How to improve the assessment of BPM maturity in the era of digital transformation

For almost 30 years, the way of building business process management maturity models (BPM MMs), the importance assigned to individual maturity levels, and the criteria and critical success factors chosen for BPM maturity assessment have not changed significantly, despite the fact that during those three decades, the business environment and organizations themselves have changed enormously. The impact of hyperautomation and the increasing pace of change require the integration of maturity assessment with the BPM implementation methodology, including the repetition of maturity assessment for selected groups of processes. This causes an urgent need to adapt both process maturity assessment methods and BPM MMs to changing working conditions and business requirements. This conceptual paper is based on a model approach. The framework presented in the article continues and at the same time clearly deviates from the tradition of building BPM MMs on the basis of the Capability Maturity Model (CMM). It proposes a two-stage comprehensive process of organizational process maturity assessment, fully integrated into the process of BPM implementation and further business process management. The presented framework makes it possible to assess the process maturity of Industry 4.0 organizations in which dynamic knowledge-intensive business processes (kiBPs) play a key role in creating value.

Process maturity and patient orientation in times of a health system reform

PurposeThis study investigates the impact of the degree of process maturity on the degree of patient orientation in the context of radical process changes. The study is based on a sample of healthcare providers in Ukraine which experiences a fundamental transformation of its healthcare system.Design/methodology/approachThe investigation was conducted among the full population of the chief physicians from 53 medical institutions (hospitals, general practitioners centers, dental clinics, and maternity clinics) in one of the largest cities in Ukraine. We investigated the maturity of the process of interaction with patients as perceived by these top managers. We applied variance-based structural equation modeling (SmartPLS3).FindingsThe study shows that each stage of process maturity predetermines the following one. With regard to the impact of each stage of process maturity on patient orientation, all stages show a positive and significant relationship toward patient orientation, i.e. even the lowest stage of maturity is critical for patient orientation. A further contradictory finding to extant literature is, that based on the set of indicators, the process appears to be in different stages at the same time. This speaks against the regular sequence-based approach toward process maturity.Originality/valueAlthough it has been assumed that higher degrees of process maturity are associated with higher customer (patient) orientation, this work shows that the relationship holds also for each stage of process maturity separately. This research is based on a very unique sample – the almost complete set of chief physicians and their deputies of practically all medical institutions of a large city.

Audit System Informasi Absensi Pada PT Multi Engineering Perkasa Dengan Metode Framework Cobit

Abstrak Perusahaan ini telah memiliki system informasi absensi untuk mencatat kehadiran karyawannya menggunakan mesin sidik jari. Tujuan dari penelitian ini adalah untuk mengukur tingkat kematangan untuk mencari permasalahan yangmuncul dalam proses system informasi absensi untuk memberikan rekomendasi kepada perusahaan untuk memperbaiki manajemen TI yangada. Selama penelitian, penulis menggunakan kerangka kerja COBIT 4.1, dengan fokus pada domain ME, yangterdiri dari subdivisi ME1, ME2, ME3 ME4. Hasil Survei Frekuensi Maturitas System Informasi menggunakan proses-proses yangterdapat pada subsektor ME1 yangmemiliki nilai pembulatan sampai dengan 3, subsektor ME2 yangmemiliki nilai pembulatan sampai dengan 3, ME3. subdomain dengan nilai 3 dibulatkan subdomain ME4 dengan nilai 3 dibulatkan. Pada kematangan TI Level 3, perusahaan harus mengevaluasi setiap proses atau prosedur system; solusi perbaikan harus dilakukan secara konsisten sampai system dalam kondisi optimal. Hasil dari penelitian ini adalah tingkat kematangan TI saat ini (sebagaimana adanya), dengan rata-rata peringkat 3 (proses yangdisetujui), hanya 2 (proses yangdikelola) kematangan domain pemantauan. Deliver, Service Support domain, kemudian Friends hasil kematangan teknologi informasi untuk memberikan saran perbaikan perusahaan. Perusahaan menerima benchmark kematangan TI berdasarkan COBIT 4.1, serta rekomendasi yangdapat diikuti dalam perusahaan untuk perbaikan di masa mendatang. Abstract The company already has an attendance information system to record the attendance of its employees through the fingerprint machine. The purpose of this study is to measure the level of maturity to look for problems that arise in the process of attendance information system to make recommendations to companies to improve existing IT management. The authors used the COBIT 4.1 framework in their research, focusing on the ME domain, which consists of ME1, ME2, ME3 ME4 subsectors. The results of the study related to the level of maturity of the attendance information system using the processes contained in sub-sector ME1, which has a value of 3 rounded, sub-sector ME2, which has a value of 3 rounded. , ME3 subdomain, which has a value of 3 rounded ME4 subdomain, which has a value of 3 rounded. solutions must be implemented consistently until the system is in optimal condition. The results of this study are the current level of IT maturity (as it stands), with an average of 3 (approved process) rating, ուղղակի 2 (managed process) maturity of the monitoring domain. For Deliver, Service Support domain. , then, as a result of the maturity of information technologies, the company is given suggestions for improvement. The company receives an IT maturity benchmark based on COBIT 4.1, as well as recommendations that may be followed within the company for future improvements.

