scholarly journals Influences of Type D Personality, Positive Psychological Capital, and Emotional Labor on the Burnout of Psychiatric Nurses

2020 ◽  
Vol 29 (2) ◽  
pp. 133-142
Author(s):  
Seung Mi Park ◽  
Myung Ha Lee ◽  
Ji Young Kim
Keyword(s):  
Emotional Labor ◽  
Psychological Capital ◽  
Type D Personality ◽  
Psychiatric Nurses ◽  
Positive Psychological Capital ◽  
Type D

scholarly journals The effect of emotional labor strategy on job burnout and job engagement

2014 ◽  
Vol 27 (4) ◽  
pp. 781-804
Author(s):  
SunAe Park ◽  
JaeChang Lee
Keyword(s):  
Emotional Labor ◽  
Psychological Capital ◽  
Moderating Effect ◽  
Job Burnout ◽  
Job Engagement ◽  
Surface Acting ◽  
Deep Acting ◽  
Positive Psychological Capital ◽  
Negative Effect ◽  
Positive Effect

The purpose of this study was to examine the moderating effect of positive psychological capital to analyze that emotional labor strategy(surface acting, deep acting) impacts on the job burnout and job engagement using samples of 314 salesperson in distribution services. The results were as follows. First, the surface acting of emotional labor strategies was increased job burnout, but deep acting decreased job burnout and increased job engagement. Second, positive psychological capital had negative effect on job burnout and positive effect on job engagement. Third, positive psychological capital had moderating effect between deep acting and job engagement. But, in contrast to the job engagement, job burnout had not effect on the moderation of positive psychological capital. That is, positive psychological capital was not a buffering effect between deep acting and job burnout, but worked as facilitator in a relationship between deep acting and job engagement. Finally, the implications and limitations of the present study as well as the future directions of this area were discussed.

scholarly journals The Effect of Positive Psychological Capital on Emotional Labor

2015 ◽  
Vol 4 (2) ◽  
pp. 20-34 ◽  
Author(s):  
Idil Tamer
Keyword(s):  
Organizational Development ◽  
Emotional Labor ◽  
Psychological Capital ◽  
Surface Acting ◽  
Positive Psychological Capital ◽  
Emotional Labour ◽  
Modern Age ◽  
High Degree ◽  
The Impact ◽  
The Relationship

In modern age, positive psychological capital is as important as financial capital for organizational development and sustainability. Efficacy, hope, optimism, and resilience are the dimensions of positive psychological capital. Emotional labor is defined by Hochschild as control of self emotions at work by workers who have a high degree of contact with coworkers within the organization or with external clients, so as to create an expression, voice or body gesture which is acceptible to the clients. Emotional labor is analysized under three components: surface acting, deep acting and naturally felt emotions. This study is aimed to investigate the impact of positive psychological capital on emotional labor. So a research is conducted with the aim of exploring the relationship between the sub-dimensions of psychological capital and emotional labour.

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