A Case Study on the Evaluation and Implementation of Green and Sustainable Remediation Principles and Practices During a RCRA Corrective Action Cleanup

When companies are caught in a crisis, the need to deliver a defense in order to salvage their damaged reputation is an ongoing challenge. Drawing from actional legitimacy and apologia theory, this article examines corporate use of crisis communication through a case study surrounding Jamie Dimon, CEO at JPMorgan Chase. Dimon found himself in a crisis from 2012 to 2013 when a so-called “London Whale” made a series of trades that cost the company $6 billion U. S. Dollars, and raised serious questions over Dimon’s judgment and ability to lead JPMorgan Chase. In particular, we argue that the restoration of actional legitimacy centers around strategies of mortification, (corrective) action, justification, and authorization.

Download Full-text

Sounds of Silence: Organisational trust and decisions to blow the whistle

SA Journal of Industrial Psychology ◽

10.4102/sajip.v34i3.728 ◽

2008 ◽

Vol 34 (3) ◽

Cited By ~ 3

Author(s):

Elli Binikos

Keyword(s):

Social Factors ◽

Social Behaviour ◽

Corrective Action ◽

Organisational Trust ◽

Do So

Whistleblowing is a form of pro-social behaviour that occurs when an employee reports organisational wrongdoing to an authority able to implement corrective action. While a number of social factors may infuence an employee’s decision to blow the whistle, very little cognisance is given to the role of organisational trust. Since whistleblowing situations often pose problems for whistleblowers, organisational trust becomes an important facilitator for the decision to blow the whistle. Drawing on a case study, this paper shows that when trust exists, employees are more likely to blow the whistle and to do so internally rather than externally.

Download Full-text

Political crises: Chris Christie responds to Bridgegate

10.32920/ryerson.14644893 ◽

2021 ◽

Author(s):

Victoria Larson

Keyword(s):

New Jersey ◽

Corrective Action ◽

Press Conference ◽

Image Repair ◽

Political Crises ◽

Image Repair Theory ◽

Taking Responsibility

This case study focuses on New Jersey Governor Chris Christie’s response to the Bridgegate crisis. This paper presents a case study of a political individual’s response during a crisis across three distinct texts. Building on Image Repair Theory (Benoit, 1997a), differences across texts are identified and compared by observing the presence of Denial, Evasion of Responsibility, Reducing Offensiveness, Corrective Action and Mortification. The three distinct texts are analyzed through qualitative textual coding. These consist of Governor Christie’s prepared press conference response, his responses to reporter’s questions, and messages sent publically via Twitter January 9th 2014. Findings suggest that Image Repair Theory is useful for supporting a comparison between texts within a political image repair effort. Corrective action, as well as mortification strategies, were found to be used most prominently across the texts. The application of image repair theory in this case study led to the recommended addition of two new subcategories (Repentance and Taking responsibility) within the strategy of Mortification from Benoit’s (1997a) Image Repair Theory.

Download Full-text