The impact of quality of service, website, shopping experience and infrastructure on online customers' loyalty

2017 ◽  
Author(s):  
Seyed Hamed Jafarpour ◽  
Abbas Mahmoudabadi ◽  
Azam Andalib
Keyword(s):  
Quality Of Service ◽  
Shopping Experience ◽  
The Impact

scholarly journals HOSPITALITY MANAGEMENT AS A PREREQUISITE OF EFFECTIVE TOURISM DEVELOPMENT IN UKRAINE

2021 ◽  
Author(s):  
Olena Khytra
Keyword(s):  
Quality Of Service ◽  
Corporate Culture ◽  
Management System ◽  
Hospitality Industry ◽  
Professional Competence ◽  
Tourism Industry ◽  
Hospitality Management ◽  
Social Orientation ◽  
The Impact

The hospitality industry acquires the features of an integrative industry, which combines material resources and intangible factors to meet the needs of modern man for comfortable travel and recreation. Hospitality is interpreted as a complex economic, social, cultural, psychological phenomenon, the impact of which on the development of the tourism industry determines the effect of synergy from the combination of tourist resources and quality of service. The author of article proposes to consider hospitality management as a multilevel dynamic management system for the process of providing services to tourists and vacationers, based primarily on the principles of humanism, tolerance, personalization of hospitality, respect for cultural diversity, priority to meet human needs for quality recreation and physical strength as well as cultural self-development. The social orientation of this system to some extent balances the commercial, purely pragmatic aspect of managing the development of tourism enterprises. A holistic model of hospitality management is based on a harmonious combination of four concepts. They are humanitarian, technological, functional and commercial. The system-forming component of the hospitality sector is a mechanism for managing consumer behaviour, which ensures an optimal balance of supply and demand in the market of hospitality services. The specifics of service in the hospitality industry is that the quality of service affects the emotional perception of tourists in the area and, accordingly, affects the image of the state. Therefore, the mechanism for implementing the service policy should be established through public administration measures. Among the key areas of hospitality management development is the formation of a rational organizational structure, improvement of hospitality marketing and support of corporate culture, the values of which are adequate to the socio-cultural environment of the hospitality industry. The specificity of the hospitality industry is also that an important role in ensuring competitiveness is played by an attractive brand, which stipulates the allocation in the management system of such a component as brand management. Considerable attention should be paid to the innovative development of hospitality enterprises and the constant improvement of professional competence of managers of socio-cultural activities.

scholarly journals Introducing a Mobility Access Category for IEEE 802.11e

2020 ◽  
Vol 9 (5) ◽  
pp. 1610-1614
Keyword(s):  
Quality Of Service ◽  
Wireless Network ◽  
Ieee 802.11E ◽  
Network Simulator ◽  
Mobile Nodes ◽  
Mobile Stations ◽  
Simulation Scenario ◽  
Simulation Results ◽  
The Impact

With traffic increase in a wireless network beyond its capacity and as the number of connected devices continue to grow, the quality of service (QoS) degrades. In this paper we study the impact of mobility on throughput in the case of an infrastructure wireless network using IEEE 802.11 Wi-Fi standard. Since we found in the literature that the mobility of stations can have an impact on the quality of service, we try to remedy to this by implementing a new access category reserved for mobile stations. First we compare the throughput between static and mobile nodes, both connected to a QoS station. Then we propose our new model that consists of adding a new access category used by mobile nodes regardless of their traffic category. The study was made by simulating different scenarios using Network Simulator-3 (NS-3). We found that the throughput may vary depending on the simulation scenario. The simulation results show that with the proposed solution the mobile nodes can have a better throughput.

ANALISA DAMPAK KEPUASAN PELANGGAN DALAM HUBUNGAN ANTARA ORIENTASI PELAYANAN DAN KUALITAS PELAYANAN TERHADAP LOYALITAS PELANGGAN SALON MUSLIMAH

2021 ◽  
Vol 8 (3) ◽  
pp. 297
Author(s):  
Ibnu Jauzi ◽  
Ari Prasetyo
Keyword(s):  
Quality Of Service ◽  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
Service Orientation ◽  
Service Companies ◽  
The Impact ◽  
The Relationship ◽  
Pls Method

ABSTRAKLoyalitas pelanggan merupakan hal yang harus diutamakan perusahaan jasa dalam menjalankan bisnisnya. Tanpa adanya pelanggan yang loyal terhadap perusahaan maka sustainbility perusahaan tersebut akan terancam. Penelitian ini bertujuan untuk meneliti dampak orientasi pelayanan dan kualitas pelayanan terhadap loyalitas pelanggan melalui kepuasan pelanggan pada salon muslimah di Kota Kediri. Apakah dalam mencapai loyalitas pelanggan harus melalui kepuasan pelanggan atau tidak. Penelitian ini menggunakan pendekatan kuantitatif dengan metode SEM PLS. Pengujiannya dilakukan menggunakan aplikasi SmartPLS 3.0 dengan kategori responden yaitu pelanggan yang telah merasakan produk salon muslimah di Kota Kediri. Hasil penelitian menunjukkan adanya efek moderasi kepuasan pelanggan dalam hubungan orientasi dan kualitas pelayanan terhadap loyalitas pelanggan.Hal tersebut mengindikasikan bahwa orientasi dan kualitas pelayanan yang dilakukan oleh salon muslimah di Kota Kediri bisa dikategorikan baik sehingga membuat para pelanggannya menjadi loyal.Kata Kunci: Loyalitas Pelanggan, Orientasi Pelayanan, Kualitas Pelayanan, Kepuasan Pelanggan, Salon Muslimah. ABSTRACTCustomer loyalty is something that must be prioritized by service companies in running their business. Without customers who are loyal to the company, the company's sustainability will be threatened. This study aims to examine the impact of service orientation and service quality on customer loyalty through customer satisfaction at Muslimah salons in Kediri. Whether to achieve customer loyalty must go through customer satisfaction or not. This study uses a quantitative approach with the SEM PLS method. The test was carried out using the SmartPLS 3.0 application with the respondent category, namely customers who have experienced Muslim salon products in Kediri. The results showed that there was a moderating effect of customer satisfaction in the relationship between orientation and service quality on customer loyalty. This indicates that the orientation and quality of service carried out by muslimah salons in Kediri City can be categorized as good so that it makes its customers loyal.Keywords: Customer Loyalty, Service Orientation, Service Quality, Customer Satisfaction, Muslimah Salon.

