Societal Digital Platforms: Architecture and Design

2021 ◽  
pp. 097226292110567
Author(s):  
Prashant Kumar Choudhary ◽  
Anjali Kaushik ◽  
Sangeeta Shah Bharadwaj
Keyword(s):  
Ecosystem Approach ◽  
Social Needs ◽  
Network Effect ◽  
Theoretical Understanding ◽  
Digital Platforms ◽  
New Class ◽  
Data Driven Approach ◽  
Multiple Case ◽  
Architecture And Design

Societal digital platforms have emerged globally as a new class of digital platforms to address community and social needs in several countries. Based on platform centred ecosystem approach, societal digital platforms not only provide solution to some significant community problem but also enable other ecosystem participants to create innovative solutions on top of such platforms in diverse fields. This study examines how, in absence of any monetary appropriation, architecture and design features of societal digital platforms facilitate achieving platform goals of ecosystem innovation and network effect. A qualitative multiple case study method based on a data-driven approach has been followed to examine a set of propositions. In-depth interpretive case analysis has been used to analyse multiple cases employing NVivo software. It has been established that the architecture and design aspects of societal digital platforms enable ecosystem innovation (due to modularity and by adopting open standards) as well as drive positive network effect (due to scalability and strong ties network). For practitioners and policy planners, this research contributes by bringing out configurations which need to be incorporated in architecture and design to realize societal digital platforms goals. These can be further employed in other similar platforms which are emerging in different countries. Secondly, this study contributes to the theoretical understanding of elements of ecosystem innovation and network effect in case of societal digital platforms.

scholarly journals What companies can learn from unicorn startups to overcome the COVID-19 crisis

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Cristina Doritta Rodrigues ◽  
Matheus Eurico Soares de Noronha
Keyword(s):  
Business Models ◽  
Negative Impact ◽  
Small And Medium Enterprises ◽  
Content Type ◽  
Digital Platforms ◽  
Analysis Technique ◽  
Multiple Case ◽  
Medium Businesses ◽  
Medium Enterprises

Purpose This paper aims to search measures that unicorn startups have implemented during the pandemic and show what lessons can be learned to help entrepreneurs and small and medium businesses to overcome the crisis. Design/methodology/approach The method is a multiple case study with five unicorn startups. This study collected data through interviews and analyzed them by the content analysis technique. Findings The findings show that the pandemic affects negatively unicorns’ businesses; that a digital business model innovation affects them positively; and that innovations moderate positively the negative impact of the crisis. Research limitations/implications Most interviewees hold operational positions. Practical implications Three actions stand out to overcome the crisis: adoption of new digital platforms; strategies to increase the network of partners; and adaptations in the provision of payment services. Originality/value The cases show that entrepreneurs and small and medium enterprises need to develop capabilities to innovate in their business models, and digitalization is a solution to face the crisis and overcome it in the future.

How Smartness Enables Value Co-Creation

2019 ◽  
pp. 226-248
Author(s):  
Maria Vincenza Ciasullo ◽  
Paola Castellani ◽  
Silvia Cosimato ◽  
Chiara Rossato
Keyword(s):  
Service Industries ◽  
Service Research ◽  
Digital Platforms ◽  
Digital Revolution ◽  
Retail Service ◽  
Shopping Experience ◽  
Traditional Service ◽  
Multiple Case ◽  
The Internet Of Things

Digital revolution has involved and changed many service industries and also retailing, renewing its inbound and outbound processes. The pervasiveness of the internet of things has boosted the rise and growth of digital platforms, exploiting consumers' potential in personalizing their shopping experience, according to their wants and needs. Digital platforms have triggered the transition from a traditional two-sided marketplace towards a dynamic and complex one. The smart mindset, which has pervaded retail service domain, is in line with the current service research, according to which the dematerialization of value exchanges implies a new approach to the traditional service delivery. Therefore, this chapter aims at investigating the way retailers manage digital tools. Embracing the framework of S-D logic, the analysis shapes the role that the digital technologies have in digital process reconfiguration as well as in the shaping of specific context or platform able to boost the emergence of retail service innovation. A multiple case study has been performed.

scholarly journals Factors Affecting the Care of Acutely Unwell Ward Patients: A Multiple Case Study

2021 ◽  
Author(s):  
◽  
Sara Jane Michaela Quirke
Keyword(s):  
Multiple Case Study ◽  
Analytical Framework ◽  
Structured Interview ◽  
Concept Analysis ◽  
Theoretical Understanding ◽  
Factors Affecting ◽  
Suboptimal Care ◽  
Multiple Case ◽  
Ward Patient

