Evaluating Situation Assessment in Distributed Network Electricity Control

2020 ◽  
Vol 64 (1) ◽  
pp. 263-267
Author(s):  
Mark W.Wiggins ◽  
Jaime Auton ◽  
Daniel Sturman
Keyword(s):  
Service Providers ◽  
Network Control ◽  
Distributed Network ◽  
Network Service ◽  
Situation Assessment ◽  
Network Service Provider ◽  
Remedial Strategies ◽  
Control Operators ◽  
Organisational Level ◽  
Three Phases

Situation assessment is a critical skill amongst electricity distribution controllers but can be difficult to assess in practice. In the present research, we adapted a psychometric approach based on the principle that expert situation assessment engages cue-based associations from memory. Using consortium norming, we acquired performance data from 320 network control operators for five network control-related tasks that comprised the electricity network service provider edition of the EXPERT Intensive Skills Evaluation (EXPERTise 2.0) software. Operators were distributed across 11 Distributed Network Service Providers (DNSP), with data collected over three phases. Data were examined across the three phases of data collection and suggest that DNSPs can monitor the situation assessment of network controllers at an individual and at an organisational level, affording the opportunity to identify changes in performance and implement remedial strategies as appropriate.

scholarly journals Analisis Kepuasan Pelanggan dengan Menggunakan SERVQUAL: Studi Kasus Layanan IndiHome PT. Telekomunikasi Indonesia, Tbk, Regional 1 Sumatera

2017 ◽  
Vol 1 (2) ◽  
pp. 61 ◽  
Author(s):  
M. Mujiya Ulkhaq ◽  
Monalisa Putri Br. Barus
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Service Provider ◽  
Service Providers ◽  
Network Service ◽  
High Expectations ◽  
Network Service Provider ◽  
State Owned Enterprise ◽  
Preliminary Study

As competition increases, delivering better service becomes more important; it is not with the expception of PT. Telekomunikasi Indonesia, Tbk (PT TELKOM), which is the only state-owned enterprise as well as the largest telecommunication and network service provider in Indonesia. This is because service quality is considered as an important aspect for the success of the service provider. This study aims to assess the service quality of PT. TELKOM for IndiHome products. A preliminary study showed that there are many customers complaining about IndiHome's service quality. In addition, the tight competition and the emergence of several similar service providers as well as attractive promotion will inevitably attract customers not to be loyal if PT. TELKOM does not immediately improve the quality of the service. This research was conducted not only to assess the service quality of IndiHome (using SERVQUAL), but also to give some recommendations to PT. TELKOM especially Regional 1 Sumatra in order to attain customer satisfaction. There were 153 respondents who participated in this study. The results show that on average, customers are not satisfied (the gap value is −1.539). This negative value means that the customers have high expectations of the services that should be delivered by PT. TELKOM, but in reality the performance of the service is not as high as their expectations. Therefore, some recommendations are given to improve the performance of IndiHome’s service quality so that the customers are satisfied.

scholarly journals Service Quality and Consumer Choice of Their Preferred Telecommunications Service Provider in Ghana

2019 ◽  
Vol 4 (6) ◽  
Author(s):  
Afako Jephthah Kwame ◽  
Afako Jeremiah Kwaku ◽  
Tian Hongyun
Keyword(s):  
Service Quality ◽  
Service Provider ◽  
Service Providers ◽  
Mobile Network ◽  
Research Approach ◽  
Customer Choice ◽  
Network Service ◽  
Network Service Provider ◽  
Quality Dimensions ◽  
Service Quality Dimensions

This study examines the effect of service quality on customer choice. Specifically, it investigated the relationship between service quality dimensions and customer choice, examining the effect of service quality dimensions on customer choice and the service quality dimension most preferred by customers. The quantitative research approach was used with a sample of 250 respondents using purposive and convenient sampling technique. Questionnaires were used to collect the data and analyzed using SPSS version 21. With regards to the correlation variables, it showed a strong positive relationship between service quality dimensions and customer choice of a mobile network service provider and the regression variables showed a significant effect between service quality and customer choice indicating that service quality is very important and influence customers’ choice in choosing a mobile network service provider. It was recommended that Mobile network service providers should continue to improve on the service quality dimensions (empathy, responsiveness, reliability assurance, and tangibility). Since customers look out for these dimensions when choosing a mobile network service provider.

scholarly journals Customer satisfaction/delight and behavioural intentions of cell phone network customers – an emerging market perspective

2018 ◽  
Vol 30 (4) ◽  
pp. 427-445 ◽  
Author(s):  
Mornay Roberts-Lombard ◽  
Daniël Johannes Petzer
Keyword(s):  
Customer Satisfaction ◽  
Service Delivery ◽  
Cell Phone ◽  
Service Providers ◽  
Emerging Market ◽  
Network Service ◽  
Content Type ◽  
Network Service Provider ◽  
Customer Delight ◽  
Practical Implications