Quality of Perception in M-Commerce

2011 ◽  
pp. 284-302 ◽  
Author(s):  
G. Ghinea ◽  
M. C. Angelides
Keyword(s):  
Quality Of Service ◽  
Recent Work ◽  
User Experience ◽  
Communication System ◽  
Multimedia Applications ◽  
Perceptual Quality ◽  
Network Bandwidth ◽  
Shopping Experience ◽  
Business To Consumer

In an m-commerce setting, the underlying communication system will have to provide a quality of service (QoS) in the presence of two competing factors—network bandwidth and, as the pressure to add value to the business-to-consumer (B2C) shopping experience by integrating multimedia applications grows, increasing data sizes. In this chapter, developments in the area of QoS-dependent multimedia perceptual quality are reviewed and are integrated with recent work focusing on QoS for e-commerce. Based on previously identified user perceptual tolerance to varying multimedia QoS, we show that enhancing the m-commerce B2C user experience with multimedia, far from being an idealised scenario, is in fact feasible if perceptual considerations are employed.

scholarly journals Impact Analysis of Parking Price Adjustment on the Quality of Service of Airport Parking Lots for Light Vehicles

2019 ◽  
Vol 2019 ◽  
pp. 1-9
Author(s):  
Cheng Cheng ◽  
Peng Qi
Keyword(s):  
Quality Of Service ◽  
Impact Analysis ◽  
Demand Management ◽  
Evaluation Framework ◽  
Daily Maximum ◽  
Before And After ◽  
Parking Lot ◽  
The Impact ◽  
Parking Demand

Pricing is a common measure for parking demand management that has been implemented worldwide. However, the impact of parking price on a parking lot’s quality of service is seldom discussed. This study investigated the impacts of a ladder daily maximum fee charging strategy on the quality of service of the Hongqiao International Airport parking lot based on automatic transaction data before and after the strategy was implemented. An evaluation framework considering managers’ and users’ perspectives was designed. The estimation results show that the new price regulation method largely discouraged long-term parking demand and improved the availability of airport parking facilities, especially during long holidays. As a consequence, throughput and income largely increased in the airport, and there were extra time costs during vehicle departures. The price elasticity of parkers with different parking durations was further estimated. The results showed that price sensitivity is relatively inelastic but varies based on parking duration.

Evaluating QoS in a Multi-Access Wireless Network

2010 ◽  
pp. 1-30
Author(s):  
Ronan Skehill ◽  
William Kent ◽  
Dorel Picovici ◽  
Michael Barry ◽  
Sean McGrath
Keyword(s):  
Quality Of Service ◽  
Admission Control ◽  
Control Strategies ◽  
End User ◽  
Ieee 802.11B ◽  
Test Platform ◽  
Tightly Coupled ◽  
Multi Access ◽  
The Impact

This chapter introduces quality of service in multi-access wireless networks. Specifically it demonstrates how QoS is implemented in IEEE 802.11 and UMTS. The chapter explains how these complementary technologies, when coupled together, provide a network that is greater than its individual parts. Combining these networks brings new network management challenges. To this end, the impact of joint admission control strategies on quality of service is evaluated. The evaluation is performed on an advanced test platform that replicates an integrated Release 4 UMTS network and standard IEEE 802.11b network. The results show that when UMTS and WLAN are tightly coupled, the end user enjoys a higher level of quality of service.

The Competition Between ISPs in Presence of the Net Neutrality

2017 ◽  
Vol 6 (3) ◽  
pp. 166
Author(s):  
Mohamed El Amrani ◽  
Hamid Garmani ◽  
Mohamed Baslam ◽  
Rachid El Ayachi
Keyword(s):  
Quality Of Service ◽  
Service Providers ◽  
Decision Support Tool ◽  
Neutral Network ◽  
Net Neutrality ◽  
Internet Service ◽  
Support Tool ◽  
Content Provider ◽  
The Impact

<p>In this work, we present an economic model of computer networks that describes the in-teraction between Internet Service Providers (ISP ), customers and content provider. The competition between ISP s may be translated by the prices they require and the qualities of service (QoS) they offer. The customer demand for service from an ISP does not only de-pend on the price and quality of service (QoS) of the ISP , but it is influenced by all those offered by its competitors. This behavior has been extensively analyzed using game the-ory as a decision support tool. We interpret a non-neutral network when a content provider privileges ISP s by offering them more bandwidth to ensure proper QoS to support ap-plications that require more data transport capacity (voice over internet protocol (V OIP ) the live video streaming, online gaming). In addition, our work focuses on the price game analysis and QoS between ISP s in two cases: neutral network and non-neutral network. After showing the existence and uniqueness of equilibrium in terms of quality of service, we analyzed the impact of net neutrality on competition between ISP s. We also validated our theoretical study with numerical results, which show that the game has an equilibrium point which depends on all the parameters of the system.</p>

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