Workflow process mining based on machine learning

2004 ◽  
Author(s):  
Shao-Hua Zhang ◽  
Ning Gu ◽  
Jie-Xin Lian ◽  
Sai-Han Li
Keyword(s):  
Machine Learning ◽  
Process Mining

scholarly journals Discovering Business Processes from Email Logs using fastText and Process Mining

2020 ◽  
Author(s):  
Yaghoub rashnavadi ◽  
Sina Behzadifard ◽  
Reza Farzadnia ◽  
sina zamani
Keyword(s):  
Machine Learning ◽  
Business Processes ◽  
Oil And Gas ◽  
Process Mining ◽  
The Body ◽  
Process Models ◽  
Supervised Machine Learning ◽  
Implicit Information ◽  
Oil And Gas Sector

<p>Communication has never been more accessible than today. With the help of Instant messengers and Email Services, millions of people can transfer information with ease, and this trend has affected organizations as well. There are billions of organizational emails sent or received daily, and their main goal is to facilitate the daily operation of organizations. Behind this vast corpus of human-generated content, there is much implicit information that can be mined and used to improve or optimize the organizations’ operations. Business processes are one of those implicit knowledge areas that can be discovered from Email logs of an Organization, as most of the communications are followed inside Emails. The purpose of this research is to propose an approach to discover the process models in the Email log. In this approach, we combine two tools, supervised machine learning and process mining. With the help of supervised machine learning, fastText classifier, we classify the body text of emails to the activity-related. Then the generated log will be mined with process mining techniques to find process models. We illustrate the approach with a case study company from the oil and gas sector.</p>

scholarly journals Machine Learning and Process Mining applied to Process Optimization: Bibliometric and Systemic Analysis

2019 ◽  
Vol 38 ◽  
pp. 84-91
Author(s):  
Ederson Carvalhar Fernandes ◽  
Barry Fitzgerald ◽  
Liam Brown ◽  
Milton Borsato
Keyword(s):  
Machine Learning ◽  
Process Optimization ◽  
Process Mining ◽  
Systemic Analysis

scholarly journals Discovering Business Processes from Email Logs Using fastText and Process Mining

2021 ◽  
Author(s):  
Yaghoub Rashnavadi ◽  
Sina Behzadifard ◽  
Reza Farzadnia ◽  
Sina Zamani
Keyword(s):  
Machine Learning ◽  
Text Classification ◽  
Business Processes ◽  
Process Mining ◽  
Real Life ◽  
Process Models ◽  
Supervised Machine Learning ◽  
Implicit Information

Communication is indispensable for today's lifestyle, and thanks to technology, millions of people can communicate as quickly as possible. The effect of this breakthrough has transformed organizations to the degree that they generate billions of emails daily to facilitate their operations. There is implicit information behind this vast corpus of human-generated content that can be mined and used for their benefit. This paper tries to address the opportunity that email logs can bring to organizations and propose an approach to discover process models by combining supervised text classification and process mining. This framework consists of two main steps, text classification, and process mining. First, Emails will be classified with supervised machine learning, and to mine, the processes fuzzy Miner is used. To further investigate the application of this framework, we also applied this framework over a real-life dataset from a case study organization.

scholarly journals Discovering Business Processes from Email Logs using fastText and Process Mining

2020 ◽  
Author(s):  
Yaghoub rashnavadi ◽  
Sina Behzadifard ◽  
Reza Farzadnia ◽  
sina zamani
Keyword(s):  
Machine Learning ◽  
Business Processes ◽  
Oil And Gas ◽  
Process Mining ◽  
The Body ◽  
Process Models ◽  
Supervised Machine Learning ◽  
Implicit Information ◽  
Oil And Gas Sector

<p>Communication has never been more accessible than today. With the help of Instant messengers and Email Services, millions of people can transfer information with ease, and this trend has affected organizations as well. There are billions of organizational emails sent or received daily, and their main goal is to facilitate the daily operation of organizations. Behind this vast corpus of human-generated content, there is much implicit information that can be mined and used to improve or optimize the organizations’ operations. Business processes are one of those implicit knowledge areas that can be discovered from Email logs of an Organization, as most of the communications are followed inside Emails. The purpose of this research is to propose an approach to discover the process models in the Email log. In this approach, we combine two tools, supervised machine learning and process mining. With the help of supervised machine learning, fastText classifier, we classify the body text of emails to the activity-related. Then the generated log will be mined with process mining techniques to find process models. We illustrate the approach with a case study company from the oil and gas sector.</p>

scholarly journals Discovering Customer Paths from Location Data with Process Mining

2020 ◽  
Vol 3 (1) ◽  
pp. 139-145
Author(s):  
Onur Dogan
Keyword(s):  
Machine Learning ◽  
System Performance ◽  
Process Mining ◽  
Tracking Data ◽  
Human Behaviors ◽  
Location Data ◽  
Machine Learning Methods ◽  
Visit Duration ◽  
Individual Tracking ◽  
Visual Results

customer paths can be used for several purposes, such as understanding customer needs, defining bottlenecks, improving system performance. Two of the principal difficulties depend on discovering customer paths due to dynamic human behaviors and collecting reliable tracking data. Although machine learning methods have contributed to individual tracking, they have complex iterations and problems to produce understandable visual results. Process mining is a methodology that can rapidly create process flows and graphical representations. In this study, customer flows are created with process mining in a supermarket. The differences between the paths of customers purchased and non-purchased are discussed. The results show that both groups have almost similar visit duration, which is 87.5 minutes for purchased customers and 86.6 minutes for non-purchased customers. However, the duration of aisles is relatively small in non-purchased customer flows because customers aim to return or change the item instead of buying.

scholarly journals Discovering Business Processes from Email Logs Using fastText and Process Mining

2020 ◽  
Author(s):  
Yaghoub Rashnavadi ◽  
Sina Behzadifard ◽  
Reza Farzadnia ◽  
Sina Zamani
Keyword(s):  
Machine Learning ◽  
Business Processes ◽  
Oil And Gas ◽  
Process Mining ◽  
The Body ◽  
Process Models ◽  
Supervised Machine Learning ◽  
Implicit Information ◽  
Oil And Gas Sector

Communication has never been more accessible than today. With the help of Instant messengers and Email Services, millions of people can transfer information with ease, and this trend has affected organizations as well. There are billions of organizational emails sent or received daily, and their main goal is to facilitate the daily operation of organizations. Behind this vast corpus of human-generated content, there is much implicit information that can be mined and used to improve or optimize the organizations&rsquo; operations. Business processes are one of those implicit knowledge areas that can be discovered from Email logs of an Organization, as most of the communications are followed inside Emails. The purpose of this research is to propose an approach to discover the process models in the Email log. In this approach, we combine two tools, supervised machine learning and process mining. With the help of supervised machine learning, fastText classifier, we classify the body text of emails to the activity-related. Then the generated log will be mined with process mining techniques to find process models. We illustrate the approach with a case study company from the oil and gas sector.

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