scholarly journals Is Customer Satisfaction Driving Revenue A Longitudinal Analysis With Evidence From The Banking Industry

Author(s):  
Gerhard Winkler ◽  
Markus S. Schwaiger

The connection between customer satisfaction and the financial performance of companies has been under academic scrutiny for quite some time. Evidence regarding the long term impact of customer satisfaction is however relatively scarce. Furthermore, research has so far often neglected potential industry idiosyncrasies in estimating the consequences of changes in customer satisfaction. We provide an insight into the overall long run impact of customer satisfaction on operating revenues based on a longitudinal dataset for the Austrian retail banking industry. Our results corroborate the intuition of a positive long run effect of satisfaction on revenues. We can show, that a time lag of 1,5 years has to elapse for satisfaction to have a positive impact on sales.

Mathematics ◽  
2021 ◽  
Vol 9 (12) ◽  
pp. 1411
Author(s):  
Xiaqing Su ◽  
Zhe Liu

Following generalized variance decomposition, we identify the transmission structure of financial shock among ten sectors in China. Then, we examine whether economic policy uncertainty (EPU) affects it through GARCH-MIDAS regression. We find that consumer discretionary, industrials, and materials sectors are systemically important industries during the sample period. Further research of dynamic analysis shows that each sector acts in a time-varying role in this structure. The results of the GARCH-MIDAS regression indicate that none of the selected EPU indexes has a significant long-term impact on the total volatility spillover of the inter-sector stock market in China. However, the EPUs do affect some sectors’ spillover indexes in the long run, and they are significantly heterogeneous. This paper can provide regulatory suggestions for policymakers and reasonable asset allocation and risk avoidance methods for investors.


2021 ◽  
pp. 089443932098413
Author(s):  
Carina Cornesse ◽  
Ines Schaurer

While online panels offer numerous advantages, they are often criticized for excluding the offline population. Therefore, some probability-based online panels have developed offline population inclusion strategies. Two dominant approaches prevail: providing internet equipment and offering an alternative survey participation mode. We investigate the impact of these approaches on two probability-based online panels in Germany: the German Internet Panel, which provides members of the offline population with internet equipment, and the GESIS Panel, which offers members of the offline population to participate via postal mail surveys. In addition, we explore the impact of offering an alternative mode only to non-internet users versus also offering the alternative mode to internet users who are unwilling to provide survey data online. Albeit lower recruitment and/or panel wave participation probabilities among offliners than onliners, we find that including the offline population has a positive long-term impact on sample accuracy in both panels. In the GESIS Panel, the positive impact is particularly strong when offering the alternative participation mode to non-internet users and internet users who are unwilling to provide survey data online.


2019 ◽  
Vol 116 ◽  
pp. 00070 ◽  
Author(s):  
Elena V. Savenkova ◽  
Marderos Ara Sayegh ◽  
Alexandr Y. Bystryakov ◽  
Tatiana K. Blokhina ◽  
Oksana A. Karpenko

Municipal solid waste (MSW) collection and disposal is one of the major problems of urban environment in most countries worldwide today. The problem of utilization of solid waste in the Northern Europe on the Kola Peninsula was raised in this article, where the ground arrangement in a subarctic zone is very special and the weather conditions are severe. The paper main goal is to verify long-term impact of the Mezhdurechie municipal landfill on the atmosphere in Kola Peninsula. The paper also aims to establish the holding actions for recycling and utilization of worn-out tires for mentioned municipal landfill. The ground concentrations of pollutants from the operational sources were presented. The proposed recycling development in this paper has a positive impact on the ecoindustry and ensures environmental safety and municipal economy.


2018 ◽  
Vol 60 (1) ◽  
pp. 25-39 ◽  
Author(s):  
Michael J. Turner ◽  
James W. Hesford

This study investigates the impact of renovation capital expenditure on multiple measures of hotel property performance. We conduct analyses in two time periods: for a 3-year period immediately following renovation (short-term impact), and 3 to 6 years following renovation (long-term impact). The study is based on proprietary project, operational and financial data obtained for 305 renovation capital expenditure projects of individual properties within a single budget hospitality chain. We find renovation capital expenditures offer significant short-term beneficial impact in terms of increased revenue, profitability gains, higher customer satisfaction, and decreased repair and maintenance expense. Altogether, these outcomes should be advantageous to hotel property performance. In the long-term, a significant decline is apparent in revenue and profitability. Surprisingly, customer satisfaction does not decline, and repair and maintenance expense does not increase, which are both favorable.


