. Die Varianz, die durch die unabhängige Variable Prozessreifegrad erklärt wird, liegt bei 16,3 %. Alle formativen Dimensionen zeigen einen stark signifikanten Einfluss auf das Konstrukt „Patientenorientierung”. Der Reifegrad des Behandlungs- und Interaktionsprozesses weist ebenfalls einen stark signifikanten Einfluss auf die Patientenorientierung auf. Schlussfolgerung Für Gesundheitseinrichtungen ist es von großer Bedeutung, einen hohen Reifegrad des Behandlungs- und Interaktionsprozesses zu erreichen, um damit dem Anspruch von Patientenorientierung gerecht werden zu können. Die Reife des Prozesses kann mit dem im Rahmen dieser Studie entwickelten Fragebogen getestet werden.

An exploration of green business process maturity based on ecolabels

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Dries Couckuyt ◽  
Amy Van Looy
Keyword(s):  
Business Process ◽  
Management Practices ◽  
Business Processes ◽  
Ecological Impact ◽  
Maturity Model ◽  
Process Maturity ◽  
Content Type ◽  
Green Business ◽  
Four Levels ◽  
Business Process Maturity

PurposeThe discipline of business process management (BPM) is challenged by investigating how work is performed in organizations while simultaneously recognizing preeminent environmental issues. Although organizations have become more open to the ecological impact of business processes through Green BPM, research in this field and guidance for practitioners remains relatively limited. Therefore, this study aims to extend and translate the conventional perspective on business process maturity towards green business process maturity levels.Design/methodology/approachThe authors bridged product-focussed and process-focussed environmental management practices by surveying ecolabels against theoretical capability areas for business process maturity. Since ecolabels are instruments to develop environmental-friendly products and services, the authors looked at the underlying processes to produce such green outcomes. By surveying 89 ecolabel organizations, the authors had indirectly access to an international set of companies, operating in distinct industries and producing a wide variety of green products and services.FindingsThe authors statistically uncovered a classification of four groups of ecolabels based on the process capabilities, each representing a distinct green business process maturity level. The four levels are “Green BP immaturity”, “Green BPL maturity”, “Green BPM maturity” and “Green BPO maturity” and align with well-established concepts in the business process literature and profession.Originality/valueScholars are encouraged to elaborate on the identified maturity levels in order to build and test a green business process maturity model, whereas practitioner-related advice is provided based on possible green business process maturity journeys towards excellence.

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