Multi agent based incident management system according to ITIL

Author(s):  
Amal Latrache ◽  
El Habib Nfaoui ◽  
Jaouad Boumhidi
Author(s):  
Carlos M. Toledo ◽  
Omar Chiotti ◽  
María R. Galli

This chapter presents an agent-based architecture for integrating organizational knowledge repositories and business processes orchestrated by a workflow management system. This architecture proactively provides relevant knowledge to workflow tasks considering their context, and stores the information generated by its execution for future requirements. It describes components of the architecture, models a multi-agent system that enables the integration, presents a strategy to annotate and retrieval knowledge of non-structured information sources, and defines a new workflow pattern to be used in knowledge intensive tasks in order to make possible the knowledge provision. This architecture allows workers to count, in a proactive way, with all necessary information for the task executions without suspending their activities to retrieve information scattered in the organization. It reduces the wasted time in manual knowledge searches included in mostly knowledge management approaches.


Author(s):  
H.V.V. Priyadarshana ◽  
K.T.M. U Hemapala ◽  
W.D.A. S Wijayapala ◽  
V. Saravanan ◽  
M.A. Kalhan S. Boralessa

2014 ◽  
Vol 41 (4) ◽  
pp. 1024-1042 ◽  
Author(s):  
Muhammad Fahad ◽  
Olivier Boissier ◽  
Pierre Maret ◽  
Nejib Moalla ◽  
Christophe Gravier

10.5772/5808 ◽  
2005 ◽  
Vol 2 (1) ◽  
pp. 2 ◽  
Author(s):  
S. Heinrich ◽  
H. Durr ◽  
T. Hanel ◽  
J. Lassig

The goal is the development of a simultaneous, dynamic, technological as well as logistical real-time planning and an organizational control of the production by the production units themselves, working in the production network under the use of Multi-Agent-Technology. The design of the multi-agent-based manufacturing management system, the models of the single agents, algorithms for the agent-based, decentralized dispatching of orders, strategies and data management concepts as well as their integration into the SCM, basing on the solution described, will be explained in the following.


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