scholarly journals The Future of Frontline Research

2016 ◽  
Vol 20 (1) ◽  
pp. 91-99 ◽  
Author(s):  
Anat Rafaeli ◽  
Daniel Altman ◽  
Dwayne D. Gremler ◽  
Ming-Hui Huang ◽  
Dhruv Grewal ◽  
...  
Keyword(s):  
Relationship Building ◽  
Customer Relationship ◽  
Service Research ◽  
Personal Interest ◽  
Special Issue ◽  
The Future

This article contains a set of six invited commentaries written by leading scholars, expressing varied perspectives on the future of frontline research and on the frontline domain itself. The article accompanies the Journal of Service Research special issue on organizational frontlines. In their commentaries, the authors share insightful views on areas of personal interest ranging from employee emotion and customer relationship building to the effect of technology and its implementation at the organizational frontline. Included within each commentary are managerial insights and suggestions for needed research in the highlighted area.

Relationship Ending in the Concept of Customer Relationship Management

2015 ◽  
Vol 10 (2) ◽  
pp. 103-113
Author(s):  
Ewa Hajduk-Kasprowicz ◽  
Lech Nieżurawski
Keyword(s):  
Customer Relationship Management ◽  
Relationship Management ◽  
Professional Services ◽  
Customer Relationship ◽  
Modern Literature ◽  
Relationship Dissolution ◽  
Business Relationships ◽  
Efficient Management ◽  
The Future ◽  
The Relationship

The paper discusses the problems of fading and ending of business relationships in the sphere of professional services i.e. the phase of a relationship dissolution resulting from a client's or a firm's decision to end it. This phase includes, among others, determining the causes of the relationship dissolution and drawing conclusions for the future in order to prevent losing the most lucrative clients. Both in theory and in practice, relationship ending is perceived as something stretched in time i.e. consisting of numerous stages and influenced by numerous factors and events.The aim of the present paper is an analysis of the modern literature on the causes and mechanisms of business relationships termination in the sphere of professional services as well as indicating some possibilities of a more effective and efficient management of these relations. 

scholarly journals The Effects of External and Internal Factors on Competitive Advantage—Moderation of Market Dynamism and Mediation of Customer Relationship Building

2021 ◽  
Vol 13 (7) ◽  
pp. 4066
Author(s):  
Romina Cheraghalizadeh ◽  
Hossein Olya ◽  
Mustafa Tumer
Keyword(s):  
Competitive Advantage ◽  
Dynamic Capabilities ◽  
Capabilities Approach ◽  
Relationship Building ◽  
Customer Relationship ◽  
Mediation Effect ◽  
Organizational Capabilities ◽  
Validity And Reliability ◽  
Internal And External Factors ◽  
The Relationship

Using a resource-based view and dynamic capabilities approach, this study investigates both the internal and external factors influencing competitive advantage in the hotel industry. For this purpose, we examine how organizational capabilities may lead to customer relationship building and in turn to competitive advantage. We further test the moderation role of market dynamism on the relationship between organizational capabilities and customer relationship building, and also investigate the mediation effect of customer relationship building on the association between organizational capabilities and competitive advantage. A questionnaire-based study was conducted among hotel employees in Northern Cyprus to test the conceptual model. A set of approaches was applied to detect common method bias and test the validity and reliability of the questionnaire. Correlation and regression analyses were conducted to evaluate the relationships between the variables, and bootstrapping analysis was applied to assess the mediation and moderation effects. The results revealed that organizational capabilities enhance customer relationship building and competitive advantage. Market dynamism as an external factor moderates the relationship between organizational capabilities and customer relationship building. There is also an indirect association between organizational capabilities and competitive advantage through the mediation of customer relationship building. The theoretical and practical implications of the findings are discussed.

