The Effect of CMC and FTF on Negotiation Outcomes between R&D and Manufacturing Partners in the Supply Chain: An Anglo/Nordic/Latin Comparison

2004 ◽  
Vol 9 (1) ◽  
pp. 111-140 ◽  
Author(s):  
Andreas Lincke ◽  
Jan Ulijn
Keyword(s):  
Speech Acts ◽  
Computer Mediated Communication ◽  
Strategy Training ◽  
Mediated Communication ◽  
Negotiation Strategy ◽  
Face To Face ◽  
Negotiation Strategies ◽  
Computer Mediated ◽  
Research Questions ◽  
Latin Culture

AbstractThe growing significance of global electronic commerce has led to the increased use of computer support during negotiation of deals, which until now has been carried out almost exclusively via face-to-face (FTF) communication or other high-feedback media (e. g., telephone), but not via computer-mediated communication (CMC). To analyze this process and its outcomes, the following research questions were examined in this study: How do CMC and FTF contribute to a win-win strategy in negotiation? How do CMC and FTF affect the participants' ability to empathize with each other? Are the negotiation strategies of Anglo, Nordic, and Latin negotiators affected differently depending on the medium? Is the ability of Anglo, Nordic, and Latin negotiators to empathize with each other affected differently depending on the medium? On the basis of our results, we surmise that CMC does not allow negotiators to employ a cooperative win-win strategy (as recommended by negotiation-strategy training). We see significant differences when we examine the use of personal pronouns and speech acts by the Anglo, Nordic, and Latin culture clusters. When we look at the use of cooperative speech acts, a similar situation occurs: in contrast to Anglos, who behave in a cooperative way, Latins are significantly less cooperative and Nordics use many more general speech acts in the CMC setting.

Social Bonding in Initial Acquaintance: Effects of Modality and Modality Order

2021 ◽  
pp. 019027252110302
Author(s):  
Susan Sprecher
Keyword(s):  
Mixed Mode ◽  
Social Bonds ◽  
Computer Mediated Communication ◽  
Positive Outcomes ◽  
Perceived Similarity ◽  
Mediated Communication ◽  
Face To Face ◽  
Perceived Responsiveness ◽  
Computer Mediated ◽  
Mode Interactions

In this experimental study, unacquainted dyads engaged in a get-acquainted task using two modes of communication across two segments of interaction. The dyads either first disclosed in text-based computer-mediated communication (CMC) and then disclosed face-to-face (FtF) or the reverse. The participants completed reaction measures after each segment of interaction. After the first segment, dyads who communicated FtF reported more positive outcomes (e.g., liking, closeness) than dyads who engaged in CMC. Furthermore, dyads who began in CMC and then transitioned to FtF increased in their positive reactions, whereas dyads who began in FtF and transitioned to CMC either experienced no change (in liking, closeness, and perceived similarity) or experienced a decrease (in fun/enjoyment and perceived responsiveness). Implications of the results are discussed both for the classic social psychology question of how people become acquainted and for current interest in how mixed-mode interactions generate social bonds that can help meet belonging needs.

SYNCHRONOUS COMPUTER-MEDIATED COMMUNICATION AND INTERACTION

2015 ◽  
Vol 38 (3) ◽  
pp. 553-586 ◽  
Author(s):  
Nicole Ziegler
Keyword(s):  
Learning Outcomes ◽  
Meta Analysis ◽  
Computer Mediated Communication ◽  
Relative Effectiveness ◽  
Mediated Communication ◽  
Face To Face ◽  
Computer Mediated ◽  
Communication Modes ◽  
L2 Development ◽  
Small Advantage

The current study reports on a meta-analysis of the relative effectiveness of interaction in synchronous computer-mediated communication (SCMC) and face-to-face (FTF) contexts. The primary studies included in the analysis were journal articles and dissertations completed between 1990 and 2012 (k = 14). Results demonstrate that interaction in SCMC and FTF had a significant impact on second language (L2) development, providing further support for previous research demonstrating the efficacy of interaction in both communication modes (e.g., Mackey & Goo, 2007; Pellettieri, 2000; Smith, 2004, 2005). There was also a small advantage for interaction in SCMC on measures of overall L2 learning outcomes, with additional analyses indicating a small advantage for SCMC interaction on productive and written measures and a small advantage for FTF interaction on receptive and oral learning outcomes. Interestingly, there were no significant differences between SCMC and FTF, suggesting the mode of communication has no statistically significant impact on the positive developmental benefits associated with interaction.

scholarly journals The Speech Act of Request in Computer-Mediated Communication

2020 ◽  
Vol 3 (1) ◽  
pp. 1-8
Author(s):  
Maria Miwita Rosari
Keyword(s):  
Speech Acts ◽  
Speech Act ◽  
Online Discussion ◽  
Computer Mediated Communication ◽  
Discussion Forum ◽  
Law School ◽  
Mediated Communication ◽  
Online Discussion Forum ◽  
Computer Mediated ◽  
Politeness Strategies

