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2022 ◽  
Vol 3 (02) ◽  
pp. 115-126
Author(s):  
Vinny Corylitha Sarapang ◽  
I Ketut Surata ◽  
I Putu Utama

This study sees and analyzes the direct effect of e-WOM on visit intention and destination image, the direct effect of destination image on visit intention, and the indirect effect of e-WOM on visit intention through destination image. The methods of this study used a quantitative approach. I collected data through online questionnaires with a total sample of 200 respondents. The sampling technique used is purposive accidental sampling. Data analysis used the SEM-PLS method. The results showed that e-WOM has no direct effect and an insignificant positive relationship on visit intention, e-WOM has a positive and significant direct effect on destination image, destination image has a positive and significant direct effect on visit intention, and e-WOM has a positive and significant indirect effect on visit intention through destination image or destination image became a mediator between e-WOM and visit intention.


Author(s):  
Jing Wang ◽  
Jinglin Zhou ◽  
Xiaolu Chen

AbstractThis chapter proposes another nonlinear PLS method, named as locality-preserving partial least squares (LPPLS), which embeds the nonlinear degenerative and structure-preserving properties of LPP into the PLS model. The core of LPPLS is to replace the role of PCA in PLS with LPP. When extracting the principal components of $$\boldsymbol{t}_i$$ t i and $$\boldsymbol{u}_i$$ u i , two conditions must satisfy: (1) $$\boldsymbol{t}_i$$ t i and $$\boldsymbol{u}_i$$ u i retain the most information about the local nonlinear structure of their respective data sets. (2) The correlation between $$\boldsymbol{t}_i$$ t i and $$\boldsymbol{u}_i$$ u i is the largest. Finally, a quality-related monitoring strategy is established based on LPPLS.


2021 ◽  
Vol 6 ◽  
Author(s):  
I Made Yoga Darma Putra ◽  
Ni Ketut Rasmini ◽  
Gayatri Gayatri ◽  
Ni Made Dwi Ratnadi

The purpose of this study was to examine organizational culture in moderating the influence of internal control and community participation on fraud prevention in managing village funds during the covid-19 pandemic. The sample of this study was 27 villages in the province of Bali with 3 villages in each district/city having the highest Village Fund Direct Cash Assistance, so that there were 161 respondents. Data collected using a questionnaire. The data analysis technique used the Partial Least Square (PLS) method. Results show that internal control and community participation have a positive effect on preventing fraud in managing village funds during the Covid-19 pandemic. The results also show that organizational culture strengthens the influence of internal control and community participation on fraud prevention in managing village funds during the Covid-19 pandemic. This shows that the better internal control, and community participation which is strengthened by organizational culture, the prevention of fraud in the management of village funds during the covid-19 pandemic will be better.


2021 ◽  
Vol 1 (2) ◽  
pp. 146-157
Author(s):  
Maulida Nurhidayati ◽  
Novi Kurnia Cahyani

