Factors Affecting Student Satisfaction with Higher Education Service Quality in Vietnam

<p style="text-align: justify;">Higher education plays an important role in providing students with knowledge and skills to enter the labor market. The quality of higher education, the satisfaction of the quality of higher education has been concerned by many individuals and organizations. The study aims to explore the factors affecting student satisfaction with the quality of higher education services in Vietnam. Research data was collected from survey results by questionnaires from 396 students of An Giang University, Vietnam National University Ho Chi Minh City, Vietnam. SPSS 20, AMOS 24 software is used for analysis and evaluation of scales through Cronbach's Alpha reliability coefficient; exploratory factor analysis EFA; CFA confirmatory factor; SEM linear regression analysis to test the hypotheses. The results of the SEM model study show that there are six factors affecting student satisfaction with the quality of higher education services in Vietnam, including teaching staff; facilities and teaching facilities; ability to serve; educational activities; student support activities; education programs. From the research results, discussions on educational administration are proposed to improve student satisfaction with the quality of higher education services in Vietnam.</p>

Analysis of the success level of the Independent Campus Competition Program (PK-KM) on the quality of higher education in higher education in Universitas 17 Agustus 1945 Surabaya

The internship program is able to improve students' soft skills and hard skills as well as solve problems that exist in the industrial world. The student exchange program is able to improve student competence in participating in the transfer of existing knowledge at partner universities. Student certification and training programs are able to improve student scientific discipline in identifying problems and solving problems according to the scientific field. The Thematic Real Work Lecture Program is able to understand the culture, social and economics of the community so that students have the ability to draft village regulations and socialize them. Students' abilities in internships, student exchanges, student certification and training, and thematic Real Work Lecture activities are expected to enable students to achieve KPI 1, namely Graduates Get Decent Work.

Analysis of the effect of the MBKM Internship Program and Certified Independent Study (MSIB) on university performance Universitas 17 Agustus 1945 Surabaya

Universitas 17 Agustus 1945 Surabaya as one of the leading private campuses in Indonesia has a high commitment to improving the quality of higher education. One of the efforts of the Universitas 17 Agustus 1945 Surabaya in improving the quality of higher education is through the development and improvement of every aspect of activities that refer to the Higher Education Main Performance Indicators (KPI) that have been set by the Ministry of Education and Culture. The activity program that refers to the Main Performance Indicators (IKU) is the Merdeka Learning Campus Merdeka (MBKM) activity program, which has been well implemented by the Universitas 17 Agustus 1945 Surabaya since 2019. However, in an effort to continuously improve the MBKM program, analysis is needed an in-depth look at readiness and the impact obtained at the level of study programs, faculties, and universities. One of the MBKM programs that refers to the KPI and needs to be analyzed is the Certified Independent Study & Internship MBKM program. On this basis, this study conducted an in-depth analysis of the readiness and impact of the MBKM Internship & Certified Independent Study program at the Universitas 17 Agustus 1945 Surabaya. Based on the results obtained, the level of readiness of the Universitas 17 Agustus 1945 Surabaya in supporting the MBKM program is quite good with an average percentage of readiness above 50%. In measuring the impact of MBKM, it is found that the MBKM policy, Internship Program and Independent Studies greatly affect the performance of the Universitas 17 Agustus 1945 Surabaya significantly with an impact effect of 75.4%.

Quality Assurance Systems of Higher Education in Africa

The quality of higher education is currently the main challenge of public policies for higher education and research in many countries and regions of the world. Since their independence, African countries have made several efforts to ensure the quantitative aspects of higher education. But the big challenge concerns the qualitative aspects allowing to generate significant impacts of this sector for economic and social development. This chapter aims to analyze the current trends of quality assurance of higher education in the African region. Also, it plans to discuss constraints that affect development, implementation, and promotion of quality assurance systems in this region. Finally, it plans to give future perspectives to develop effective quality assurance systems of higher education which take into account African specificities.

Gatekeepers on Campus: Peer Review in Quality Assurance of Higher Education Institutions

This chapter revisits the policy issue of the balance between peer review and performance indicators as a means to assess the quality of higher education, with a focus on unintended effects that emerge when peer review is employed in quality assurance procedures of higher education institutions as a whole. The attempted solutions of using self-assessments with their base of performance indicators, combined with review teams that stretch the meaning of peer review, increase goal displacement behaviour in higher education institutions. The chapter concludes with two ensuing dilemmas that require careful balancing between quality enhancement and superficial compliance, whatever the role of peer review in institutional quality assurance.

