Integration of stakeholder interests in housing companies’ strategic management

2015 ◽  
Vol 33 (3) ◽  
pp. 224-244 ◽  
Author(s):  
Stephanie Heitel ◽  
Annette Kämpf-Dern ◽  
Andreas Pfnür
Keyword(s):  
Sustainable Management ◽  
Design Methodology ◽  
Process Model ◽  
Strategic Decisions ◽  
Management Planning ◽  
Content Type ◽  
Stakeholder Groups ◽  
Stakeholder Interests ◽  
Sustainable Value ◽  
Practical Implications

Purpose – In addition to financial returns, German housing companies are expected to achieve social and ecological outcomes. This achievement is challenging for management, as expectations from different stakeholders are only partly apparent and often conflicting. The paper aims to discuss these issues. Design/methodology/approach – This paper presents a process model that supports the management of housing companies to systematically explore, evaluate, and integrate stakeholders’ interests into the company’s strategic targets. Findings – The integrated process model improves sustainable value creation, as stakeholders’ interests are transparent and can thus be better satisfied. Research limitations/implications – Due to the action research design, further research cycles and empirical testing with other companies are needed before findings can be generalised. Practical implications – The process enables housing companies to focus on value-generating activities, to react timely to changing needs, and to improve their relationships with stakeholders. Management benefits from increased clarity and legitimacy for strategic decisions as stakeholder demands are made transparent and integrated into the strategic targets. Originality/value – Compared to common participation approaches, all stakeholder groups are consulted, and their expectations are documented transparently within the suggested process model. This results in a better foundation for sustainable management planning and decisions.

A process model for identifying online customer engagement patterns on Facebook brand pages

2018 ◽  
Vol 31 (2) ◽  
pp. 595-614 ◽  
Author(s):  
Vidyasagar Potdar ◽  
Sujata Joshi ◽  
Rahul Harish ◽  
Richard Baskerville ◽  
Pornpit Wongthongtham
Keyword(s):  
Empirical Study ◽  
Brand Loyalty ◽  
Design Methodology ◽  
Process Model ◽  
Customer Engagement ◽  
Content Type ◽  
Communication Interaction ◽  
Facebook Pages ◽  
Maximum Reliability ◽  
Practical Implications

Purpose The purpose of this paper is to develop and empirically test a process model (comprising of seven dimensions), for identifying online customer engagement patterns leading to recommendation. These seven dimensions are communication, interaction, experience, satisfaction, continued involvement, bonding, and recommendation. Design/methodology/approach The authors used a non-participant form of netnography for analyzing 849 comments from Australian banks Facebook pages. High levels of inter-coder reliability strengthen the study’s empirical validity and ensure minimum researcher bias and maximum reliability and replicability. Findings The authors identified 22 unique pattern of customer engagement, out of which nine patterns resulted in recommendation/advocacy. Engagement pattern communication-interaction-recommendation was the fastest route to recommendation, observed in nine instances (or 2 percent). In comparison, C-I-E-S-CI-B-R was the longest route to recommendation observed in ninety-six instances (or 18 percent). Of the eight patterns that resulted in recommendation, five patterns (or 62.5 percent) showed bonding happening before recommendation. Research limitations/implications The authors limited the data collection to Facebook pages of major banks in Australia. The authors did not assess customer demography and did not share the findings with the banks. Practical implications The findings will guide e-marketers on how to best engage with customers to enhance brand loyalty and continuously be in touch with their clients. Originality/value Most models are conceptual and assume that customers typically journey through all the stages in the model. The work is interesting because the empirical study found that customers travel in multiple different ways through this process. It is significant because it changes the way the authors understand patterns of online customer engagement.