From the Guest Editors: Canadian Perspectives on and Applications of Applied Sociology

2021 ◽  
pp. 193672442110021
Author(s):  
Emily Milne ◽  
Sara J. Cumming
Keyword(s):  
Higher Education ◽  
Teaching Practice ◽  
Education Sector ◽  
Public Confidence ◽  
Applied Sociology ◽  
Application Research ◽  
Special Issue ◽  
The Future ◽  
Sociological Approaches

Public confidence and trust in higher education has declined (Johnson and Peifer 2017) and the future of the higher education sector has been questioned (AGB 2020). More specifically, the discipline of sociology is considered to be in “crisis” and applied sociological approaches are offered as a solution (Graizbord 2019; Weinstein 1997). The purpose of this introduction article as well as the broader special issue is to explore the nature and state of applied sociology in Canada. With a collection of seven articles authored by Canadian sociologists on topics including application research, reflections on process, and teaching practice, this special issue provides a platform to discuss and showcase the distinct nature and contributions of applied sociology in Canada as well as highlight the work of Canadian applied sociologists.

Understanding the Relationship Between Customer Satisfaction, Customer Engagement and Repeat Purchase Behaviour

2021 ◽  
pp. 097226292199259
Author(s):  
Devika Rani Sharma ◽  
Balgopal Singh
Keyword(s):  
Customer Satisfaction ◽  
Relationship Building ◽  
Customer Relationship ◽  
Mediation Effect ◽  
Customer Engagement ◽  
Mediating Role ◽  
Repeat Purchase ◽  
Building Activities ◽  
The Relationship

Emergence of technology has not only boosted the growth of customer engagement but has also paved way for customers to become active co-creators with the firms. Customer engagement activities are taking over the customer relationship building activities in the present scenario. Customers’ experience with a particular brand has its impact on satisfaction levels and their repurchasing intention in future as well. According to Rosetta Consulting report an engaged customer is likely to buy 90% more frequently and may spend 300% more than other customers. Hence, the present has tried to understand the mediating role of satisfaction on customer engagement in retaining the customers or persuading the customers to repurchase. The results show that there exists a significant mediation effect of customer satisfaction in influencing their repeat purchase behaviour.

Editorial for the special issue on catalysis of the future

2020 ◽  
Vol 495 ◽  
pp. 111160
Author(s):  
Cesar Jimenez-Sanchidrian ◽  
Felipa M. Bautista
Keyword(s):  
Special Issue ◽  
The Future

scholarly journals Foreword to the Special Issue on Paving the Way for the Future of Urban Remote Sensing

2020 ◽  
Vol 13 ◽  
pp. 6533-6536
Author(s):  
Sebastien Lefevre ◽  
Thomas Corpetti ◽  
Monika Kuffer ◽  
Hannes Taubenbock ◽  
Clement Mallet
Keyword(s):  
Remote Sensing ◽  
Special Issue ◽  
Urban Remote Sensing ◽  
The Future ◽  
The Way

Envisioning Entrepreneurship’s Future: Introducing Me-Search and Research Agendas

2021 ◽  
pp. 104225872110268
Author(s):  
Dean A. Shepherd ◽  
Johan Wiklund ◽  
Dimo Dimov
Keyword(s):  
Research Agenda ◽  
Practical Problem ◽  
Special Issue ◽  
Entrepreneurship Research ◽  
Research Opportunities ◽  
The Future ◽  
Research Agendas ◽  
The Many

The future of the field of entrepreneurship is bright primarily because of the many research opportunities to make a difference. However, as scholars how can we find these opportunities and choose the ones most likely to contribute to the literature? This essay introduces me-search and a special issue of research-agenda papers from leading scholars as tools for blazing new trails in entrepreneurship research. Me-search and the agenda papers point to the importance of solving a practical problem; problematizing, contextualizing, and abstracting entrepreneurship research; and using empirical theorizing to explore entrepreneurial phenomena.

scholarly journals Transformative service research: An agenda for the future

2013 ◽  
Vol 66 (8) ◽  
pp. 1203-1210 ◽  
Author(s):  
Laurel Anderson ◽  
Amy L. Ostrom ◽  
Canan Corus ◽  
Raymond P. Fisk ◽  
Andrew S. Gallan ◽  
...  
Keyword(s):  
Service Research ◽  
The Future
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