Motives, benefits, and challenges of Higher Education expansion in China

China believes in education as an investment of human capital for future returns. It has been a long-time desire for the Chinese government to expand and invest in higher education. The leadership of Deng Xiaoping inspired Chinese people about education it should be open over the world, for the future, and towards modernization. The purpose of higher education in global views is to promote the development of a nation in political, economic, technical, and social spheres. There are gradual changes in higher education after the open policy in China, which influences the expansion of higher education institutions. Higher education acts as a tunnel to prepare several professionals and talents, which will be helpful to the social changes in science and social science programs. Global competence leads the Chinese government to expand higher education in enrollment rate and improves the quality of higher education in acquiring competent knowledge that copes with the global market. This paper focused on reviewing literary works on motives, benefits, and challenges of higher education expansion in China through reviewing different studies from local and international perspectives. From compulsory through higher education, the curriculum should place a greater emphasis on competency. To deal with the wind of unemployment caused by the rise of higher education in China, the government should encourage and support graduates to find innovative and creative skills. For China's economy to grow quicker, a well-educated society requires graduates to apply their skills to solve many societal problems.

Quality management systems of higher education (based on the example of the USA, Greatbritain, Norway and Finland)

At the present stage, Kazakhstan is in new socio-political, economic and international conditions caused by growing globalization. This determines, on the one hand, a significant impact on the development of the education system of Kazakhstan of world educational trends, on the other hand, the market nature of the national economy determines the inevitability of the impact of education in general, and educational services, in particular, on the country's economy and its development through the capitalization of knowledge. Currently, Kazakhstan's universities are developing in accordance with the trends that have developed in the world and domestic economy, among which globalization stands out. The modern Kazakh higher education is characterized by the desire to integrate into the world educational space. The purpose of this article is to study the international experience in managing the quality of higher education on the example of some European countries and the United States of America. The modern two models of quality management of higher education in the global educational space are characterized and the model of assessing the quality of higher education in Kazakhstan is determined. The article analyzes the Kazakh legislation in the field of state control and assessment of the quality of higher education. The best approaches to assessing the quality of higher education for the Kazakh higher education system have been identified, following the example of the foreign countries under consideration. To write the article such methods of research as analysis of legal acts and documents, case study, deduction and generalization were used.

Higher Education Efficiency and Quality

The efficiency and the quality of higher education institution was assessed with the use of process approach. The efficiency of the higher education institution was determined on the basis of a combination of typical financial measures, taking into account costs incurred in the process of didactics and research, and expenditures (measured by current liquidity, stock turnover, receivables and liabilities ratios) necessary for schools to maintain financial liquidity. As measures of quality, related to statutory tasks of the university, the factors determining graduates’ situation on the labour market as well as patents obtained as a result of research conducted by university were adopted. Applying measures of quality enabled the researcher to obtain a more comprehensive dimension of the universities’ efficiency, while proving the fact that financial measures alone may distort the actual picture of efficiency or even lead to erroneous conclusions. It can be hypothesized that in the case of a higher education institution that pursues its statutory goals of providing knowledge to the public by conducting didactics and research, the concept of efficiency should combine financial and qualitative dimensions. The results obtained in the study using the DEA method allow the researcher to determine the situation of the university for the period covered by the study.

Public Education Policy and Youth Precariat

The study analyzes precarization in the context of state educational policy and university graduates' employment. The literature review was prepared by the PRISMA method (Preferred Reporting Items for Systematic Reviews and Meta-Analyses). The data of the three focus groups formed an empirical basis for identifying and analyzing institutional factors related to public education policy. The hypothesis that higher education programs do not meet the needs of the modern labor market has been confirmed, which leads to unstable employment of graduates. The reasons for unstable youth employment are related to the gap between the educational and economic policies: inflated expectations, lack of personal initiative, heterogeneity in the quality of higher education, the particularities of industries and professions, as well as the specificities of the Russian labor market. There are mechanisms to overcome negative effects and adapt to technological, institutional, and economic changes. These mechanisms include developing a state system for supporting young specialists, improving the institutions of information interaction between universities, businesses, and graduates, creating horizontal networks of graduates to promote their interests in the labor market.

Evaluation of The New Student Candidates admission Information System Using ISO/IEC 25010 Model

During the COVID-19 pandemic, it is very important to pay attention to the evaluation of the quality of higher education information systems because most of internet users were only accessed from home. So it is necessary to evaluate to produce a quality system. This study aimed to evaluate the information system for the candidate of new student admissions at the Muhammadiyah University of Education Sorong. This evaluation was conducted to find out that SIPMB Unimuda Sorong was designed according to the wishes, and how high the level of user satisfaction was. This study used five characteristics that exist in ISO/IE 25010. The results showed that the usability characteristic test obtained a percentage value of 77% in the Very Eligible category. Meanwhile, in testing the functional suitability characteristics, it obtained a score percentage of 98% in the Very Good category. In testing the performance efficiency characteristics, it has met the standard because the average time used is 3.1 seconds for page load, page size is 866 kb, page speed is in Grade C (72%), and Yslow is in grade A (93%) so that we get very good category. The maintainability characteristic test is carried out by taking into account the three test criteria. The test results showed that the system has met the three categories they were instrumentation, consistency, and simplicity, so that SIPMB has met the maintainability test. And testing the reliability characteristics obtained a percentage value of 100%, this shows that SIPMB has met the Telcordia standard. Based on the results of testing and analysis, it can be said that SIPM UNIMUDA Sorong has product quality in accordance with ISO/IEC 25010 Software Product Quality standards.