PurposeThis study aims to investigate the extent to which the satisfaction/delight experienced by customers of cell phone network service providers is influenced by their perceptions of the networks’ employee service delivery skills and the value that the customers derive from the networks’ offerings. In turn, the influence of the extent of their satisfaction/delight on future behavioural intention (BI) is determined.Design/methodology/approachA descripto-explanatory research design is followed and data are collected from satisfied/delighted cell phone network service provider customers using self-administered questionnaires. A total of 593 responses were suitable for analysis. An exploratory factor analysis is used to uncover the interrelationships between the items measuring the study’s constructs. Furthermore, the measurement and structural models are assessed.FindingsPerceived employee service delivery skills (PESDS) and value significantly and positively influence customer satisfaction/delight experiences, whereas customer satisfaction/delight experiences significantly and positively influence their BIs.Research limitations/implicationsThe model tested confirms the hypothesised relationships between PESDS, perceived value, customer satisfaction/delight experiences and BIs of cell phone network customers. Customer satisfaction/delight experiences are linked to their two antecedents (PESDS and value) and their outcome, BI.Practical implicationsThe findings assist cell phone network service providers in understanding how PESDS and value can foster customer delight, ultimately leading to positive BIs from customers.Originality/valueThis study focuses only on satisfied customers and determines the interrelationships of the extent to which they encounter customer satisfaction/delight experiences and related constructs. Few research studies, however, have examined how customer satisfaction/delight experiences relate to its antecedents and outcome.

Prioritizing the influencing factors of utaut-2 model toward mobile network service providers

2021 ◽  
pp. 178359172110553
Author(s):  
Ishani Patharia ◽  
Anjana Pandey ◽  
Sanjay Gupta
Keyword(s):  
Technology Acceptance ◽  
Communication Networks ◽  
Service Providers ◽  
User Behavior ◽  
Mobile Network ◽  
Study Data ◽  
Jel Classification ◽  
Network Service ◽  
Factors Affecting ◽  
Use Of Technology

Technological developments have a major impact on user behavior. The rapidly evolving communication system and technology have provided numerous choices for people. The ever-shifting changes in the generation of communication networks have posed challenges for mobile network service providers to attract and retain customers. This study aims to prioritize the determinants of the adoption of mobile network service providers using the unified theory of acceptance and use of technology (UTAUT-2). In this study, data were collected from 660 mobile phone users in Haryana, India. A fuzzy analytical hierarchy process (F-AHP) was applied to arrange the priority or rank the factors based on the significance of the factors in explaining the adoption of mobile network service providers. Results of the study reveal that efforts expectancy is the highest-ranked and prioritized factor for the adoption of mobile network service providers followed by performance expectancy and facilitating conditions. However, social influence emerged as the least important factor. The present study provides theoretical implications for future researchers by synthesizing and prioritizing the important factors affecting technology acceptance. The practical implications offer a clearer insight to marketers for developing focused pragmatic strategies to retain customer loyalty. The study has considered only UTAUT-2 model constructs and used the F-AHP technique. Other factors may be considered in future studies. Other priority analysis techniques can also be used such as ISM and MICMAC analysis for further study. The research has been conducted in Haryana, India, and therefore, it needs to be tested in other areas/countries for generalizability. JEL Classification: O1, O2, O4

The Interplay of Agents in Improvising Telecommunication Infrastructures' Services to Rural Community of South Africa

2015 ◽  
pp. 208-225
Author(s):  
Sharol Mkhomazi
Keyword(s):  
South Africa ◽  
Rural Communities ◽  
South African ◽  
Service Provider ◽  
Rural Areas ◽  
Service Providers ◽  
Telecommunication Network ◽  
Structuration Theory ◽  
Telecommunication Service ◽  
Network Service Provider

The deployment of telecommunication infrastructures is a challenge in many parts of South Africa particularly in the rural areas. The challenge has impact of communities' members as they do not have network coverage for Internet in some areas. The challenge gets worse with individual telecommunication service provider. Hence there is technological proposal for sharing of infrastructure by the service providers. However, the sharing of infrastructure is not as easy as notion by many individuals and groups institutions included. The article presents findings from a study on how a South African telecommunication network service provider could deploy shared infrastructures in the country's rural communities. The sharing of infrastructure is described by the structure and actions of agents within the infrastructure sharing process. Structuration theory was employed as a lens in the data analysis. The key findings include insufficient distribution of infrastructure, ownership responsibility, competitiveness, infrastructure deployment cost, and signification of regulation.

