A five-step experience design ideation lesson for corporate leaders

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Kevin M. Dulle
Keyword(s):  
Economic Value ◽  
Basic Function ◽  
Success Factor ◽  
Critical Success Factor ◽  
Experience Design ◽  
Content Type ◽  
Corporate Leaders ◽  
Critical Success ◽  
Core Idea ◽  
Creative Ideation

Purpose The author offers a five-step “ERY method’ that expands the thinking around the core idea of a business” basic function and ideally translates it into an experience that is new and unique in the world. Design/methodology/approach Illustrates how experience designers use creative ideation as an effective method to help understand how to elevate an offering transaction to memorable customer experience. Findings The challenge for business is to avoid commoditization by producing engaging experiences that differentiate their offerings of services and goods. Originality/value Experience design has become a key skill for executives now that the competitive advantage and the economic value experiences create has become a critical success factor for corporations in many markets. This approach to ideation of experience design is unique.

Cultural adaptation of web design services as critical success factor for business excellence

2014 ◽  
Vol 21 (2) ◽  
pp. 172-190 ◽  
Author(s):  
Armando Calabrese ◽  
Guendalina Capece ◽  
Francesca Di Pillo ◽  
Federico Martino
Keyword(s):  
Cultural Adaptation ◽  
Computer Mediated Communication ◽  
Web Design ◽  
Success Factor ◽  
Critical Success Factor ◽  
Mediated Communication ◽  
Content Type ◽  
Critical Success ◽  
Business Excellence ◽  
Computer Mediated

Purpose – The purpose of this paper is to examine whether cultural backgrounds of nations are expressed through the web design of their companies. Actually, it investigates whether, in countries characterized by the same cultural matrix and language but by different national backgrounds, the cultural specificities of a country are a critical success factor for web design and enablers of business excellence. Design/methodology/approach – Starting from a deep literature review, four research hypotheses on the relationship between cultural background and web design are formulated. By employing both the content analysis and the cross-tabulation methodology, these hypotheses are tested. Findings – Brazilian, Portuguese, Angolan and Macanese web sites show that companies operating in these countries are aware that cultural background is a necessary success factor to consider for improving cross-cultural management of computer-mediated communication. Indeed, the findings confirm that the internet is not a culturally neutral communication medium. By providing evidences of web site cultural adaptation, this study supports the use of a targeted approach to web site design and provides managerial guidelines for improving business excellence of companies’ online environment. Originality/value – The paper offers insights into the topic of a culturally adapted computer-mediated communication for improving consumer experience.

scholarly journals Rethinking lean supplier development as a learning system

2020 ◽  
Vol 40 (7/8) ◽  
pp. 921-943
Author(s):  
Daryl John Powell ◽  
Paul Coughlan
Keyword(s):  
Action Learning ◽  
Theory And Practice ◽  
Success Factor ◽  
Supplier Development ◽  
Critical Success Factor ◽  
Learning To Learn ◽  
Content Type ◽  
Critical Success ◽  
Lean Transformation ◽  
Learning Research

PurposeThis paper investigates developing a learning-to-learn capability as a critical success factor for sustainable lean transformation.Design/methodology/approachThis research design is guided by our research question: how can suppliers learn to learn as part of a buyer-led collaborative lean transformation? The authors adopt action learning research to generate actionable knowledge from a lean supplier development initiative over a three-year period.FindingsDrawing on emergent insights from the initiative, the authors find that developing a learning-to-learn capability is a core and critical success factor for lean transformation. The authors also find that network action learning has a significant enabling role in buyer-led collaborative lean transformations.Originality/valueThe authors contribute to lean theory and practice by making the distinction between learning about and implementing lean best practices and adopting a learning-to-learn perspective to build organisational capabilities, consistent with lean thinking and practice. Further, the authors contribute to methodology, adopting action learning research to explore learning-to-learn as a critical success factor for sustainable lean transformation.

