The Effect of Patients' Perceptions on the Quality of Health Services on the Reuse of Health Services in the Work Area of the Health Services Langsa Barat

The purpose of the study was to determine and analyze the effect of perceptions of responsiveness, reliability, assurance, empathy, tangible and dominant factors on the reuse of health services in the work area of Langsa Health Center. West. The research method uses an analytical survey with a cross sectional approach. The population in the study was 5.5362 people. The sampling technique used the Slovin formula and accidental sampling, so that 99 people were obtained. Data analysis used univariate, bivariate with chi-square test and multivariate with logistic regression test. The results showed that the multivariate sig value of perceived responsiveness (0.000), perceived reliability (0.214), perceived assurance (0.040), perception of empathy (0.017), perception of real evidence (0.195). The conclusion is that there is an influence of perception of responsiveness, assurance, empathy, there is no influence of perception of reliability and direct evidence on the reuse of health services, while the dominant factor of reuse of health services is the perception of responsiveness. For this reason, it is recommended for the Puskesmas to further improve the quality of its services related to communication of doctors' schedules so that they come on schedule, explain the provisions on the use of generic drugs for JKN patients, and doctors use the principles of smile, greet and touch to serve patients.

Workplace Well-Being and Intent to Stay by Health Care Workers Reassigned during the First COVID-19 Wave: Results of a Swiss Survey

Our study aimed at investigating the way not having the choice to be reassigned was associated to a poorer experience of reassignment among health care workers (HCWs) during the first wave of the coronavirus disease 2019 (COVID-19), and indirectly to a lower workplace well-being and reduced intent to stay at the hospital. We also investigated the moderating role of the perceived hospital management responsiveness on these associations. A cross sectional survey was sent to all professionals from 11 hospitals and clinics in the French-speaking part of Switzerland, in July 2020. Out of 2811 professionals who completed the survey, 436 were HCWs reassigned to COVID-19 units during the first wave of the pandemic and constituted our analysis sample. Results indicated that hospital management responsiveness moderated the association between lack of choice and reassignment experience, indicating that the more HCWs perceived responsiveness, the less the lack of choice affected their experience of reassignment and thus their intent to stay and workplace well-being. Lack of choice during reassignments can reduce intent to stay and workplace well-being, in particular if hospital management is not perceived to be responsive during the crisis. Attempts by hospital management to find solutions, such as flexibility in working hours or extraordinary leaves, can alleviate the perceived constraints of reassignment and be considered signs of responsiveness from hospital management.

Social Bonding in Initial Acquaintance: Effects of Modality and Modality Order

In this experimental study, unacquainted dyads engaged in a get-acquainted task using two modes of communication across two segments of interaction. The dyads either first disclosed in text-based computer-mediated communication (CMC) and then disclosed face-to-face (FtF) or the reverse. The participants completed reaction measures after each segment of interaction. After the first segment, dyads who communicated FtF reported more positive outcomes (e.g., liking, closeness) than dyads who engaged in CMC. Furthermore, dyads who began in CMC and then transitioned to FtF increased in their positive reactions, whereas dyads who began in FtF and transitioned to CMC either experienced no change (in liking, closeness, and perceived similarity) or experienced a decrease (in fun/enjoyment and perceived responsiveness). Implications of the results are discussed both for the classic social psychology question of how people become acquainted and for current interest in how mixed-mode interactions generate social bonds that can help meet belonging needs.

The role of youths’ perceived information literacy in their assessment of youth information and counselling services

Introduction. This paper presents empirical research on whether young people’s perceived information literacy influences their perceived service quality of a youth information and counselling agency. Method. An online survey was distributed and 3,287 responses of young people between fifteen and twenty-nine years old were collected from sixteen different countries across Europe. The survey questionnaire was pre-tested by five academic experts in the field, and by youth information service workers. The SERVQUAL model including constructs (access, reliability, and responsiveness) was used to devise a theory-based conceptual model. Additionally, we used perceived information literacy as an antecedent construct in our model. Analysis. We applied structural equation modelling to investigate the effect of perceived information literacy and constructs of the SERVQUAL model on perceived service quality. Results. The results of analysis show that perceived information literacy has a strong influence on perceived ease of access, perceived reliability, and perceived responsiveness, and through these constructs has an indirect effect on perceived service quality. Conclusions. Results show a clear alignment with existing literature in the areas of youth perceived information literacy and information services. The proposed framework contributes to the scholarly discussion on youth information services and youth perceived information literacy.

The relationship between social responsibility and public libraries accountability: The mediating role of professional ethics and conscientiousness

Public libraries are powerful social institutions whose services have a positive contribution to civil society. As one of the most important and most visited social institutions, such libraries are responsible to the community. Promoting social responsibility in public libraries requires addressing issues such as librarians’ accountability, professional ethics, and conscientiousness. Accordingly, this study strives to address this research gap by examining the relationship between organizational social responsibility and accountability perceived by staff in public libraries. Based on theoretical foundations, librarians’ professional ethics and conscientiousness were considered as mediating variables. Quantitative research method was used for this study and six hypothesized relationships were formulated to develop a conceptual model. Study data were collected through a questionnaire. Data obtained from 362 librarians of Iranian public libraries were analyzed running SPSS software and Smart PLS 3.0. The results revealed that perceived social responsibility of public libraries directly contributes to their perceived responsiveness. Furthermore, the implementation of social responsibility by public libraries reinforces the professional ethics and conscientiousness of librarians. As a result, the professional ethics and conscientiousness will lead to improving the accountability of public libraries. Accordingly, this study can help public library administrators, policymakers, and librarians to develop more comprehensive strategies for providing services to citizens by focusing on their social responsibilities, thereby establishing their place in society.

Input from Whom? Public Reactions to Consultation Measures

Most legislation neither affects nor interests citizens equally. But should this variation in interest and affectedness impact who gets to influence policy reforms? This article examines US public opinion on this issue using a national survey experiment varying both the policy outcome (a bill’s passage/failure) and the type of constituency input granted by elected representatives (none/constituency surveys/targeting interested constituents/targeting affected constituents). It then compares reactions across treatment groups, examining the impact of outcome favourability as well as external and internal political efficacy. Results suggest that granting constituents explicit policy influence consistently affected perceived responsiveness in the expected manner, but that the different consultation procedures had more varied effects on decision acceptance. Furthermore, where the procedures impacted decision acceptance, they pushed the reactions of both the pleased and the displeased towards more muted responses. Finally, similar ‘cushion effects’ were present when external and internal political efficacy were incorporated into the analysis.