Distributed and Adaptive Service Discovery Using Preference

2010 ◽  
pp. 396-424
Author(s):  
Ryota Egashira ◽  
Akihiro Enomoto ◽  
Tatsuya Suda
Keyword(s):  
Service Discovery ◽  
Service Providers ◽  
End Users ◽  
Research Community ◽  
End User ◽  
Network Service ◽  
Preference Information ◽  
Extensive Simulation ◽  
Service Oriented Computing ◽  
Service Oriented

In Service-Oriented Computing, service providers publish their services by deploying service components which implement those services into a network. Since such services are distributed around the network, Service-Oriented Computing requires the functionality to discover the services that meet certain criteria specified by an end user. In order to overcome the scalability issue that the current centralized discovery mechanism inherently has, distributed discovery mechanisms that the P2P research community has developed may be promising alternatives. This chapter outlines existing distributed mechanisms and proposes a novel discovery mechanism that utilizes end users’ preferences. The proposed mechanism allows end users to return their feedback that describes the degree of the preference for discovered services. The returned preference information is stored at nodes and utilized to decide where to forward subsequent queries. The extensive simulation demonstrates that the proposed mechanism meets key requirements such as selectivity, efficiency and adaptability.

scholarly journals How to regulate bitcoin? Decentralized regulation for a decentralized cryptocurrency

2019 ◽  
Vol 27 (3) ◽  
pp. 266-291 ◽  
Author(s):  
Hossein Nabilou
Keyword(s):  
Distributed System ◽  
Financial Market ◽  
Financial Regulation ◽  
Service Providers ◽  
Use Cases ◽  
Policy Recommendation ◽  
Distributed Network ◽  
Market Participants ◽  
Regulatory Architecture ◽  
Regulatory Strategy

Abstract Bitcoin is a distributed system. The dilemma it poses to the legal systems is that it is hardly possible to regulate a distributed network in a centralized fashion, as decentralized cryptocurrencies are antithetical to the existing centralized structure of monetary and financial regulation. This article proposes a more nuanced policy recommendation for regulatory intervention in the cryptocurrency ecosystem, which relies on a decentralized regulatory architecture built upon the existing regulatory infrastructure and makes use of the existing and emerging middlemen. It argues that instead of regulating the technology or the cryptocurrencies at the code or protocol layer, the regulation should target their use-cases. Such a regulatory strategy can be implemented through directing the edicts of regulation towards the middlemen and can be enforced by the existing financial market participants and traditional gatekeepers such as banks, payment service providers and exchanges, as well as large and centralized node operators and miners.

Network Service Availability and Performance

2002 ◽  
pp. 15-30
Author(s):  
Mike Fisk
Keyword(s):  
Service Providers ◽  
Background Information ◽  
The Internet ◽  
Business And Society ◽  
Network Service ◽  
Internet Users ◽  
Key Factor ◽  
And Performance ◽  
Term Performance ◽  
Network Administrators

As computer networks, specifically the Internet, become more and more integral to business and society, the performance and availability of services on the Internet become more critical. It is now a common need to provide a reliable network service to millions of Internet users and customers. The performance of these services is commonly a key factor in their success. Web portals and popular sites build relationships with customers based in part on their speed and availability. Even services internal to an enterprise frequently have serious consequences if there is a loss of availability. This chapter discusses how advanced, multilayer switches can be used to increase the performance of network services. For this discussion, the term “performance” refers to availability, latency, and throughput, since all of these factors affect a user’s impression of a site’s performance. This chapter is intended for network service providers who must scale their services, network administrators who need to apply policies to their networks, and developers of switches who need to understand what the utility and requirements for these switches are. It is assumed that the reader has a working familiarity with networking principles, but substantial background information is also provided.

scholarly journals A Responsible Internet to Increase Trust in the Digital World

2020 ◽  
Vol 28 (4) ◽  
pp. 882-922
Author(s):  
Cristian Hesselman ◽  
Paola Grosso ◽  
Ralph Holz ◽  
Fernando Kuipers ◽  
Janet Hui Xue ◽  
...  
Keyword(s):  
Large Scale ◽  
Service Providers ◽  
Network Control ◽  
Power Grids ◽  
The Internet ◽  
The Novel ◽  
Policy Makers ◽  
Digital World ◽  
Research Areas ◽  
Data Flows

Abstract Policy makers in regions such as Europe are increasingly concerned about the trustworthiness and sovereignty of the foundations of their digital economy, because it often depends on systems operated or manufactured elsewhere. To help curb this problem, we propose the novel notion of a responsible Internet, which provides higher degrees of trust and sovereignty for critical service providers (e.g., power grids) and all kinds of other users by improving the transparency, accountability, and controllability of the Internet at the network-level. A responsible Internet accomplishes this through two new distributed and decentralized systems. The first is the Network Inspection Plane (NIP), which enables users to request measurement-based descriptions of the chains of network operators (e.g., ISPs and DNS and cloud providers) that handle their data flows or could potentially handle them, including the relationships between them and the properties of these operators. The second is the Network Control Plane (NCP), which allows users to specify how they expect the Internet infrastructure to handle their data (e.g., in terms of the security attributes that they expect chains of network operators to have) based on the insights they gained from the NIP. We discuss research directions and starting points to realize a responsible Internet by combining three currently largely disjoint research areas: large-scale measurements (for the NIP), open source-based programmable networks (for the NCP), and policy making (POL) based on the NIP and driving the NCP. We believe that a responsible Internet is the next stage in the evolution of the Internet and that the concept is useful for clean slate Internet systems as well.

Sign in / Sign up

Export Citation Format

Share Document