Technology that is growing rapidly penetrates all fields, including banking. Banking began to penetrate technology with the innovation of electronic channels or e-channels. Bank Syariah Indonesia KCP Ponorogo always strives to improve the ease and quality of service provided to increase customer satisfaction and loyalty. The results of interviews with customers showed that there are still customers who feel dissatisfied with e-channel provided by BSI and services that are still considered less than optimal which resulted in customers becoming dissatisfied and disloyal to BSI. This research aims to analyze the effect of ease and quality of service on customer satisfaction and loyalty and whether satisfaction can mediate the influence of ease and quality of service on customer loyalty. This research is a quantitative study with samples are BSI customers of e-channel users as many as 100 customers with sampling techniques are Incidental sampling. The data is collected by distributing questionnaires to a sample of 100 customers. The data is analyzed by the partial least square (PLS) method. The results showed that ease and quality of service affect customer satisfaction, ease has no effect on customer loyalty but the quality of service and customer satisfaction affect customer loyalty, In addition, customer satisfaction can mediate the influence of ease on customer loyalty and can mediate the influence of quality of service on customer loyalty. Based on these results, BSI can start improving the quality of existing services so that customer satisfaction and loyalty increase. In addition, there needs to be an easy guide to be followed by customers so that customers become active in using the e-channel facilities provided.Teknologi yang berkembang dengan pesat merambah semua bidang tidak terkecuali perbankan. Perbankan mulai merambah teknologi dengan adanya inovasi yaitu adanya electronic channel atau e-channel. Bank Syariah Indonesia KCP Ponorogo senantiasa berusaha meningkatkan kemudahan dan kualitas pelayanan yang diberikan untuk meningkatkan kepuasan dan loyalitas nasabah. Hasil wawancara dengan nasabah menunjukkan bahwa masih adanya nasabah yang merasa tidak puas dengan e-channel yang disediakan oleh BSI serta pelayanan yang masih dianggap kurang optimal hingga mengakibatkan nasabah menjadi tidak puas dan tidak loyal pada BSI. Penelitian ini bertujuan untuk menganalisis pengaruh kemudahan dan kualitas pelayanan terhadap kepuasan dan loyalitas nasabah serta apakah kepuasan mampu memediasi pengaruh kemudahan dan kualitas pelayanan terhadap loyalitas nasabah. Penelitian ini merupakan penelitian kuantitatif dengan sampel  nasabah BSI pengguna e-channel sebanyak 100 nasabah dengan teknik pengambilam sampel Insidental sampling. Data dikumpulkan dengan menyebarkan angket kepada sampel 100 nasabah. Data dianalisis dengan metode partial least square (PLS). Hasil penelitian menunjukkan bahwa kemudahan dan kualitas pelayanan berpengaruh pada kepuasan nasabah, kemudahan tidak berpengaruh pada loyalitas nasabah akan tetapi kualitas pelayanan dan kepuasan nasabah berpengaruh pada loyalitas nasabah, Selain itu, kepuasan nasabah mampu memediasi pengaruh kemudahan terhadap loyalitas nasabah serta mampu memediasi pengaruh kualitas pelayanan terhadap loyalitas nasabah. Berdasarkan hasil ini pihak BSI dapat mulai meningkatkan kualitas pelayanan yang telah ada agar kepuasan dan loyalitas nasabah semakin meningkat. Selain itu perlu adanya panduan yang mudah untuk diikuti oleh nasabah agar nasabah menjadi aktif dalam menggunakan fasilitas e-channel yang disediakan.


2021 ◽  
Vol 6 (4) ◽  
pp. 149
Author(s):  
Candra Nuraini ◽  
Berli Prissy Imelda ◽  
Enok Sumarsih ◽  
Abdul Mutolib

This research aims to determine the determinants that affect the partnership between dairy farmers and KSU Karya Nugraha. This research was carried out in Cigugur District, Kuningan Regency, West Java, which was determined purposively, the largest milk-producing cooperative in Kuningan Regency. Data collection was carried out from January to September 2020. The study used the dependent variable of partnership, and independent variables are communication, cooperation, trust, and commitment. The survey was conducted to collect information using questionnaires with the number of respondents 42 people selected at random. Data is processed by the SEM-PLS method. The results showed only one insignificant determinant of the partnership was cooperation. Communication, trust, and commitment have a significant effect on alliances. Research has also found that communication and responsibility have a significant influence on collaboration and trust


2021 ◽  
Vol 12 ◽  
Author(s):  
Rafael Robina-Ramírez ◽  
José Amelio Medina-Merodio ◽  
Rosa Estriegana ◽  
Marcelo Sánchez-Oro ◽  
José Castro-Serrano

Stress at work motivated by pressures and labour control can alter the behaviour of workers. Since the 2008 economic crisis, banking in Spain has suffered a series of massive lay-offs to adjust to the new market situation. This new financial restructuring has meant greater labour pressure to achieve the required results. Faced with this adversity, employees have experienced greater stress at work. This work analyses the effect of reinforcing employees’ spiritual dimension to transcend and correctly manage work pressure and stress at work. In so doing, 601 employees from 294 financial entities of five large IBEX banks participated in this pilot project. Through a participatory methodology based on a review of the literature, the study indicators have been delimited. The data obtained have been treated using the SEM-PLS method. The results propose the incorporation of a series of tools to reinforce values and transcendent employee behaviour.


