Public Safety Communication User Needs: Voices of First Responders

2018 ◽  
Vol 62 (1) ◽  
pp. 92-96 ◽  
Author(s):  
Shaneé Dawkins ◽  
Kristen Greene ◽  
Michelle Steves ◽  
Mary Theofanos ◽  
Yee-Yin Choong ◽  
...  
Keyword(s):  
Human Factors ◽  
User Interfaces ◽  
Public Safety ◽  
First Responders ◽  
Communications Technology ◽  
User Centered Design ◽  
Structured Interviews ◽  
Safety Communication ◽  
The Public ◽  
Communication Needs

The public safety community is transitioning from land mobile radios to a communications technology ecosystem including a variety of broadband data sharing platforms. Successful deployment and adoption of new communications technology relies on efficient and effective user interfaces based on understanding first responder needs, requirements, and contexts of use; human factors research is needed to examine these factors. As such, this paper presents initial qualitative research results via semi-structured interviews with 133 first responders across the U.S. While there are similarities across disciplines, results show there is no easy “one size fits all” communications technology solution. To facilitate trust in new communications technology, solutions must be dependable, easy to use for first responders, and meet their communication needs through the application of user-centered design principles. During this shift in public safety communications technology, the time is now to leverage existing human factors expertise to influence emerging technology for public safety.

Protecting the Mental Health of First Responders: Legal and Ethical Considerations

2011 ◽  
Vol 39 (S1) ◽  
pp. 56-59 ◽  
Author(s):  
Lainie Rutkow ◽  
Lance Gable ◽  
Jonathan M. Links
Keyword(s):  
Mental Health ◽  
Emergency Preparedness ◽  
Public Safety ◽  
Human Services ◽  
Critical Role ◽  
First Responders ◽  
Ethical Considerations ◽  
The Public

The public safety, human services, health, and relief workers who comprise the first wave of a response to natural or man-made disasters play a critical role in emergency preparedness. These first responders provide care and services in the immediate aftermath of emergencies and may remain in affected communities for weeks or months. They often work long hours under stressful conditions, witnessing the human harms, physical destruction, and psychological devastation that can accompany disasters.

scholarly journals Voices of first responders - examining public safety communication from the rural perspective:

2019 ◽  
Author(s):  
Kristen K Greene ◽  
Shane� Dawkins ◽  
Mary F Theofanos ◽  
Michelle Steves ◽  
Susanne Furman ◽  
...  
Keyword(s):  
Public Safety ◽  
First Responders ◽  
Safety Communication

scholarly journals Voices of first responders - examining public safety communication problems and requested functionality:

2019 ◽  
Author(s):  
Shanee Dawkins ◽  
Yee-Yin Choong ◽  
Mary F Theofanos ◽  
Kristen K Greene ◽  
Susanne Furman ◽  
...  
Keyword(s):  
Public Safety ◽  
First Responders ◽  
Safety Communication ◽  
Communication Problems

The positive perception of reduced gang violence through a public safety initiative

2018 ◽  
Vol 92 (2) ◽  
pp. 167-188
Author(s):  
Shaveta Gahunia ◽  
Keiron McConnell ◽  
Andy Bain
Keyword(s):  
British Columbia ◽  
Public Safety ◽  
Gang Violence ◽  
Positive Perception ◽  
Structured Interviews ◽  
The Public ◽  
Perceived Success ◽  
Key Stakeholders ◽  
Open Dialogue ◽  
Safety Initiative

Gang violence poses a significant concern for the police and the public. In response, in 2008 policing agencies in British Columbia introduced Restaurant Watch, a targeted strategy aiming to deter unwanted gang-involved patrons from attending participating restaurants. In response to a lack of research, the present study examines the perceived success of the programme, through semi-structured interviews with key stakeholders participating in the programme. The findings suggest the programme has value based on three important themes: (1) impact on public safety; (2) importance of partnership and open dialogue; and (3) ability to deter inadmissible patrons from participating establishments.

scholarly journals Voices of first responders - identifying public safety communication problems: findings from user-centered interviews, phase 1, volume 1

2018 ◽  
Author(s):  
Yee-Yin Choong ◽  
Shanee Dawkins ◽  
Susanne Furman ◽  
Kristen K Greene ◽  
Sandra Spickard Prettyman ◽  
...  
Keyword(s):  
Public Safety ◽  
Phase 1 ◽  
First Responders ◽  
Safety Communication ◽  
Communication Problems ◽  
User Centered

scholarly journals Voices of first responders--nationwide public safety communication survey findings:

2020 ◽  
Author(s):  
Shanee Dawkins ◽  
Kristen K Greene ◽  
Sandra Spickard Prettyman
Keyword(s):  
Public Safety ◽  
First Responders ◽  
Safety Communication

An Integrated Methodology for User Interface Design: Human Factors in Use Case Driven Development Process

2002 ◽  
Vol 46 (5) ◽  
pp. 675-679
Author(s):  
Qian Li
Keyword(s):  
Human Factors ◽  
User Interfaces ◽  
Interface Design ◽  
Development Process ◽  
User Requirements ◽  
Use Case ◽  
User Centered Design ◽  
Object Oriented Technology ◽  
Integrated Methodology ◽  
Functional Teams

Human factors has provided many applicable theories and techniques to analyze user requirements, design user interfaces, and conduct evaluation of usability in software development. However, it is common that contributions made by human factors practitioners are not incorporated in this development process, which impairs the ability of human factors practitioners to have significant impact in cross-functional teams. This paper reviews the possible reasons that human factors efforts are frequently ignored in software design and development and proposes a conceptual framework for the integration of the methods and tools from both the user-centered design approach and the use case driven process to take advantages of the merit and recent progress in both human factors and object-oriented technology.

scholarly journals Voices of first responders-examining public safety communication from the perspective of 9-1-1 call takers and dispatchers:

2020 ◽  
Author(s):  
Michelle Steves ◽  
Mary F Theofanos ◽  
Yee-Yin Choong ◽  
Shanee Dawkins ◽  
Susanne Furman ◽  
...  
Keyword(s):  
Public Safety ◽  
First Responders ◽  
Safety Communication
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