جودة الخدمات التعليمية وعلاقتها بتحقيق الميزة التنافسية لكلية التربية بالمزاحمية = The Educational Services Quality and their Relationship to Achieving the Competitive Advantage of the College of Education in Al-Muzahmiya

2020 ◽  
Vol 37 (147) ◽  
pp. 103-142
Author(s):  
الشدي ، ندى إبراهيم
Keyword(s):  
Competitive Advantage ◽  
Services Quality ◽  
College Of Education ◽  
Educational Services

scholarly journals Quality Assessment of Educational Services in the College of Education, University of Dammam, Using (SERVQUAL) Scale

2016 ◽  
Vol 10 (3) ◽  
pp. 618
Author(s):  
Khalid H. Al-shughibi ◽  
Mohammed S. Al-mekhlafie
Keyword(s):  
Quality Assessment ◽  
Educational Level ◽  
Services Quality ◽  
College Of Education ◽  
Educational Services ◽  
Service Levels

The study aimed at measuring educational services quality at the College of Education in Damam as perceived by students. For this purpose a sample of 286 students was selected randomly. The findings revealed overall negative statistical significant gap between students perception and expectation and the different service levels/dimensions. The study also showed negative statistical significant gap attributed to gender in their overall perceptions towards the areas: reliability, responsiveness, safety, empathy, in favor of males. The study also showed no significant differences attributed to gender in the students overall expectation of the educational services and in the areas reliability, responsiveness, safety and empathy. In addition, there were significant differences among the students expectations of the services in overall the moral aspects in favor of those enrolled at the post B. Ed program and no significant differences among them in the degree of importance in the tangible aspects such as responsiveness and empathy attributed to their educational level; whereas there were significant differences in the overall and in the moral aspects between the views of the expected and the perceived services in the overall and the areas tangible aspects, reliability, responsiveness, safety and empathy, in favor of the expected services. 

scholarly journals The Remote Experimentation as the Practical-Oriented Basis of Inclusive Engineering Education

2019 ◽  
Vol 15 (05) ◽  
pp. 4
Author(s):  
Heinz-Dietrich Wuttke ◽  
Anzhelika Parkhomenko ◽  
Artem Tulenkov ◽  
Galyna Tabunshchyk ◽  
Andriy Parkhomenko ◽  
...  
Keyword(s):  
Internet Of Things ◽  
Embedded Systems ◽  
Engineering Education ◽  
Information Technologies ◽  
Services Quality ◽  
Systems Design ◽  
Embedded Software ◽  
Educational Services ◽  
Remote Laboratories ◽  
Remote Experimentation

The challenges and solutions for inclusive engineering education are discussed in this paper. We propose remote experimentation as the practical-oriented basis to train engineers with disabilities in the fields of Computer Science and Information Technologies. The structure and the functionality of international GOLDi network that unites partner universities from Germany, Australia, Ukraine, Armenia and Georgia is given. The possibilities of REIoT complex for studying the features of embedded systems design and Internet of Things technologies as well as an overview of ISRT laboratory for embedded software development and testing are given. The presented Remote Laboratories are successfully used to improve educational services quality and accessibility as well as to strengthen the practical component of the learning process.

scholarly journals GRADUATES AS AN INDICATOR OF EDUCATIONAL SERVICES QUALITY IN RUSSIAN UNIVERSITIES: MARKETING RESEARCH OF THE LABOR MARKET CURRENT STATE AND MAIN CHALLENGES

2019 ◽  
Vol 29 (5) ◽  
pp. 596-608
Author(s):  
I.Yu. Okolnishnikova ◽  
Yu.G. Kuzmenko ◽  
A.I. Ukhova
Keyword(s):  
Statistical Data ◽  
Services Quality ◽  
Marketing Research ◽  
Educational Services ◽  
Current State ◽  
Education Levels ◽  
Federal Districts ◽  
High Level ◽  
Scientific Degree ◽  
Russian Universities

