service research
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2022 ◽  
Vol 1 (2) ◽  
pp. 104-111
Author(s):  
Ahyar Rosidi Ahyar Rosidi

This service research aims to determine the application of the method of memorizing the Qur'an at the Al-Qur'an Islamic Boarding School Nuur Ahmad Lombok. Memorizing the Qur'an is a worship that began during the time of the Prophet Muhammad and has grown to the present day. Over time, many methods were born to make it easier to memorize the Qur'an. This activity is the final report of the KKP-DR UIN Mataram which aims to find out the method used in memorizing the Qur'an at the Al-Qur'an Islamic Boarding School Nuur Ahmad Lombok. The method in accelerating memorization used is the FOURT4 method (Tahsin, Tahfidz, Tarjamah, Tafsir). This method has proven useful in facilitating students in memorizing the Qur'an, gaining an understanding of the Qur'an, strengthening and maintaining memorization, fostering motivation in memorizing the Qur'an and creating an intensive relationship between students and the Qur'an. an. The results of this service activity are expected to be a reference for existing Tahfidz institutions.


Author(s):  
Ekha Rifki Fauzi ◽  
Riski Rizal Palino

Regular use of computers in the workspace contributes to suffering from many risk factors associated with musculoskeletal disorders (MSDs). Ergonomic principles is a determining factor of comfort and increased worker productivity at work. Ergonomics is also very important for workers who use computers. Working with computers is at high risk of suffering from a variety of complaints, including having the three biggest risk factors: back posture, repetition, and static strength. Preventive measures can minimize the negative impact of the main risks above. The purpose of this study is to assess and measure the ergonomics of the Internet Marketing Society's workplace workers. This service research uses observational methods from survey results with questionnaires distributed via google form. The total sampling is 33 workers from the Internet Marketing Society. The results show that 54.5% of workers do not know about ergonomics, 75.8% of workers do not use wrist and arm support devices. In the complaint problem, most of the workers experienced muscle pain 27.3% and back pain 24.2%, and 24.2% workers experienced shoulder conditions that were not relaxed while working. Based on these results, it is concluded that workers need to implement the principles of K3 and ergonomics in their work while working with computers.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Shahidul Islam ◽  
Nazlida Muhamad ◽  
Vai Shiem Leong

Purpose Transformative service research (TSR) has received considerable attention from researchers and marketers in recent years and becomes a research priority in health care. In response, this paper adapts the TSR entities and wellbeing framework to systematically review healthcare quality research on Muslim consumers. The purpose of this paper is to identify research gaps and provide directions for future research, aligning healthcare studies with the TSR framework. Design/methodology/approach The authors of this paper reviewed empirical papers in healthcare quality research on Muslim patients between the years 2000 and 2020. The recorded journal articles were synthesized using insights from the TSR framework. Several literature gaps were identified and future research directions were provided using the TCCM framework, in which T stands for theory, C for context, C for characteristics and M for methodology. Findings This paper finds studies that encompass several domains of the TSR framework including cultural and religious dimensions, service interaction and customer engagement dimensions and customer service wellbeing. Findings also reveal subject matters related to the TSR framework, which receive less attention in the healthcare literature. A number of potential avenues for theoretical extension in health care are also discussed. Social implications The implications of this paper are highly relevant to Muslim healthcare consumers, the healthcare system and society in general. The findings suggest inspiring changes in the healthcare ecosystem that yields a greater quality of life (health and wellbeing) for individuals and their respective communities. Originality/value This paper advances the current state of healthcare research by identifying and organizing components of TSR entities and wellbeing framework, using Muslim patients as the context. It enhances some pioneering approaches within the domain of TSR and quality dynamics and provides a holistic perspective as guidance and systematic thinking to further advancement in the field of services marketing and Islamic marketing.


2021 ◽  
Vol 2 (1) ◽  
pp. 53-67
Author(s):  
Susi Susilawati ◽  
Baliana Amir ◽  
Ratu Ratna Korompot ◽  
Marini Citra Dewi

This paper is based on the results of community service. Research results and information on social media prove a significant increase in the number of child marriages. The rise of child marriages in Palu City since the Amendment to the Marriage Law (UUP) is the background for holding this activity. With the aim of helping the Government socialize the latest UUUP and as an effort to minimize child marriage. The implementation method is in the form of a seminar with several resource persons, namely the Service Team itself, namely academics from the Faculty of Law, Tadulako University, Civil Law Section. Abstrak Tulisan ini berdasarkan hasil pengabdian pada masyarakat. Hasil penelitian pun dan informasi-informasi di media sosial membuktikan adanya peningkatan yang cukup signifikan jumlah peristiwa perkawinan anak. Maraknya perkawinan anak di Kota Palu sejak Amandemen Undang-Undang Perkawinan (UUP) sebagai latar belakang diadakannya kegiatan ini. Dengan tujuan untuk membantu Pemerintah mensosialisasikan UUP terbaru dan sebagai upaya meminimalisir perkawinan anak. Metode Pelaksanaannya dalam bentuk seminar dengan beberapa Narasumber yaitu Tim Pengabdi sendiri yaitu para akademisi dari Fakultas Hukum Unversitas Tadulako Bagian Hukum Perdata.


