Aligning operations, marketing, and competitive strategies to enhance performance: an empirical test in the retail banking industry

2007 ◽  
Vol 23 (2) ◽  
Keyword(s):  
Banking Industry ◽  
Empirical Test ◽  
Retail Banking ◽  
Competitive Strategies

Strategic Groups in the Portuguese Banking Industry

2019 ◽  
pp. 1-29
Author(s):  
Albérico Travassos Rosário ◽  
Antonio Carrizo Moreira ◽  
Pedro Macedo
Keyword(s):  
Data Collection ◽  
Banking Industry ◽  
Retail Banking ◽  
Strategic Groups ◽  
Competitive Strategies ◽  
Strategic Actions ◽  
Banking Institutions ◽  
Over Time ◽  
Competitive Structure

This chapter analyzes the retail banking behavior in Portugal for the period between 2008 and 2010. The data collection took place through the accounting consultation of the reports and accounts of the years under analysis. The selected variables reflect the strategic actions of retail banking during the period under analysis, and it can be argued that retail banking in Portugal has clear differences among players over time. In particular, banking institutions have different competitive strategies, the strategic groups do not have similar resources, and strategies also differ between strategic groups. This reflects the competitive structure of the national retail banking industry.

scholarly journals Competitive dynamics of strategic groups in the Portuguese banking industry

2021 ◽  
Vol 2021-02-25 (OLF) ◽  
Author(s):  
Albérico Travassos Rosário ◽  
◽  
António Carrizo Moreira ◽  
Pedro Macedo ◽  
◽  
...  
Keyword(s):  
Banking Industry ◽  
Retail Banking ◽  
Competitive Dynamics ◽  
Economic Assistance ◽  
Strategic Groups ◽  
Competitive Strategies ◽  
Strategic Group ◽  
European Central ◽  
Assistance Programme ◽  
The International Monetary Fund

The objective of this paper is to analyse the retail banking behaviour in Portugal (2008–2010, 2011–2013 and 2014–2016), by taking into account the financial and economic assistance programme (FEAP) – monitored by the European Commission, the European Central Bank and the International Monetary Fund – that Portugal went through and that started in 2011. With competitive dynamics it is possible to understand the evolution of competitive strategies of the institutions of a strategic group within a given time horizon. Data were collected after consultation of reports and accounts of Banks from Banco de Portugal database. The results were analysed and discussed in light of the theory of strategic groups and their competitive dynamics allows us to conclude that: Banks implemented different competitive strategies; Strategic groups have dissimilar resources; and Strategic groups display different strategies. The 2008–2010 period can be considered as a ‘deregulated’ period, the 2011–2013 as a period of ‘imposed regulation’, and the 2014–2016 as a period of ‘strategic consolidation’ with strategic changes that have prompted strategic groupings of the various institutions as consequence of a low mobility barrier strategy.

scholarly journals Strengthening graduate employee commitment through internal marketing in the South African retail banking industry

2017 ◽  
Vol 48 (4) ◽  
pp. 91-105
Author(s):  
M. Roberts-Lombard ◽  
L. Reynolds-de Bruin
Keyword(s):  
South Africa ◽  
Employee Satisfaction ◽  
Affective Commitment ◽  
Banking Industry ◽  
Idea Generation ◽  
Internal Marketing ◽  
Retail Banking ◽  
Survey Method ◽  
Study Results ◽  
Retail Banks

A strong internal marketing strategy can be critical to achieving and sustaining a competitive advantage as well as driving organisational change and enhanced organisational performance. This study sought to determine the influence of internal marketing mix elements on the satisfaction levels of recently employed graduates (GradDPs) within the retail banking industry in South Africa. The study also identified links between the satisfaction of GradDPs and their affective commitment in this context. A census approach to generating data was applied in the study by using a person-administered and an electronic survey method. Regression analysis was used to test the relationships proposed in the study. The results indicated that internal marketing significantly influences GradDP employee satisfaction within retail banks in South Africa and that a positive relationship exists between GradDP employee satisfaction and their affective commitment. The study results allowed for recommendations that retail banks provide training and support programmes to assist managers in developing a more participative style of leading. Such programmes would assist leaders in consulting employees more often and ensuring that they have sufficient autonomy when executing their work. It would also help leaders to create a safer GradDP employee environment that fosters openness, risk-taking and idea generation.

scholarly journals Is Customer Satisfaction Driving Revenue A Longitudinal Analysis With Evidence From The Banking Industry

2011 ◽  
Vol 2 (1) ◽  
Author(s):  
Gerhard Winkler ◽  
Markus S. Schwaiger
Keyword(s):  
Customer Satisfaction ◽  
Banking Industry ◽  
Positive Impact ◽  
Time Lag ◽  
Retail Banking ◽  
Long Run ◽  
Long Term Impact ◽  
Insight Into ◽  
Longitudinal Dataset

The connection between customer satisfaction and the financial performance of companies has been under academic scrutiny for quite some time. Evidence regarding the long term impact of customer satisfaction is however relatively scarce. Furthermore, research has so far often neglected potential industry idiosyncrasies in estimating the consequences of changes in customer satisfaction. We provide an insight into the overall long run impact of customer satisfaction on operating revenues based on a longitudinal dataset for the Austrian retail banking industry. Our results corroborate the intuition of a positive long run effect of satisfaction on revenues. We can show, that a time lag of 1,5 years has to elapse for satisfaction to have a positive impact on sales.

Changing Retail Banking Supply-Demand Mismatch

2010 ◽  
Vol 1 (2) ◽  
pp. 37-54 ◽  
Author(s):  
Bin Zhou
Keyword(s):  
New York ◽  
Geographical Distribution ◽  
Banking Industry ◽  
Retail Banking ◽  
Banking Services ◽  
Geographical Concentration ◽  
Bank Deposits ◽  
Changing Patterns ◽  
Branch Banking

In this study, the author compares the supply-demand mismatch of retail banking services and the changing patterns in Illinois and New York from 1982 to 2007 amid fundamental banking transformation and geographical deregulation. The study uses measures of concentration like the Herfindahl-Herschman Index (HHI) and the E-Index. The study finds that the traditionally unit banking Illinois has narrowed the mismatch over the study period from 1982 to 2007, whereas the traditionally branch banking New York has expanded such mismatch. The study also finds that while the New York banking industry can be characterized by a more concentrated geographical distribution of bank deposits, the Illinois banking industry still has a dispersed geographical concentration of bank offices, though the Chicago MSA has reversed such a pattern.

A study on trust restoration efforts in the UK retail banking industry

2020 ◽  
Vol 52 (1) ◽  
pp. 100871
Author(s):  
Shakeel Ahmed ◽  
Kenbata Bangassa ◽  
Saeed Akbar
Keyword(s):  
Banking Industry ◽  
Retail Banking ◽  
The Uk
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