<p>Suboptimal care of acutely unwell ward patients is of growing concern internationally. As empirical study of the problem is underdeveloped this thesis explores factors affecting suboptimal care of acutely unwell ward patients. In order to bring a theoretical understanding to this area, a concept analysis of the term suboptimal care was undertaken. The results of this concept analysis were then used to inform the design and analysis of this multiple case study. The cases for this study were two general surgical and two general medical wards located in two hospitals in the North Island of New Zealand. Interviews and focus groups with nurses, doctors, and managerial staff were undertaken using a semi structured interview approach informed by the concept analysis. Organisational and ward documentation was also reviewed. Using categorical aggregation and pattern matching, an analytical framework emerged from the data. This framework was then used to conduct within, cross case, and hospital analyses. Key findings of this research reveal that workload, teamwork, communication, leadership, skills and knowledge deficit, and organisational systems and processes are significant factors affecting care of acutely unwell ward patients and that these factors are not unique to specific contexts. Polarised views about workload were expressed by those who manage organisations and those who deliver care at ward level. Current approaches to improving care of the acutely unwell ward patient have involved the introduction of service initiatives. However, this study demonstrates that service initiatives alone are insufficient to improve care for acutely unwell ward patients. Recommendations from this study are that strategies should be put in place to support and develop clinical shift leaders and that staffing resources should be reviewed in the context of contemporary acute care settings. These must be informed by the views of organisational managers and ward staff leading to an integrated hospital-wide understanding of factors affecting care of the acutely unwell ward patient.</p>

scholarly journals Factors Affecting the Care of Acutely Unwell Ward Patients: A Multiple Case Study

2021 ◽  
Author(s):  
◽  
Sara Jane Michaela Quirke
Keyword(s):  
Multiple Case Study ◽  
Analytical Framework ◽  
Structured Interview ◽  
Concept Analysis ◽  
Theoretical Understanding ◽  
Factors Affecting ◽  
Suboptimal Care ◽  
Multiple Case ◽  
Ward Patient

<p>Suboptimal care of acutely unwell ward patients is of growing concern internationally. As empirical study of the problem is underdeveloped this thesis explores factors affecting suboptimal care of acutely unwell ward patients. In order to bring a theoretical understanding to this area, a concept analysis of the term suboptimal care was undertaken. The results of this concept analysis were then used to inform the design and analysis of this multiple case study. The cases for this study were two general surgical and two general medical wards located in two hospitals in the North Island of New Zealand. Interviews and focus groups with nurses, doctors, and managerial staff were undertaken using a semi structured interview approach informed by the concept analysis. Organisational and ward documentation was also reviewed. Using categorical aggregation and pattern matching, an analytical framework emerged from the data. This framework was then used to conduct within, cross case, and hospital analyses. Key findings of this research reveal that workload, teamwork, communication, leadership, skills and knowledge deficit, and organisational systems and processes are significant factors affecting care of acutely unwell ward patients and that these factors are not unique to specific contexts. Polarised views about workload were expressed by those who manage organisations and those who deliver care at ward level. Current approaches to improving care of the acutely unwell ward patient have involved the introduction of service initiatives. However, this study demonstrates that service initiatives alone are insufficient to improve care for acutely unwell ward patients. Recommendations from this study are that strategies should be put in place to support and develop clinical shift leaders and that staffing resources should be reviewed in the context of contemporary acute care settings. These must be informed by the views of organisational managers and ward staff leading to an integrated hospital-wide understanding of factors affecting care of the acutely unwell ward patient.</p>

Understanding how hybrid organisations tackle social challenges

2019 ◽  
Vol 9 (2) ◽  
pp. 193-213
Author(s):  
Anu Ann Alexander ◽  
Shishir Jha ◽  
Ashish Pandey
Keyword(s):  
Institutional Logics ◽  
Social Needs ◽  
Strategic Choices ◽  
Content Type ◽  
Social Challenges ◽  
Multiple Case ◽  
Institutional Rationality ◽  
Practical Implications ◽  
Hybrid Organisations

Purpose The purpose of this paper is to examine how hybrid organisations combine institutional logics to tackle complex social needs. Design/methodology/approach A multiple case study design was followed, and cases were selected using a two-staged sampling process. Using qualitative analysis, the mechanisms through which logics are selected, prioritised and get integrated in the strategies and practices of these organisations are illustrated. Findings The study contributes to the literature on hybrid organisations and their ability to address social problems in two important ways. First, the paper reveals through the concept of institutional rationality why market-based organisations emerge to address complex social needs in a complex institutional context. Second, the study demonstrates that there is heterogeneity in how logics are blended externally in their strategies and in how logics are integrated internally within the organisation. Research limitations/implications All the cases are selected from India; hence the possibility that the findings are valid only for countries with similar institutional and socio-economic contexts cannot be negated. Practical implications The policy implication is that if business organisations should embrace social goals substantively, a regulation in the form of CSR is not enough. Instead, there should be institutional provisions to promote such hybrid organisational forms where alternative logics such as community, profession, etc., are part of the core logics of the organisation. Originality/value This study connects the strategic choices of organisations with their institutional logics’ configuration in the Indian context.