2021 ◽  
pp. 109467052110575
Author(s):  
Michela Addis ◽  
Wided Batat ◽  
S. Sinem Atakan ◽  
Caroline G. Austin ◽  
Danae Manika ◽  
...  

This article introduces a novel and comprehensive conceptual framework for designing innovative food experiences that enhance food well-being. We call this framework the novel food experience design. It supports managers in cocreating customer-centric food experiences to limit unintended detrimental consequences and enhance individual and societal food well-being. The novel food experience design (1) employs a systemic (vs. endemic) approach to the innovation process and (2) promotes prioritizing ethical decision-making alongside economic decision-making. Building on insights derived from ecosystem theory and the ethical principles literature, we develop four fundamental propositions to innovate food experiences: do no harm, do good, ensure autonomy, and ensure fairness. Our framework promotes higher levels of individual and societal food well-being than restricted food design innovations, preventing unintended consequences. Finally, we illuminate the implications for service research and practice.


2021 ◽  
pp. 109467052110611
Author(s):  
Christopher P. Blocker ◽  
Brennan Davis ◽  
Laurel Anderson

Even as transformative service initiatives promote greater well-being, they may also create unintentionally negative consequences. Research investigates boundary conditions and boomerang effects that wash out or reverse the intended effects of service initiatives. However, such research generally advances greater depth of insight about unintended consequences in a particular stream rather than bridging this knowledge across service domains. Thus, service research lacks integrative frameworks, theory, and empirical insight to advance more generalizable knowledge about unintended consequences. The purpose of this editorial is to clarify the importance of investigating unintended consequences across service contexts and propose pathways as a catalyst for research. Using theory on unintended consequences, we delineate the types of unintended consequences and discuss the underlying mechanisms. We identify themes that span papers in the special issue and illuminate negative spillover consequences. The editorial concludes with an overview of future research avenues with potential to accelerate important transformative service research.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Javier Reynoso

Purpose The purpose of this viewpoint is to discuss the need to evolve from a service marketing approach to a service logic mindset throughout the organization in Latin America. In doing so, it addresses a void in the service literature due to the lack of attention on its uniqueness in this region. Design/methodology/approach To confirm the predominant approach of studying service and the need for a paradigm shift in service organizations, two independent journal article searches during 1989–2020 were conducted. The purpose was to learn where Latin American service researchers are focusing their research efforts and to discuss how the meaning of service applies to this region. Findings Forty-eight journal articles were analyzed and six distinctive groups were identified where service researchers are focusing their work on Latin America. Service has been studied mainly from the marketing perspective; with limited original research published in indexed journals; focused on making product-oriented promises, increasingly enabled by technology. The need for developing a service logic mindset throughout the organization has begun to be emphasized rather recently in the field. The variety of meanings of service and the complex context represent challenges for this enterprise. Research limitations/implications Future research is needed to work on a more comprehensive conceptualization of service at higher levels of analysis. Further context studies are required to enrich knowledge on service in Latin America. Service researchers and organizations should work on these two challenges to continue moving from the marketing perspective of service to a service logic mindset throughout the organization. Originality/value The paper points out the relevance of conducting further service research in Latin America, arguing that service has been studied mainly from the marketing perspective, and claiming the need to move to a service logic mindset. This viewpoint opens a discussion in the service research community toward a paradigm shift that, although inspired in Latin America, may not be necessarily limited to this region.


2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Sonja Christ-Brendemühl ◽  
Mario Schaarschmidt

PurposeAn increasing number of retailers is trying to stimulate customers by embedding augmented reality (AR) features such as video try-on into the online shopping experience. As such AR-based online services require customers to actively participate in the service provision, this paper aims at investigating fairness perceptions and customer responses associated with AR-enabled customer participation.Design/methodology/approachThe conceptual framework of this study is based on equity theory. To compare customer responses after an in-store service encounter as opposed to AR-enabled customer participation involving video try-on, this study contains a between-subject online experiment. The effective sample comprises N = 215 participants.FindingsThe data analysis demonstrates that AR-enabled customer participation leads to significantly lower levels of distributive, procedural and price fairness as well as lower engagement intentions than in-store service encounters. Simultaneously, participants in the video try-on scenario report higher negative word-of-mouth (WOM) intentions than in the in-store scenario.Research limitations/implicationsThe extra mile customers go when using AR-based online services is reflected in less favorable fairness evaluations.Practical implicationsService managers should design AR applications in a manner that requires minimum customer participation.Originality/valueThis study contributes to service research by linking AR-enabled customer participation to evaluations of distributive, procedural and price fairness and their outcomes. This is vital to fully exploit the potential of AR in services.