2018 ◽  
Vol 14 (4) ◽  
pp. 494-526 ◽  
Author(s):  
Miguel de la Mano ◽  
Jorge Padilla

Abstract In this paper we explore the likely implications of the entry of Big Tech platforms into retail banking and the appropriate response of regulators and policy makers to this new industry development. We find that the entry of Big Tech platforms may transform the banking industry in radical ways: although it may possibly increase competition to the benefit of consumers in the short term, within a few years Big Tech companies may succeed in monopolizing the origination and distribution of loans to consumers and Small and Medium Enterprises (SMEs), forcing traditional banks to become “low cost manufacturers,” which merely fund the loans intermediated by the Big Techs. This situation may harm competition, reduce consumer welfare, and bring about an increase in financial instability in the medium or long term. We analyze alternative policy responses aimed at maximizing the positive impact on consumer welfare of Big Tech entry while limiting the risk of monopolization as well as the potential adverse implications of such entry on market integrity and financial stability.


2018 ◽  
Vol 7 (4) ◽  
pp. 54
Author(s):  
Christina Nygren-Landgärds ◽  
Janne Elo ◽  
Ida Landgärds ◽  
Margita Engelholm

External organizations offer schools projects with different content, so-called external school projects. This type of external projects is mainly implemented by people or an organization outside of the school. The projects may be within the framework of a nation's political aspirations. The educational goals of the projects are often far-reaching, focusing on personality or attitudes. This article questions whether external school projects can achieve such far-reaching goals. The aim of the research is to explore the views of young adults regarding how participating in an external project influenced them. In-depth interviewing were used when eleven young adults, at the time 25 years old, were asked about their opinions of an external project in entrepreneurship , implemented as an optional course, ten years after taking part. They were asked how they considered the course have influenced them, their choices and their attitudes. The statements of the informants show that the project had some long-term impact. The results of the research provide insight into whether an external temporary school project may have long-term educational values. 


1999 ◽  
Vol 39 (5) ◽  
pp. 17-23 ◽  
Author(s):  
J. B. Braden ◽  
E. C. van Ierland

The economic approach to the management of water resources and systems is one of balancing competing objectives. Economics provides a framework for weighing those objectives in determining how much of each to strive for based on concerns for current use as well as long-term sustainability. More importantly, economics provides insight into policies that promote sustainable development by virtue of aligning the incentives of individuals with the long-run interests of the community. This paper shows how economic principles can be applied to reinforce sustainable choices concerning water supply, waste water treatment, irrigation, and watershed management.


2020 ◽  
Author(s):  
Inger Alsos ◽  

<p>Arctic and alpine species are disproportionally affected by climate change, and knowledge about their ability to survive or disperse is essential for their long-term conservation. Ancient sedimentary DNA (sedaDNA) has improved as a proxy for reconstructing past floras, and may now be applied in high throughput analyses. Our lab has analysed, or is in the process of analysing, sedaDNA from ~40 long (up to 26 000 years old) and 11 short (0-1000 years old) lake sediment cores from the Europe (Alps, Norway, Svalbard, Iceland, Polar Urals). Both general and site-specific patterns have emerged from these data. For example, the taxa recorded in sedaDNA often indicate a warmer climate than that which has been inferred based on pollen records; this is in concordance with macrofossil evidence. Also, the limits of past northern tree lines may have been underestimated based on pollen studies. Some heathland species, such as Vaccinium spp. and Empetrum, often show a time lag in arrival compared with other species with similar climatic requirements. Thus, despite the fact that they have berries and therefore are well adapted to long-distance dispersal by birds, our data show they are constrained from rapid responses to climate changes. Other patterns are site-specific. For example, we see a stepwise doubling of floristic richness from the Last Glacial Maximum to the Holocene in the Polar Urals, which is barely detectable in the pollen analyses. Further, the majority of taxa with a mainly arctic-alpine distributions survived the early-Holocene climate warming, when shrub and trees entered the region, probably due to a very heterogeneous landscape that allows co-existence of species with different requirements. In contrast, arctic-alpine taxa disappear from the catchment a subset of the lakes studied in North Norway after shrub and forest expansion. Linking this type of information to characteristics of these biogeographic regions may provide useful when planning for future nature reserves. In the near future, the combination of many sites, complete DNA reference libraries, and emerging molecular methods will allow for the tracking of individual species through time and space.</p>


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