“Doing good” while serving customers

2017 ◽  
Vol 19 (2) ◽  
pp. 105-124 ◽  
Author(s):  
Philip T. Roundy
Keyword(s):  
Emerging Economies ◽  
Social Entrepreneurship ◽  
Design Methodology ◽  
Business Models ◽  
Social Entrepreneurs ◽  
Content Type ◽  
Stakeholder Groups ◽  
Challenges And Opportunities ◽  
The Relationship ◽  
Practical Implications

Purpose Social entrepreneurship represents an unconventional, but increasingly prevalent, activity in developed and emerging economies. Social entrepreneurs devise novel business models that blend business and social missions with the aim of (co-)producing value with two primary stakeholder groups, beneficiaries and customers. Although interactions between social entrepreneurs and their beneficiaries are well-studied, the relationship between social ventures and consumers has received almost no extended attention. Design/methodology/approach Using a qualitative, partially-inductive approach based on interviews with 40 social entrepreneurs, a study of how social entrepreneurs market their ventures to consumers was conducted. Findings Findings reveal the ways in which marketing is relevant for social entrepreneurs, the unique challenges and opportunities entrepreneurs face in their interactions with customers, and the tactics entrepreneurs use to understand and educate their consumers. Originality/value The study’s findings contribute to work on social entrepreneurship and the entrepreneurship and marketing interface and have practical implications for social entrepreneurs.

Wand and Weber's good decomposition conditions for BPMN

2014 ◽  
Vol 20 (5) ◽  
pp. 693-729 ◽  
Author(s):  
Florian Johannsen ◽  
Susanne Leist ◽  
Reinhold Tausch
Keyword(s):  
Business Process ◽  
Design Methodology ◽  
Process Model ◽  
Process Modelling ◽  
Process Models ◽  
Modelling Language ◽  
Business Process Modelling ◽  
Content Type ◽  
Process Chains ◽  
Practical Implications

Purpose – The purpose of this paper is to specify the decomposition conditions of Wand and Weber for the Business Process Model and Notation (BPMN). Therefore, an interpretation of the conditions for BPMN is derived and compared to a specification of the conditions for enhanced Event-Driven Process Chains (eEPCs). Based on these results, guidelines for a conformance check of BPMN and eEPC models with the decomposition conditions are shown. Further, guidelines for decomposition are formulated for BPMN models. The usability of the decomposition guidelines is tested with modelling experts. Design/methodology/approach – An approach building on a representational mapping is used for specifying the decomposition conditions. Therefore, ontological constructs of the Bunge-Wand-Weber ontology are mapped to corresponding modelling constructs and an interpretation of the decomposition conditions for BPMN is derived. Guidelines for a conformance check are then defined. Based on these results, decomposition guidelines are formulated. Their usability is tested in interviews. Findings – The research shows that the decomposition conditions stemming from the information systems discipline can be transferred to business process modelling. However, the interpretation of the decomposition conditions depends on specific characteristics of a modelling language. Based on a thorough specification of the conditions, it is possible to derive guidelines for a conformance check of process models with the conditions. In addition, guidelines for decomposition are developed and tested. In the study, these are perceived as understandable and helpful by experts. Research limitations/implications – Research approaches based on representational mappings are subjected to subjectivity. However, by having three researchers performing the approach independently, subjectivity can be mitigated. Further, only ten experts participated in the usability test, which is therefore to be considered as a first step in a more comprising evaluation. Practical implications – This paper provides the process modeller with guidelines enabling a conformance check of BPMN and eEPC process models with the decomposition conditions. Further, guidelines for decomposing BPMN models are introduced. Originality/value – This paper is the first to specify Wand and Weber's decomposition conditions for process modelling with BPMN. A comparison to eEPCs shows, that the ontological expressiveness influences the interpretation of the conditions. Further, guidelines for decomposing BPMN models as well as for checking their adherence to the decomposition conditions are presented.

Exploring factors behind project scope creep – stakeholders’ perspective

2019 ◽  
Vol 13 (3) ◽  
pp. 483-504 ◽  
Author(s):  
Mian Ajmal ◽  
Mehmood Khan ◽  
Hanan Al-Yafei
Keyword(s):  
United Arab Emirates ◽  
Design Methodology ◽  
Project Success ◽  
Content Type ◽  
Stakeholder Groups ◽  
Industry Research ◽  
Commonality Analysis ◽  
Major Factors ◽  
Practical Implications ◽  
Major Project

Purpose The purpose of this paper is to explore the different views of major project stakeholders about the factors that contribute to poor project scope leading to project scope creep. Design/methodology/approach Major factors of project scope creep are identified using commonality analysis of stakeholders’ views. An interview-based industry research method is applied to collect data from different projects in the United Arab Emirates. Findings Relying on stakeholders’ theory, the study proposes a framework for managing project scope creep. Results indicate that communication is among the major causes of project scope creep, as reported by all project stakeholder groups in this study. Practical implications The study is expected to support the assessment of the causes of project scope creep, simultaneously expanding knowledge on the topic for both researchers and practitioners. Originality/value This study is among the first few to explore the commonality of various stakeholder views in the factors that hinder project success.