2021 ◽  
Vol 6 (2) ◽  
pp. 202
Author(s):  
Fiya Fauha Umaima ◽  
Erny Hutabarat

<p align="center"><strong>Abstract</strong></p><p>The increasing amount of paper consumption has an impact on the environment; forest (ecosystem and species), and pollution. On the other hand, the society shifts in the direction of green environment through the growth of Paperless Office world. The purpose of this research was to investigate how capable and available the workforce is to work in the Paperless Office with substitutes such as the digital mode in carrying out their duties. Quantitative methods were used with a population of Bekasi Regency people aged 17-64 years and the sample were 155 respondents. The data were analyzed using the SPSS v.22 tool and SEM-PLS method with SmartPLS 3.0 tool. The study found that environmental awareness did not have a significant influence on workforce readiness, where the higher the level did not influence Bekasi Regency workforce readiness to work at the Paperless Office. Meanwhile, digital competence and digital usage behaviour have been found to have a significant influence on the readiness of Bekasi Regency workforce to work at the Paperless Office.</p>


2021 ◽  
Vol 3 (3) ◽  
pp. 630
Author(s):  
Clinton Clinton ◽  
Oey Hannes Widjaja

The purpose of this research is to determine the effect of compensation, organizational culture on employee performance with job satisfaction as a mediating variable at PT. OWI. This study uses the Smart-PLS application with the SEM-PLS method in processing data. This study uses a census consisting of 73 employees. In this study it was found that there is a direct influence between organizational culture and job satisfaction on employee performance, but compensation does not have a direct effect on employee performance. Furthermore, testing with job satisfaction as a mediating variable shows good results, where compensation and organizational culture have a significant influence on employee performance with job satisfaction as the mediating variable.Tujuan dilakukannya penelitian adalah untuk mengetahui pengaruh dari kompensasi, budaya organisasi terhadap kinerja karyawan dengan kepuasan kerja sebagai variabel mediasi pada PT. OWI. Penelitian ini menggunakan aplikasi Smart-PLS dengan metode SEM-PLS dalam melakukan pengolahan data. Penelitian ini menggunakan sensus yang terdiri 73 karyawan. Dalam penelitian ini ditemukan bahwa adanya pengaruh langsung antara budaya organisasi dan kepuasan kerja terhadap kinerja karyawan, namun kompensasi tidak memiliki pengaruh langsung terhadap kinerja karyawan. Selanjutnya pengujian dengan kepuasan kerja sebagai variable mediasi menunjukkan hasil yang baik, dimana kompensasi dan budaya organisasi memiliki pengaruh yang signifikan terhadap kinerja karyawan dengan kepuasan kerja sebagai variable mediasinya.


2021 ◽  
Vol 3 (3) ◽  
pp. 822
Author(s):  
Preshella Sulistio ◽  
Hendra Wiyanto

The purpose of this research is to analysis effect of Financial Knowledge, Financial Efficacy and Childhood Consumer Experience toward Financial Satisfaction on students of Tarumanagara University. Samples of this research where selected by non probability method with purposive technique sampling. The sample of this research using 150 respondents. The data collection technique was carried out using a questionnaire. Data were analyzed using SEM-PLS method with Smart PLS 3.3.3 application. The results of this study indicate that Financial Knowledge did not have a  significant effect of Financial Satisfaction. Meanwhile, Financial Efficacy and Childhood Consumer Experience have a significant effect of Financial Satisfaction.Penelitian ini bertujuan untuk mengetahui pengaruh pengetahuan keuangan, efikasi keuangan, dan pengalaman anak terhadap kepuasan keuangan pada Mahasiswa/i Universitas Tarumanagara. Pengumpulan sampel dilakukan dengan menggunakan metode nonprobability dengan menggunakan teknik purposive sampling. Sampel dari penelitian ini menggunakan sebanyak 150 responden. Teknik pengambilan data dilakukan dengan menggunakan kuesioner melalui google form. Data dianalisis menggunakan metode SEMPLS dengan aplikasi Smart PLS 3.3.3. Hasil yang didapatkan dari penelitian ini adalah Pengetahuan Keuangan tidak memiliki pengaruh signifikan terhadap Kepuasan Keuangan. Sedangkan Efikasi Keuangan dan Pengalaman Anak memiliki pengaruh signifikan terhadap Kepuasan Keuangan.


2021 ◽  
Vol 413 (26) ◽  
pp. 6535-6550
Author(s):  
Signe Vahur ◽  
Lisett Kiudorv ◽  
Peeter Somelar ◽  
Jan-Michael Cayme ◽  
Mark Dennis Chico Retrato ◽  
...  

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