Record Management in the Cloud: Service Quality and Service Level Agreement

2019 ◽  
pp. 351-360
Author(s):  
Youngkon Lee ◽  
Ukhyun Lee
Keyword(s):  
Service Quality ◽  
Service Level Agreement ◽  
Cloud Service ◽  
Service Level ◽  
Record Management

Broker-based optimization of SLA negotiations in cloud computing

2021 ◽  
Vol 17 (2) ◽  
pp. 179-195
Author(s):  
Priyanka Bharti ◽  
Rajeev Ranjan ◽  
Bhanu Prasad
Keyword(s):  
Cloud Computing ◽  
Service Providers ◽  
Service Level Agreement ◽  
Cloud Service ◽  
Service Level ◽  
Cloud Environment ◽  
Negotiation Strategies ◽  
Sla Negotiation ◽  
Conflicting Interests ◽  
The Impact

Cloud computing provisions and allocates resources, in advance or real-time, to dynamic applications planned for execution. This is a challenging task as the Cloud-Service-Providers (CSPs) may not have sufficient resources at all times to satisfy the resource requests of the Cloud-Service-Users (CSUs). Further, the CSPs and CSUs have conflicting interests and may have different utilities. Service-Level-Agreement (SLA) negotiations among CSPs and CSUs can address these limitations. User Agents (UAs) negotiate for resources on behalf of the CSUs and help reduce the overall costs for the CSUs and enhance the resource utilization for the CSPs. This research proposes a broker-based mediation framework to optimize the SLA negotiation strategies between UAs and CSPs in Cloud environment. The impact of the proposed framework on utility, negotiation time, and request satisfaction are evaluated. The empirical results show that these strategies favor cooperative negotiation and achieve significantly higher utilities, higher satisfaction, and faster negotiation speed for all the entities involved in the negotiation.

The Effect of Sound Relationships on SLA's

2011 ◽  
pp. 1255-1259
Author(s):  
A.C. Leonard
Keyword(s):  
Service Quality ◽  
Service Provider ◽  
User Satisfaction ◽  
Service Level Agreement ◽  
Service Level ◽  
End Users ◽  
End User ◽  
It Service ◽  
Common Understanding ◽  
Required Quality

End users have expectations regarding services and support, and the quality thereof, provided by the supplier. They compare their expectations to the received service to assess the service quality (Coye, 2004). In order to ensure that the service supplied by the service provider meets the expectations of end users, a successful service level agreement (SLA) is required. Quality SLA’s clearly define, amongst many other elements, the commitments and responsibilities of the IT service provider and end users within the service delivery processes (Larson, 1998). One method of measuring the success of SLA’s is by using service metrics with regard to the availability, reliability, serviceability, response, and user satisfaction of the SLA (Larson, 1998). Therefore, the success of the SLA depends on a clear, common understanding of the services and service quality between the service provider and end users. Furthermore commitment, trust, and cooperation between all parties is necessary to achieve success with SLA’s (Hiles, 1994). However, in this paper it is argued that all these soft issues can only form a basis when sound relationships are established and maintained between the IT service provider and end users (Leonard, 2002). This paper aims to determine how the establishment of a sound IT-end user relationship can add value to the SLA for both the IT service provider and the end users, and increase the success of SLA’s.

Agent-based cloud service negotiation architecture using similarity grouping approach

2019 ◽  
Vol 18 (01) ◽  
pp. 1941015 ◽  
Author(s):  
Rajkumar Rajavel ◽  
Sathish Kumar Ravichandran ◽  
G. R. Kanagachidambaresan
Keyword(s):  
Success Rate ◽  
Service Level Agreement ◽  
Cloud Service ◽  
Service Level ◽  
High Dimensionality ◽  
High Dimensional ◽  
Communication Overhead ◽  
Two Dimensional ◽  
Agent Based ◽  
Fuzzy Similarity