Corporate brand integrity during a crisis

2020 ◽  
Vol 36 (9) ◽  
pp. 45-47
Keyword(s):  
Design Methodology ◽  
Reading Time ◽  
Crisis Response ◽  
Corporate Brand ◽  
Potential Harm ◽  
Content Type ◽  
Response Strategies ◽  
Stakeholder Groups ◽  
Pertinent Information ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings A crisis can trigger perceptions of corporate brand integrity among different stakeholder groups. However, firms that act swiftly by adopting crisis response strategies appropriate to the context can help mitigate the potential harm to trust and commitment. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

The micro-processes during repatriate knowledge transfer: the repatriates’ perspective

2015 ◽  
Vol 19 (4) ◽  
pp. 735-755 ◽  
Author(s):  
Anne Burmeister ◽  
Jürgen Deller ◽  
Joyce Osland ◽  
Betina Szkudlarek ◽  
Gary Oddou ◽  
...  
Keyword(s):  
Knowledge Transfer ◽  
Transfer Process ◽  
Organizational Support ◽  
Design Methodology ◽  
Process Model ◽  
Process Models ◽  
Future Research ◽  
Content Type ◽  
Process Perspective ◽  
Practical Implications

Purpose – The purpose of this paper is to add a process perspective to the literature on repatriate knowledge transfer (RKT) and to understand how the knowledge transfer process unfolds in the repatriation context. Thus, this qualitative study uses existing knowledge transfer process models to assess their applicability to the context of repatriation and explain the micro-processes during RKT. Design/methodology/approach – To provide a rich understanding of these processes from the repatriate perspective, critical incidents reported by 29 German and US American repatriates were content-analyzed. Findings – The findings are summarized in a proposed RKT process model, which describes the roles and knowledge transfer-related activities of repatriates, recipients and supervisors as well as their interaction during four transfer phases: assessment, initiation, execution and evaluation. Research limitations/implications – The experiences of repatriates from different geographic areas as well as the perspectives of knowledge recipients and supervisors were not studied but should be included in future research. In addition, future research could test the applicability of the identified micro-processes to different knowledge transfer contexts. Practical implications – Managers can use the findings to facilitate the RKT process more effectively because the type of organizational support offered can be aligned with the changing needs of repatriates, recipients and supervisors during the four identified phases. Originality/value – This is the first study that takes a process perspective to understand RKT. The integration of the current findings with the existing literature can enable a more nuanced view on RKT.

The role of the lead firm in exploratory projects

2019 ◽  
Vol 13 (2) ◽  
pp. 312-339
Author(s):  
Fangwei Zhu ◽  
Mengtong Jiang ◽  
Miao Yu
Keyword(s):  
Design Methodology ◽  
Process Model ◽  
Abductive Reasoning ◽  
Content Type ◽  
Multiple Case ◽  
Lead Firm ◽  
Exploratory Innovation ◽  
Practical Implications

Purpose The challenge of unforeseen uncertainties in exploratory projects requires the lead firm in a project alliance to effectively manage exploratory co-innovation. The purpose of this paper is to investigate the types of capabilities a lead firm required in exploratory projects and how these capabilities enable the exploratory innovation of the project alliance. Design/methodology/approach A multiple-case study was done to provide empirical evidence for the rationale of the capabilities of the lead firm. The provided analysis used abductive reasoning of two typical exploratory projects in China. Findings This paper identifies two types of capabilities: innovation-related capabilities and network-related capabilities. Furthermore, a process model of the capabilities of the lead firm is developed that enables exploratory co-innovation in a project alliance. The capabilities of the lead firm input varied at four different stages. Practical implications Innovation-related capabilities and network-related capabilities could form the foundation for the lead firm in an exploratory project alliance. This will enable an exploratory co-innovation and collaboratively overcome the barriers of exploratory projects. Originality/value Although exploratory project attracts extensive attention for its unique characteristics and universal value, there is limited amount of research on the context of joint exploratory projects. This study starts from the role of lead firm in an exploratory project alliance, contributes toward the comprehension of the link between the lead firm’s capabilities and the process of exploratory co-innovation. The findings will be of value in supporting the management of exploratory innovation in a project alliance.

