scholarly journals A PERFORMANCE MEASUREMENT MODEL FOR MANUFACTURING COMPANIES TO DETERMINE THEIR STRENGTHS AND WEAKNESSES IN CRITICAL ACTIVITIES

2016 ◽  
Author(s):  
Mustafa Yurdakul ◽  
◽  
Yusuf Tansel Ic ◽  
Keyword(s):  
Performance Measurement ◽  
Measurement Model ◽  
Manufacturing Companies ◽  
A Performance

Measuring the success of a performance measurement system in Thai firms

2012 ◽  
Vol 61 (5) ◽  
pp. 548-562 ◽  
Author(s):  
Nopadol Rompho ◽  
Sakun Boon‐itt
Keyword(s):  
Performance Measurement ◽  
Measurement System ◽  
Measurement Model ◽  
The Body ◽  
Performance Measurement System ◽  
Content Type ◽  
Body Of Knowledge ◽  
Proposed Model ◽  
Confirmatory Factor ◽  
A Performance

PurposeThis study aims to identify what managers involved in the design of a performance measurement system (PMS) perceive are the attributes of a successful PMS.Design/methodology/approachA total of 85 managers from Thai firms were interviewed to develop the proposed model to measure the success of a PMS. Results from 269 returned questionnaires from Thai managers were analysed by second order confirmatory factor analysis (CFA).FindingsBased on the study's findings, success of PMS was categorised into two aspects: design success and implementation success. Using CFA the empirical data demonstrate a good fit with the proposed measurement model.Research limitations/implicationsThe results of this study are based on the opinions of managers and therefore their accuracy is open to question. Adding non‐managerial perspectives might demonstrate another picture.Practical implicationsThe findings could well be useful for managers in any organisation. They can assist the manager in judging whether or not the company's PMS is successful according to the discovered criteria. Use of these criteria could lead to better decision‐making in the design and implementation of a PMS framework in any organisation.Originality/valueThis study enhances the body of knowledge by defining what a successful PMS means to managers in Thai firms. The results of this study can be applied to any country, but perceptions of what is important could vary from country to country.

A multicriteria methodology for developing a performance measurement model for bank branches

2003 ◽  
Vol 3 (3) ◽  
pp. 307-323
Author(s):  
C. Strantza ◽  
X. Damaskos ◽  
M. Doumpos ◽  
C. Zopounidis
Keyword(s):  
Performance Measurement ◽  
Measurement Model ◽  
Bank Branches ◽  
Multicriteria Methodology ◽  
A Performance

scholarly journals PENERAPAN BALANCED SCORE CARD PADA INDUSTRI MANUFAKTUR DI INDONESIA

2017 ◽  
Vol 9 (2) ◽  
Author(s):  
Toto Kurniawan ◽  
Ririn Breliastiti
Keyword(s):  
Performance Measurement ◽  
Balanced Scorecard ◽  
Manufacturing Industry ◽  
Performance Indicator ◽  
Business Environment ◽  
Performance Measurement System ◽  
Manufacturing Companies ◽  
New Paradigm ◽  
Manufacturing Company ◽  
A Performance

In order to face a competitive business environment, companies need to implement new strategies. Each flow measurement strategies need to be determined their level of success. So that a company needs to do a performance measurement in order to measure the level of success of the company. At this time, the financial performance indicators are considered no longer sufficient as a performance measurement system of the company, because it is not considered accurate in giving an assessment of the development of the company. In addition, it is not giving a clear picture about the focus and objectives of the company in the future. So we need a new paradigm in the measurement of the performance of companies in the information age today.<br />This study aims to provide a discussion of the application of the Balanced Scorecard in the manufacturing industry in Indonesia. Given this example is expected that many companies in Indonesia which eventually attracted and can also take benefit. Researchers establish a manufacturing company as a research subject with the consideration that the manufacturing company has the scope of the most complex operations when compared with service companies and trade. Research on the application of balanced scorecard will be conducted in three selected manufacturing companies, namely PT Cahaya Harapan Satya Printing, CV Global Mandiri and PT Tanindo Sukses Makmur.<br />The three companies have a Balanced Scorecard approach is a bit different, but still using the same four perspectives. Determination of the weight and the score is determined by the company taking into account the targets to be achieved for each perspective. The indicators used for each perspective also vary, depending on the target to be achieved, and the types of indicators can also vary. The three companies produce varying value Balanced Scorecard. For PT Cahaya Harapan Satya CV Printing and Global Mandiri has demonstrated good performance, but for PT Sukses Makmur Tanindo has not shown good performance. For PT Cahaya Harapan Satya CV Printing and Global Mandiri, this performance can be maintained. As for PT Sukses Makmur Tanindo performance should soon be upgraded to the condition with the category A, which is healthy.<br />Keywords: Balanced Scorecard, manufacture, key performance indicator