Challenges and issues in the field of cloud service negotiation framework optimization have been an active area of research. During service level agreement, the probability of negotiation conflict between the service consumers and providers is high. This may arise due to aggressive behavior, selfish misperception, vague preferences and uncertain goals of the negotiating participants. One of the key challenges identified in negotiation framework is optimizing the negotiation conflict among the negotiators. In order to minimize such conflicts, existing frameworks group the negotiation pairs that contain similar and non-aggressive behavioral patterns by exploiting the distance, binary, context dependent and fuzzy similarity approaches. These approaches get better success rate only if the dimensionality of negotiator attributes is low. As emerging real-time cloud service negotiation applications are characterized by negotiation attributes of high dimensionality, the existing approaches are inappropriate for these applications. In addition, the existing approaches group the negotiation pairs using distances based measure in two-dimensional negotiation attribute, whose value will vary for high-dimensional attributes. In this work, an Angle-based Similarity Grouping (ASG) approach is proposed that appropriately groups the highly cooperative negotiation pairs and thereby increases the success rate and decreases communication overhead.

SLA (Service Level Agreement) Driven Orchestration Based New Methodology for Cloud Computing Services

2013 ◽  
Vol 660 ◽  
pp. 196-201 ◽  
Author(s):  
Muhammad Irfan ◽  
Zhu Hong ◽  
Nueraimaiti Aimaier ◽  
Zhu Guo Li
Keyword(s):  
Cloud Computing ◽  
Computer Science ◽  
Service Providers ◽  
Service Level Agreement ◽  
Cloud Service ◽  
Service Level ◽  
Cloud Services ◽  
Computing Services ◽  
Cloud Service Providers ◽  
Cloud Computing Services

Cloud Computing is not a revolution; it’s an evolution of computer science and technology emerging by leaps and bounds, in order to merge all computer science tools and technologies. Cloud Computing technology is hottest to do research and explore new horizons of next generations of Computer Science. There are number of cloud services providers (Amazon EC2), Rackspace Cloud, Terremark and Google Compute Engine) but still enterprises and common users have a number of concerns over cloud service providers. Still there is lot of weakness, challenges and issues are barrier for cloud service providers in order to provide cloud services according to SLA (Service Level agreement). Especially, service provisioning according to SLAs is core objective of each cloud service provider with maximum performance as per SLA. We have identified those challenges issues, as well as proposed new methodology as “SLA (Service Level Agreement) Driven Orchestration Based New Methodology for Cloud Computing Services”. Currently, cloud service providers are using “orchestrations” fully or partially to automate service provisioning but we are trying to integrate and drive orchestration flows from SLAs. It would be new approach to provision cloud service and deliver cloud service as per SLA, satisfying QoS standards.

An Innovative SLA-Based Service Monitoring Framework in Cloud

2018 ◽  
Vol 17 (02) ◽  
pp. 1850017
Author(s):  
Mridul Paul ◽  
Ajanta Das
Keyword(s):  
Service Providers ◽  
Service Level Agreement ◽  
Cloud Service ◽  
Service Level ◽  
Information Communication ◽  
Computing Services ◽  
Service Monitoring ◽  
Arduous Task ◽  
Monitoring Framework ◽  
E Learning

Cloud computing encompasses powerful technology to perform complex computing for large applications. It provides access to various resources from any location with reduced Information Communication Technology overhead, enabling availability and scalability of resources based on consumer needs. Therefore, it has brought a paradigm shift in the way computing services are delivered. However, due to its increasing usage and rising expectations from cloud service provisioning, providing optimal and effective service is becoming an arduous task for service providers. Thus, maintaining quality of service (QoS) through regular monitoring is the utmost priority for the service provider. The key ingredient of managing QoS is a service level agreement (SLA). SLAs form a basis of measuring service quality. The cloud can be leveraged for provisioning e-Learning services to serve millions of users. The e-Learning service providers can enter into a contract with available cloud providers, which is transparent to the learners. Hence, it is critical to focus on the SLAs that need to be formulated and managed by the service providers for consumers of their e-Learning services. The objective of this paper is to propose SLA-based e-Learning service framework. This paper also identifies SLA parameters and related metrics to measure SLAs relevant to the provisioning of the proposed e-Learning service. It also proposes an innovative e-Learning service monitoring framework for managing QoS. This paper further evaluates the effectiveness of the proposed framework by provisioning of e-Learning service on Google App Engine cloud platform. It also presents experimental analysis using response graph in order to monitor associated SLAs in the proposed framework.

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