Assessing base level of service for electronics collection and recycling programs: Seattle-Tacoma case study

2003 ◽  
Author(s):  
R. Caudill ◽  
S. Jackson ◽  
W. Rifer ◽  
F. Marella ◽  
S. Cole ◽  
...  
Keyword(s):  
Level Of Service ◽  
Base Level

scholarly journals USING THE SERVQUAL MODEL TO ASSESSMALL SERVICE QUALITY AND CUSTOMER SATISFACTION

2017 ◽  
Vol 14 (1) ◽  
pp. 82
Author(s):  
Larissa Maria Argollo de Arruda Falcão ◽  
Taciana De Barros Jerônimo ◽  
Fagner José Coutinho de Melo ◽  
Joas Tomaz de Aquino ◽  
Denise Dumke de Medeiros
Keyword(s):  
Point Of View ◽  
Service Performance ◽  
Level Of Service ◽  
Future Research ◽  
Good Service ◽  
Administrative Services ◽  
Service Companies ◽  
Basic Performance

This  paper  use  SERVQUAL measure  for  assessingthe  quality  of  the  administrative  services  in  a  large  mall,located in Brazil,  seen from the point of view of the currentservice  providers.  A questionnaire  was  used  to  interview 68service companies, and 5 CEO mall of this case of study. Twofactors were compared: the expectations and perceptions of theservice  providers,  the  comparison  enabled  the  strengths  andweaknesses of the quality perceived of the services offered bythe  mall  were  undertaken  as  a  case  study. Understand whatfeatures  and  level  of  service  must  have  in  order  to  meetconsumer needs, against on how consumers perceive the actualmall  performance  in  the  context  of  what  they  expected  to ensuring  good  service  to  classify  into  three  categories  offactors:  Basic,  Performance  and  Excitement.The  findings  ofthis study may prompt future research to create a new tool tohelp those managers and service companies in the process ofmaking decisions aimed at improving the strategic relationshipwith retail companies and thus to improve the quality of themall  services.  One  contribution  of  this  study  is  the  simpleproposed model used to understanding how quality processesaffect each organizational dimension of service performance.

scholarly journals VEHICLE – PEDESTRIAN CONFLICT: A CASE STUDY IN UNIVERSITI PUTRA MALAYSIA

2019 ◽  
Vol 17 (10) ◽  
Author(s):  
Noorain Mohd Isa ◽  
Ahmad Zaharin Aris ◽  
Zakiah Ponrahono ◽  
Rosta Harun
Keyword(s):  
Traffic Safety ◽  
Rural Areas ◽  
Research Topic ◽  
Daily Activities ◽  
Level Of Service ◽  
Pedestrian Movement ◽  
Open Research ◽  
Urban And Rural Areas ◽  
Manual Calculation

Vehicle-pedestrian conflict is a commonly unsafe event that occurs in both urban and rural areas, especially in developing countries. It is still an open research topic, mostly in traffic safety and urban planning, which is utilised for evaluating the behaviours of vehicles and pedestrians at a non-signalised marked walkway. Three stations were selected based on higher daily activities to calculate the regularity of pedestrian movement. A manual calculation method was applied, and the calculation was done only during the daytime. Three different teams were formed to obtain the measurements at the three different sampling points simultaneously. A present study on preliminary vehicle-pedestrian conflict reveals the frequency of pedestrians in a concentrated area and its Level of Service (LOS) in Universiti Putra Malaysia (UPM) Serdang. The findings show that rush hour occurs during the mid-day in weekday, when students have finished their classes and adults have gone out for other businesses.

Case Study

2011 ◽  
pp. 191-200
Author(s):  
Brenton Worley ◽  
Greg Adamson
Keyword(s):  
Open Source ◽  
Level Of Service ◽  
Recent Experience ◽  
It Flexibility ◽  
Commercial World ◽  
Agile Approach ◽  
The Right

In the commercial world, SOA implementation practitioners are finding a gulf between tools, whether vendor-based or open source, and the practical first needs of customers. Future-facing tool developers are addressing problems of orchestration to achieve the SOA promise. Most corporations, however, have not yet established either the services to be abstracted, or the governance requirements around exposing those services, such as the right level of service granularity. This case study is based on recent experience in the utility and retail sectors. The drivers for each are compelling: a business-driven need for IT flexibility. Examples are provided to show that customers in both sectors need to develop their architecture and governance before attempting to choose the right tools. Confusion also exists between tools and off-the-shelf solutions in the SOA environment. The challenge of agile approach for SOA development is also examined.

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