Through conversation ones establish relationship with others and keep channels open for further relationships. Politeness strategies and issues have been the focus of a number of studies. The way ones request for something to others depends on some factors such as the context they are in and the interlocutors they talk to. This article aims at developing the latest discussion on politeness phenomena by paying attention to the specifics of Computer-Mediated Communication (CMC) settings specifically an online discussion forum. This article attempts to identify how speech act of request is performed in Top Law School (TLS) online discussion forum. The data were analyzed to observe the forms of speech act of request and the types of speech act of request performed in the online discussion forum. The findings of this paper revealed that the forms of speech act of request are expressed by declarative, interrogative, and imperative sentence. Moreover, the types of speech act of request employed by the users are directive, indirective, and literal speech acts. The writer believes that the study will be beneficial and a good reference for future researchers in conducting research on pragmatics under the same topic. Hopefully, it will enrich readers’ knowledge and understanding of the speech act of request and the politeness in CMC.

scholarly journals What the differences in conflict between online and face-to-face work groups mean for hybrid groups: A state-of-the-art review

2020 ◽  
Vol 8 ◽  
pp. 51-77
Author(s):  
Jessica Kahlow ◽  
Hanna Klecka ◽  
Erin Ruppel
Keyword(s):  
Group Performance ◽  
Work Groups ◽  
Leadership Behaviors ◽  
Computer Mediated Communication ◽  
Mediated Communication ◽  
Online Groups ◽  
Face To Face ◽  
Computer Mediated ◽  
Performance Satisfaction ◽  
Task Oriented

Conflict has been a topic widely studied in communication and management studies literature. How groups handle conflict can affect group performance, satisfaction, and commitment (Martínez-Moreno, González-Navarro, Zornoza, & Ripoll, 2009; Pazos, 2012; Staples & Webster, 2007; Workman, 2007). Much of this literature focuses on online, task-oriented work groups, and how these groups differ from face-to-face (F2F) groups. However, hybrid groups (i.e., those that work both F2F and online) are increasingly common. To better understand conflict in hybrid groups, we review 68 articles regarding online, hybrid, and F2F groups that highlight the differences between F2F and online groups and consider what these differences mean for hybrid groups. In doing so, we identify several emergent themes related to how conflict is managed in online and hybrid groups. The literature suggests that there are many benefits to online and hybrid groups, such as the ability to assemble more diverse teams and work asynchronously, but that conflict is also more common in online than F2F groups. Strong norms and leadership behaviors that encourage trust and cohesion appear to reduce conflict and its effects on group performance and decision making, especially in online groups. These findings suggest that in hybrid groups, F2F meetings might be used to quickly establish group norms, trust, and cohesion, which can then improve online group interactions. However, more research is needed to understand how conflict occurs and is managed in hybrid groups. Future communication research should focus on examining conflict management in hybrid groups using computer-mediated communication perspectives.

scholarly journals A Skype-Buddy Model for Blended Learning

2018 ◽  
pp. 340-357
Author(s):  
Carmen E. Macharaschwili ◽  
Linda Skidmore Coggin
Keyword(s):  
Higher Education ◽  
Educational Experiences ◽  
Computer Mediated Communication ◽  
Mediated Communication ◽  
Communication Tools ◽  
Face To Face ◽  
Computer Mediated ◽  
Buddy System ◽  
Education Degree ◽  
Virtual Face

Universities are challenged with providing quality educational experiences that meet students' needs for engagement and collaboration. The availability of computer-mediated communication tools provides opportunities for such needs to be met as well as allows students the opportunity to complete higher education degree requirements in virtual environments This chapter discusses how Voice over Internet Protocol (VoIP) was used in a unique Skype-Buddy system to provide virtual face-to-face participation in traditional doctoral classrooms. Students' and professors' satisfaction, benefits, challenges, and surprises in this system are examined. Results and recommendations from this study are applicable in undergraduate and secondary level classrooms.

scholarly journals A Skype-Buddy Model for Blended Learning

2014 ◽  
pp. 369-386
Author(s):  
Carmen E. Macharaschwili ◽  
Linda Skidmore Coggin
Keyword(s):  
Higher Education ◽  
Educational Experiences ◽  
Computer Mediated Communication ◽  
Mediated Communication ◽  
Communication Tools ◽  
Face To Face ◽  
Computer Mediated ◽  
Buddy System ◽  
Education Degree ◽  
Virtual Face

Universities are challenged with providing quality educational experiences that meet students’ needs for engagement and collaboration. The availability of computer-mediated communication tools provides opportunities for such needs to be met as well as allows students the opportunity to complete higher education degree requirements in virtual environments This chapter discusses how Voice over Internet Protocol (VoIP) was used in a unique Skype-Buddy system to provide virtual face-to-face participation in traditional doctoral classrooms. Students’ and professors’ satisfaction, benefits, challenges, and surprises in this system are examined. Results and recommendations from this study are applicable in undergraduate and secondary level classrooms.

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