Factoring Cloud Service Quality Risks

2017 ◽  
pp. 241-248
Keyword(s):  
Service Quality ◽  
Cloud Service

Relative QoS: A New Concept for Cloud Service Quality

2015 ◽  
Author(s):  
Gustavo Alves ◽  
Caio Silva ◽  
Everton Cavalcante ◽  
Thais Batista ◽  
Frederico Lopes
Keyword(s):  
Service Quality ◽  
Cloud Service

scholarly journals Optimal Overbooking Policy for Cloud Service Providers: Profit and Service Quality

IEEE Access ◽  
2019 ◽  
Vol 7 ◽  
pp. 96132-96147
Author(s):  
Mengdi Yao ◽  
Donglin Chen ◽  
Jennifer Shang
Keyword(s):  
Service Quality ◽  
Service Providers ◽  
Cloud Service ◽  
Cloud Service Providers

Modelling the Dynamics of Trust Across a Cloud Brokerage Environment

Web Services ◽  
2019 ◽  
pp. 2017-2040
Author(s):  
Noel Carroll
Keyword(s):  
Cloud Computing ◽  
Service Quality ◽  
Cloud Service ◽  
Trust Model ◽  
Business Value ◽  
Cloud Services ◽  
Service Value ◽  
Service Ecosystem ◽  
Cloud Brokerage ◽  
Additional Service

The globalised nature of cloud computing presents us with new challenges towards the development of effective business relationships across a dynamic service ecosystem. While availing of additional service capabilities, organisations are tasked with managing unfamiliar relationships with unfamiliar cloud service providers to generate increased business value. This calls for more attention towards the concept of trust within a cloud service environment. Cloud computing presents new economic and flexible business and technological models which supports the co-creation nature of service quality and ultimately business value. This research examined various methods to assess service quality and service capability assessment. During the course of this work, the author has identified the need to revisit the concept of ‘trust' within a cloud computing context and prescribe a method to model its complexity. The objective of this paper is to argue that, while cloud computing allows organisations to avail of increased service capabilities; it challenges the concept of trust. To support this argument the author presents the Cloud Services Trust Model to explain the dynamics of trust. In doing so, it introduces a notion of a distributed relational structure in service value co-creation. The paper also draws on theoretical developments to highlight the fundamental changes in the nature of service provision and how they impact on the assessment of service value and service quality. The author supports the need for greater transparency in the move towards greater accountability in the cloud ecosystem. The paper applies social network analysis (SNA) to model the trust relationships of a cloud brokerage environment.

scholarly journals Tourism guide cloud service quality: What actually delights customers?

SpringerPlus ◽  
2016 ◽  
Vol 5 (1) ◽  
Author(s):  
Shu-Ping Lin ◽  
Chen-Lung Yang ◽  
Han-Chung Pi ◽  
Thao-Minh Ho
Keyword(s):  
Service Quality ◽  
Cloud Service

Performance and Cost Aware Application Placement in Cloud

2014 ◽  
Vol 631-632 ◽  
pp. 204-209
Author(s):  
Meng Xu ◽  
Qing Zhong Li ◽  
Li Zhen Cui
Keyword(s):  
Service Quality ◽  
Service Providers ◽  
Cloud Service ◽  
Internet Technology ◽  
Service Delivery Model ◽  
Multi Objective Optimization ◽  
Service Cost ◽  
Performance Requirements ◽  
Application Deployment

With the development of Internet technology, cloud computing has been widely applied to various industries as a new service delivery model in recent years. The cloud service providers must provide services for many customs at the same time. So a large number of different applications must be deployed and the application deployment problem becomes more and more important. How to deploy the application according to their different performance requirements has an important effect on improving the quality of service, enhancing user experience and reducing the service cost. However, for service providers, improving service quality and reducing service cost are contradictory. In this paper, the application deployment problem is modeled as the application deployment graph. Then by using the Pareto optimal thought, a multi-objective optimization algorithm is proposed. It makes that the service providers use less cost to provide the better service quality for users.

Exploring Relationship Quality of User's Cloud Service

2019 ◽  
Vol 31 (3) ◽  
pp. 17-36
Author(s):  
Tung-Hsiang Chou
Keyword(s):  
Service Quality ◽  
Relationship Quality ◽  
User Satisfaction ◽  
Online Survey ◽  
Service Providers ◽  
Cloud Service ◽  
Service Needs ◽  
Continuance Intention ◽  
Theoretical Understanding

The purpose of this article is to develop a research model examining the effects on relationship quality of a cloud service and to investigate the continuance intention of SaaS CRM (Software as a Service Customer Relationship Management) based on SaaS cloud service quality of service (SaaS-Qual) model. As basis theories, the study adopted service quality of SaaS and a post-acceptance model of IS continuance. The study also adds a relationship of quality as a moderate variance to validate the feasibility of cloud service. An online survey and a paper-questionnaire were used to collect data, and most respondents were experienced with using SaaS service for CRM for at least one year. The research causal model was validated by using SEM, and all eight study hypotheses were supported. These results indicate that relationship quality played an important role in influencing users' satisfaction and trust of SaaS's CRM service. High SaaS service quality could also increase users' intention to use cloud service continuously. SaaS CRM service providers should focus on enhancing relationship quality through motivational cloud service needs and SaaS CRM service features to increase user satisfaction and enhance levels of trust to promote continued use of SaaS service on the internet. This study contributes to a theoretical understanding of how relationship quality and cloud service can affect continuance intention.

scholarly journals A Framework and Improvements of the Korea Cloud Services Certification System

2015 ◽  
Vol 2015 ◽  
pp. 1-12
Author(s):  
Hangoo Jeon ◽  
Kwang-Kyu Seo
Keyword(s):  
Service Quality ◽  
Economies Of Scale ◽  
Business Models ◽  
Service Providers ◽  
Cloud Service ◽  
Cloud Services ◽  
Certification System ◽  
Cloud Computing Service ◽  
And Performance ◽  
Ict Industry

Cloud computing service is an evolving paradigm that affects a large part of the ICT industry and provides new opportunities for ICT service providers such as the deployment of new business models and the realization of economies of scale by increasing efficiency of resource utilization. However, despite benefits of cloud services, there are some obstacles to adopt such as lack of assessing and comparing the service quality of cloud services regarding availability, security, and reliability. In order to adopt the successful cloud service and activate it, it is necessary to establish the cloud service certification system to ensure service quality and performance of cloud services. This paper proposes a framework and improvements of the Korea certification system of cloud service. In order to develop it, the critical issues related to service quality, performance, and certification of cloud service are identified and the systematic framework for the certification system of cloud services and service provider domains are developed. Improvements of the developed Korea certification system of cloud services are also proposed.

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