2021 ◽  
Author(s):  
◽  
Hamish Simmonds

<p>The service ecosystem concept is becoming an influential unit of analysis and set of assumptions describing a systemic, processual and institutional view of service and exchange. This thesis critiques this set of assumptions and the resulting construction of service ecosystems. The critique forms the first of a three-stage approach to metatheorising underpinning this thesis. At the core of this critique is the issue of conflation, which is aligned with the sociological frameworks and underlying assumptions informing this literature. Conflation collapses the multi-levelled and dimensional complexity of the structure of service ecosystems and leaves it devoid of its cumulative organising and effects played out across time.  Following the critique, the thesis pursues two objectives. Firstly, a conceptualisation is developed which offers an overarching lens, connecting a critical realist and emergentist social ontology to an analytical framework and a process of theorising built on reconceptualising the constitution of service ecosystems. Secondly, the thesis undertakes an empirical study to actualise this lens, aiming to develop new theoretical insight and sources of explanation of how service ecosystems’ experience change and stability in developing through time. The thesis undertakes an embedded case study of ICT and digital reform in the New Zealand public sector and the enterprise services market, representing government agencies and service providers as a service ecosystem. The intensive case study provides an exploratory and illustrative setting in which to apply the metatheoretical and analytical framework and offers empirically informed mechanisms as theoretical propositions regarding the changing nature of the service ecosystem.  The findings reveal four key mechanisms; compression, modes of alignment, ecotonal coupling and refraction. These mechanisms provide insight into the changing composition of the structure of the service ecosystem, the relationships of compatibility, tensions and complementarity between structures, the generative nature of emerging boundaries, and the role of history and layered organisation in shaping the trajectory of the service ecosystem. These mechanisms, informed by the overarching lens, contribute to overcoming conflation by establishing emergent relationality and a processual intertwining of being and becoming. These become the basis of multi-levelled, multi-dimensional complexity and cumulative organising. These foundations then allow the reconceptualising of change, coevolution and boundaries as important structural features. Finally, the under-theorised roles of stability and change, history, process, time and space are informed by these findings. Subsequently, this thesis contributes to: the need for further interconnected metatheoretical and midrange theoretical work investigating how service ecosystems adapt and evolve; the call to strengthen the metatheoretical and critical orientations and foundations of theories in marketing and service research; the critique of sociological frameworks and their theory-laden answers to the constitution of the social world and the terms on which it is to be researched and explained.</p>


2021 ◽  
Author(s):  
◽  
Hamish Simmonds

<p>The service ecosystem concept is becoming an influential unit of analysis and set of assumptions describing a systemic, processual and institutional view of service and exchange. This thesis critiques this set of assumptions and the resulting construction of service ecosystems. The critique forms the first of a three-stage approach to metatheorising underpinning this thesis. At the core of this critique is the issue of conflation, which is aligned with the sociological frameworks and underlying assumptions informing this literature. Conflation collapses the multi-levelled and dimensional complexity of the structure of service ecosystems and leaves it devoid of its cumulative organising and effects played out across time.  Following the critique, the thesis pursues two objectives. Firstly, a conceptualisation is developed which offers an overarching lens, connecting a critical realist and emergentist social ontology to an analytical framework and a process of theorising built on reconceptualising the constitution of service ecosystems. Secondly, the thesis undertakes an empirical study to actualise this lens, aiming to develop new theoretical insight and sources of explanation of how service ecosystems’ experience change and stability in developing through time. The thesis undertakes an embedded case study of ICT and digital reform in the New Zealand public sector and the enterprise services market, representing government agencies and service providers as a service ecosystem. The intensive case study provides an exploratory and illustrative setting in which to apply the metatheoretical and analytical framework and offers empirically informed mechanisms as theoretical propositions regarding the changing nature of the service ecosystem.  The findings reveal four key mechanisms; compression, modes of alignment, ecotonal coupling and refraction. These mechanisms provide insight into the changing composition of the structure of the service ecosystem, the relationships of compatibility, tensions and complementarity between structures, the generative nature of emerging boundaries, and the role of history and layered organisation in shaping the trajectory of the service ecosystem. These mechanisms, informed by the overarching lens, contribute to overcoming conflation by establishing emergent relationality and a processual intertwining of being and becoming. These become the basis of multi-levelled, multi-dimensional complexity and cumulative organising. These foundations then allow the reconceptualising of change, coevolution and boundaries as important structural features. Finally, the under-theorised roles of stability and change, history, process, time and space are informed by these findings. Subsequently, this thesis contributes to: the need for further interconnected metatheoretical and midrange theoretical work investigating how service ecosystems adapt and evolve; the call to strengthen the metatheoretical and critical orientations and foundations of theories in marketing and service research; the critique of sociological frameworks and their theory-laden answers to the constitution of the social world and the terms on which it is to be researched and explained.</p>


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