scholarly journals Improving Janitorial Contract Performance with Facility Management Performance Scorecards

2018 ◽  
Vol 2 (1) ◽  
pp. 26-34 ◽  
Author(s):  
Dhaval Gajjar ◽  
Jake Smithwick ◽  
Kenneth Sullivan
Keyword(s):  
Performance Measurement ◽  
Measurement Model ◽  
Poor Quality ◽  
Facility Management ◽  
Lessons Learned ◽  
Facility Manager ◽  
Low Performance ◽  
The Impact ◽  
A Performance

ABSTRACT Facility Manager (FM) role requires expertise in various aspects of facility maintenance. Due to the diverse job functions as an FM, outsourcing and hiring external vendors is a common practice in the industry to gain additional expertise. Since a facility manager oversees the external vendor's contract and the performance of the external vendor directly affects the quality of a facility, the FM's performance is ultimately related to the performance of the outsourcing company. Hence, it is critical to measure performance and the quality of the services provided by the outsourcing company. One of the FM's at a corporation (XYZ Corporation) was faced with a challenge of low performance and poor quality on their outsourced janitorial contract. The literature review revealed that there has been very little research done with regard to outsourcing of the janitorial contract. In order to address the challenge of XYZ Corporation a performance measurement model was implemented using performance Scorecards at XYZ Corporation for janitorial contracts. The Scorecard was developed based on the previous experience of the FM group, the researchers and the specific areas targeted by XYZ Corporation that were part of janitorial vendors responsibility. This paper presents the impact of the performance measurement model on the quality and performance of the janitorial vendor and its expansion to other outsourcing contractors based on the lessons learned from the janitorial contracts. The study revealed that the implementation of a performance measurement model resulted in an overall improvement of the performance of janitorial vendor and the contractors.

Performance measurement for knowledge management project: model development and empirical validation

2019 ◽  
Vol 23 (7) ◽  
pp. 1403-1428 ◽  
Author(s):  
latifa Oufkir ◽  
Ismail Kassou
Keyword(s):  
Knowledge Management ◽  
Performance Measurement ◽  
Structural Equation ◽  
Model Development ◽  
Measurement Model ◽  
Equation Modeling ◽  
Content Type ◽  
Project Model ◽  
Under Performing ◽  
A Performance

Purpose This paper aims to propose a model for measuring the performance of knowledge management (KM) projects in enterprises. No such model has been proposed in the literature thus far. The activities, factors and outcomes of KM are the main constructs of the model. Their operationalization and interactions are investigated. Design/methodology/approach A survey was conducted of 120 respondents from SME firms in Morocco. A structural equation modeling (SEM) technique called partial least squares (PLS) was used to assess the validity of the constructs and verify the hypotheses. A performance index for KM projects was derived from the model constructs. Findings The results support the model designed for KM activities and related interactions. The effects of KM activities on its outcomes are significant as well. The results also confirm that KM factors are predictors of KM activities and that the effects of these are significant. Furthermore, a performance importance analysis (importance performance map analysis [IPMA]) was performed on the data to expand the results of the PLS-SEM by identifying under-performing KM drivers that require managerial action. Originality/value This paper is one of the first to propose a generic performance measurement model for KM projects. Additionally, it is a pioneering study in the use of IPMA for KM performance measurement.

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