The article presents the results of a study of the current state of Russian universities educational services from the perspective of their graduates analysis. Based on the leading world rankings, leading Russian universities were identified and an analysis of the number of graduates in the context of education levels was carried out. On the basis of statistical data, the existing distribution of graduates in the areas of training is revealed and the leading universities in training specialists with a scientific degree are indicated. The article analyzes the employment and wages of graduates from leading universities and discusses the features of their employment in federal districts and major cities. As a result, the authors concluded that in general, masters' knowledge is rated by employers higher than bachelors and specialists. Based on the study, the article identifies the most popular areas of training and successful universities. A separate part of the article is devoted to the results of the study of migration trends among graduates. The authors analyzed the dynamics of emigration of persons with higher education and presented a characteristic of factors contributing to the strengthening of emigration attitudes. According to the results of the analysis, conclusions were drawn about the high level of emigration of Russians abroad, accompanied by a “brain drain”.

Generating Competitive Advantages for the Polytechnic Universities in Mexico

2019 ◽  
pp. 477-507
Author(s):  
Lizbeth Vargas-Cabrera ◽  
Jesus Manuel Muñoz-Pacheco
Keyword(s):  
Competitive Advantage ◽  
Statistical Data ◽  
Analytical Framework ◽  
Superior Performance ◽  
Educational Services ◽  
Opportunity Costs ◽  
Competitive Advantages ◽  
Sustainable Competitive Advantage ◽  
Trade Offs ◽  
Mexican Government

This chapter proposes an analytical framework to understand the trade-offs of a firm dedicated to educational services for creating and sustaining a superior performance respect to its competitors. The proposed approach focuses on polytechnic universities as the firm understudy. Based on a statistical data from Mexican government, the five forces of Porter methodology is applied to found the clients, suppliers, new entrants, substitutes, and rivalry of the Polytechnic University of Puebla (PUP). In this scenario, the existing strengths are detected and the target of the firm to get a sustainable competitive advantage is defined. Finally, the strategies to break the barriers are proposed. The authors argue that by using those strategies the wedge between willing to pay of the clients and the opportunity costs of the suppliers can be improved. Additionally, they argue that the positioning (consolidation and reputation) of the PUP is achieved by applying the proposed strategies.

scholarly journals Digitalization of educational technologies of higher education institutions as a means of achieving a competitive advantage in the market of educational services

KANT ◽  
2021 ◽  
Vol 38 (1) ◽  
pp. 10-14
Author(s):  
Elvina Aripovna Vanieva
Keyword(s):  
Higher Education ◽  
Competitive Advantage ◽  
Education System ◽  
Mutual Influence ◽  
Higher Education Institutions ◽  
Educational Technologies ◽  
Educational Services ◽  
Dialectical Method

Digitalization is becoming an integral part of the development of all spheres of society, including the education system. The purpose of this research is to analyze trends in the development of digitalization in modern higher education institutions, the prospects for their interaction and mutual influence. The dialectical method, instrumental and functional approaches are used. The author concludes that in Russia, according to modern needs, requests and interests of the population, there is a qualitative process of development of digitalization of higher education.

Rating Assessment of Students' Knowledge vis-a-vis Rating Evaluation of University Teachers

2020 ◽  
pp. 174-199
Author(s):  
Elena Viktorovna Burdenko
Keyword(s):  
Higher Education ◽  
Quality Management System ◽  
Services Quality ◽  
Educational Services ◽  
External Assessment ◽  
Internal Assessment ◽  
Quality Of Higher Education ◽  
Quality Of Teaching ◽  
The University

This chapter focuses on the problem of assessing the quality of higher education. It has been identified that the quality assessment of higher education consists of external and internal assessment of educational services quality. External assessment of educational services quality is carried out by all economic entities that are consumers. Internal assessment of educational services quality should be carried out by the university itself. For these purposes, the university develops a quality management system and organizes a department responsible for organizing and monitoring the quality of educational services. Internal assessment of educational services quality includes such parameters as the quality of student training and the quality of teaching at university. A rating assessment of students' knowledge is developed at university to control the quality of students' training. A rating assessment of the university academic staff is carried out to maintain the quality of teaching.

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