Lean Six Sigma in Brazil: a literature review

2019 ◽  
Vol 10 (1) ◽  
pp. 435-472 ◽  
Author(s):  
Olga Maria Formigoni Carvalho Walter ◽  
Edson Pacheco Paladini
Keyword(s):  
Literature Review ◽  
Operations Management ◽  
Six Sigma ◽  
Lean Six Sigma ◽  
Future Research ◽  
Success Factor ◽  
Critical Success Factor ◽  
Scientific Publications ◽  
Content Type ◽  
Critical Success

Purpose This paper aims to investigate Lean Six Sigma (LSS) in the Brazilian context, seeking to identify its main characteristics and opportunities for future research. Design/methodology/approach This study focuses on a literature review in the area of production engineering and operations management, where 104 relevant scientific publications were identified. Findings The results show that the most important critical success factor for integrating LSS in Brazil is top management support and commitment. LSS integration occurs predominantly in large industrial companies, being incipient in small and medium-sized enterprises. In general, there is no structured way of applying LSS. A standard framework for LSS is still lacking. Research limitations/implications This study is limited to a sample that only comprises Brazilian scientific studies. Practical implications Professionals and practitioners can understand the evolution of LSS through practical applications and the main LSS tools used in both the industrial and services sectors. It also points out the critical success factor for the implementation of LSS. The study highlights several roadmaps for LSS implementation adopted by large and modern Brazilian automotive industries based on a robust technological base. This study also contributes to expanding the evidence base of LSS application, both in Brazil and in other countries. Originality/value Some suggestions are proposed to clarify the structure and complexity of integrated implementation of LP and SS as well as expand the LSS application in small and medium-sized enterprises. This study is the first to discuss the current situation of LSS in Brazil and provide suggestions to expand LSS in the country. Comparisons of Brazilian LSS literature review with researches of others countries are also presented.

Strategic value alignment for information security management: a critical success factor analysis

2018 ◽  
Vol 26 (2) ◽  
pp. 150-170 ◽  
Author(s):  
Cindy Zhiling Tu ◽  
Yufei Yuan ◽  
Norm Archer ◽  
Catherine E. Connelly
Keyword(s):  
Theoretical Model ◽  
Information Security ◽  
Security Management ◽  
Theory And Practice ◽  
Success Factor ◽  
Critical Success Factor ◽  
Information Security Management ◽  
Content Type ◽  
Critical Success ◽  
Strategic Value

Purpose Effective information security management is a strategic issue for organizations to safeguard their information resources. Strategic value alignment is a proactive approach to manage value conflict in information security management. Applying a critical success factor (CSF) analysis approach, this paper aims to propose a CSF model based on a strategic alignment approach and test a model of the main factors that contributes to the success of information security management. Design/methodology/approach A theoretical model was proposed and empirically tested with data collected from a survey of managers who were involved in decision-making regarding their companies’ information security (N = 219). The research model was validated using partial least squares structural equation modeling approach. Findings Overall, the model was successful in capturing the main antecedents of information security management performance. The results suggest that with business alignment, top management support and organizational awareness of security risks and controls, effective information security controls can be developed, resulting in successful information security management. Originality/value Findings from this study provide several important contributions to both theory and practice. The theoretical model identifies and verifies key factors that impact the success of information security management at the organizational level from a strategic management perspective. It provides practical guidelines for organizations to make more effective information security management.

MODEL e-GOVERNMENT PEMERINTAHAN DESA

2019 ◽  
Vol 17 (1) ◽  
pp. 53-60
Author(s):  
Ronal Watrianthos
Keyword(s):  
High Potential ◽  
Success Factor ◽  
Critical Success Factor ◽  
Critical Success

Pembangunan e-Government sudah menjadi komitmen pemerintah sebagaimana ditetapkan pada Inpres 3/2003 tentang Kebijakan dan Strategi Nasional Pengembangan E-Government. Namun kebijakan pemerintah ini belum sepenuhnya berjalan di pemerintahan lokal sehingga menjadikan e-Government sebagai ujung tombak pemerintahan tidak dapat berjalan dengan baik. Resistensi terhadap perubahan adalah salah satu faktor penghambat dalam pengembangan e-Government. Undang-Undang No.6 Tahun 2014 Tentang Desa menyatakan penyelenggaraan pemerintahan desa dengan memanfaatkan Teknologi Informasi bisa dilakukan melalui e-Government Desa. Diperlukan kajian mendalam terhadap model yang cocok untuk e-Government desa ini. Proses identifikasi terhadap kebutuhan e-Government Desa dilakukan dengan analisis Critical Success Factor (CSF). Hasil analisis menghasilkan empat tahapan model yang terbagi atas dimensi kompleksitas teknologi dan organisasi dengan tingkat integrasi data dan informasi. Sedangkan hasil dari future portfolio dari perkembangan model ini menggunakan McFarlan’s Analyst Grid sehingga modul strategic, high potential, support, dan key operational dapat dijabarkan. Keywords : e-Government, CSF, Desa  

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