scholarly journals The impact of Digital Platforms on Business Models: an empirical investigation on innovative start-ups

2018 ◽  
Vol 13 (4) ◽  
pp. 1210-1225 ◽  
Author(s):  
Roberto Ruggieri ◽  
Marco Savastano ◽  
Alessandra Scalingi ◽  
Dorina Bala ◽  
Fabrizio D’Ascenzo
Keyword(s):  
Business Models ◽  
Multiple Case Study ◽  
Marketing Manager ◽  
Interview Protocol ◽  
Digital Platforms ◽  
Multiple Case ◽  
Start Ups ◽  
The Impact ◽  
Number Of Customers

Abstract Digital platforms have the ability to connect people, organizations and resources with the aim of facilitating the core interactions between businesses and consumers as well as assuring a greater efficiency for the business management. New business concepts, such as innovative start-ups, are therefore created based on innovation, scalability and the relationships within the community around them. The purpose of this work is to deeply understand the evolution of business models brought by innovative and dynamic companies operating through online platforms. In order to achieve the objectives set, an exploratory multiple-case study was designed based on in-depth structured interviews. The aim was to conduct a mixed analysis, in order to rely both on qualitative and quantitative data. The structured interview protocol was therefore designed to collect and then analyse data concerning the company profile and managers’ perspectives on the phenomenon of interest. The interview protocol was submitted in advance and then face-to-face interviews were carried out with the following professional figures: Chief Executive Officer (CEO), General Manager, Chief Technology Officer (CTO), Marketing Manager and Developers. Collected data were analysed and processed through the Canvas Business Model in order to clearly outline similarities and differences among the sample. Results can be considered under two viewpoints. On the one hand, this work provides a detailed overview of the companies interviewed, according to the dimensions of: reference market dynamics, type and number of customers, scalability. On the other one, they allow to identify some success patterns regarding key activities, key resources, channel mix strategy, costs management, value proposition, customer segmentation, key partners and the way to obtain revenues. Results from the multiple-case study with 15 Italian start-ups provide interesting insights by comparing the innovative business models developed and highlighting key differences and similarities. Overall, the start-ups analyzed, operating in several sectors, showed great growth prospects and the possibility to create value for their customers through innovative products and services offered through digital platforms.

Die Problematik der Implementierung von Kinästhetik in Einrichtungen der stationären Langzeitpflege – Eine Multiple Case-Study

Pflege ◽  
2020 ◽  
pp. 1-9
Author(s):  
Carola Maurer ◽  
Heidrun Gattinger ◽  
Hanna Mayer
Keyword(s):  
Multiple Case Study ◽  
Multiple Case

Zusammenfassung. Hintergrund: Einrichtungen der stationären Langzeitpflege investieren seit Jahren Ressourcen in die Entwicklung der Kinästhetikkompetenz der Pflegenden. Aus aktuellen Studien geht hervor, dass die Implementierung, bzw. die nachhaltige Förderung der Kinästhetikkompetenz problematisch ist, vertiefte Erkenntnisse zu den Ursachen fehlen jedoch. Fragestellung: Welche Hemmnisse verhindern eine nachhaltige Implementierung von Kinästhetik in Einrichtungen der stationären Langzeitpflege? Methode: Es wurde eine Multiple Case-Study in drei Einrichtungen der deutschsprachigen Schweiz durchgeführt. Aus leitfadengestützten Interviews und (fallbezogener) Literatur zum externen Kontext wurden in den Within-Case-Analysen die Daten induktiv verdichtet und diese Ergebnisse in der Cross-Case-Synthese miteinander verglichen und abstrahierend zusammengeführt. Ergebnisse: Die Synthese zeigt, dass die Implementierung von Kinästhetik innerhalb der Einrichtung auf drei verschiedenen Ebenen – der Leitungs-, Pflegeteam- und Pflegeperson-Ebene – als auch durch externe Faktoren negativ beeinflusst werden kann. Schlussfolgerungen: In der Pflegepraxis und -wissenschaft sowie im Gesundheitswesen benötigt es ein grundlegendes Verständnis von Kinästhetik und wie dieses im Kontext des professionellen Pflegehandelns einzuordnen ist. Insbesondere Leitungs- und implementierungsverantwortliche Personen müssen mögliche Hemmnisse kennen, um entsprechende Strategien entwickeln zu können.

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