Competitive benchmarking technique for “the followers”: a case of Ukrainian dairies

2014 ◽  
Vol 21 (2) ◽  
pp. 218-225 ◽  
Author(s):  
Anatoliy G. Goncharuk
Keyword(s):  
Dairy Products ◽  
Design Methodology ◽  
Strategic Decisions ◽  
Free Disposal Hull ◽  
Content Type ◽  
Free Disposal ◽  
Product Service ◽  
Technology Product ◽  
Practical Implications ◽  
Industrial Company

Purpose – The paper is devoted to develop the methodological technique for the implementation of competitive benchmarking in an industrial company in strategy of “the follower”. The paper aims to discuss these issues. Design/methodology/approach – In the research, a non-parametric methodology of efficiency analysis is used. To solve the problem of finding the best competitor, the author proposes to apply the method of free disposal hull (FDH). Findings – The proposed methodological technique for the implementation of competitive benchmarking in an industrial company in strategy of the follower enables to gradually develop and make informed strategic decisions that ensure the achievement of efficiency frontier and a leadership in its market segment. Research limitations/implications – The research is limited by a single industry (dairy products). This is explained by requirement of technology (product, service) homogeneity when using FDH model. Practical implications – By a case of 60 Ukrainian dairies, the paper demonstrates how the author can use the proposed technique in a practice and what steps the author should make to find company benchmark and improve the efficiency. It is possible to use the results of this research to make competitive benchmarking for the other industries. Originality/value – This paper adopts FDH model for competitive benchmarking and implementing the strategy of the followers. The proposed technique enables to improve the various activities of the analyzed dairies.

Confusion, ambiguity – then epiphany

2017 ◽  
Vol 33 (7) ◽  
pp. 32-34
Keyword(s):  
Research Agenda ◽  
Design Methodology ◽  
Process Model ◽  
Reading Time ◽  
Future Research ◽  
Sources Of Resistance ◽  
Content Type ◽  
Change Acceptance ◽  
Pertinent Information ◽  
Practical Implications

Purpose This paper aims to review the latest management developments across the globe and pinpoint practical implications from cutting-edge research and case studies. Design/methodology/approach This briefing is prepared by an independent writer who adds their own impartial comments and places the articles in context. Findings The authors build a process model of becoming that maps the following processes: destabilizing incumbent practices, sources of resistance and enablers of change, acceptance of upheaval and trying on a new state of being. A research agenda for future research in this area is also formulated. Practical implications The paper provides strategic insights and practical thinking that have influenced some of the world’s leading organizations. Originality/value The briefing saves busy executives and researchers hours of reading time by selecting only the very best, most pertinent information and presenting it in a condensed and easy-to-digest format.

A proposed maturity model to improve warehouse performance

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Loay Salhieh ◽  
Waed Alswaer
Keyword(s):  
Design Methodology ◽  
Service Level ◽  
Maturity Model ◽  
Strategic Decisions ◽  
Maturity Level ◽  
Content Type ◽  
Road Map ◽  
Five Phases ◽  
Practical Implications

PurposeThe purpose of this paper is to propose a maturity model to improve warehouse performance.Design/methodology/approachThis paper will follow De Bruin et al’s (2005) suggested six relevant phases: scope, design, populate, test, deploy and maintain in developing the proposed maturity model. This study concentrates on the first five phases.FindingsThe proposed warehouse maturity model can be used as descriptive, benchmarking and a prescriptive with a road map for improvement.Practical implicationsThe warehouse maturity model was proposed to let warehouse managers evaluate their practices and assess them by maturity level. Then, the proposed warehouse maturity model can be utilized to develop a set of plans for conducting projects to improve the warehouse practices, techniques and tools.Originality/valueThe proposed warehouse maturity model contributes to fill the shortages of maturity model addressing the warehouse environment. In particular, it provides a useful tool to establish the overall maturity level of a warehouse system. The proposed maturity model supports strategic decisions oriented toward improvement capabilities of the warehouse and to compete based on service level provided.

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