Modifikasi Proses Pengolahan Kopi Arabika Menggunakan Metode Honey Process

The amount of mucilage can be adjusted according to the washing intensity. The level of ripeness of the coffee fruit is also directly proportional to the mucilage constituent components. Optimally ripe coffee cherries have a higher sugar, protein, lipid and water content than raw coffee cherries. So that research is needed to determine the effect of washing intensity and level of ripeness of coffee cherries on the characteristics of the resulting taste of coffee. The research design used was a complete two-factor block design. The first factor is the intensity of washing mucilage that sticks to the surface of the coffee beans; 2 times washing, 1 time washing, without washing. The second factor is the level of ripeness of the coffee cherries; raw coffee cherries, optimally ripe coffee cherries, past ripe coffee cherries. The analyzes were carried out, namely water content, ash content, total sugar content, pH value, Brix, and organoleptic test using the SCAA cupping method. The results of this study indicate that washing intensity affects the Brix value, water content, total sugar content, and pH. Whereas in the second factor, the level of ripeness of the coffee fruit affects the Brik value, water content, total sugar content, and pH. This study also showed that there was a correlation between washing intensity and the level of ripeness of the coffee cherries and the preference of the panelists. The non-washing treatment (black honey) and the optimal level of ripeness were the most preferred by the panelists, all coffees produced from this study met SNI 01-3542-2004. Keywords: arabica characteristics, honey process, maturity level, washing intensity

An exploration of green business process maturity based on ecolabels

PurposeThe discipline of business process management (BPM) is challenged by investigating how work is performed in organizations while simultaneously recognizing preeminent environmental issues. Although organizations have become more open to the ecological impact of business processes through Green BPM, research in this field and guidance for practitioners remains relatively limited. Therefore, this study aims to extend and translate the conventional perspective on business process maturity towards green business process maturity levels.Design/methodology/approachThe authors bridged product-focussed and process-focussed environmental management practices by surveying ecolabels against theoretical capability areas for business process maturity. Since ecolabels are instruments to develop environmental-friendly products and services, the authors looked at the underlying processes to produce such green outcomes. By surveying 89 ecolabel organizations, the authors had indirectly access to an international set of companies, operating in distinct industries and producing a wide variety of green products and services.FindingsThe authors statistically uncovered a classification of four groups of ecolabels based on the process capabilities, each representing a distinct green business process maturity level. The four levels are “Green BP immaturity”, “Green BPL maturity”, “Green BPM maturity” and “Green BPO maturity” and align with well-established concepts in the business process literature and profession.Originality/valueScholars are encouraged to elaborate on the identified maturity levels in order to build and test a green business process maturity model, whereas practitioner-related advice is provided based on possible green business process maturity journeys towards excellence.