scholarly journals The Effect of Workforce Restructuring on Withdrawal Behavior: The Role of Job Insecurity, Career Plateau and Procedural Justice

2020 ◽  
Vol 7 (7) ◽  
pp. 413-424 ◽  
Author(s):  
Kwang-Heum PARK ◽  
Sa-Jean YOUN ◽  
Jaeseung MOON
Keyword(s):  
Procedural Justice ◽  
Job Insecurity ◽  
Career Plateau ◽  
Withdrawal Behavior

scholarly journals Precarious Job Makes Me Withdraw? The Role of Job Insecurity and Negative Affect

2021 ◽  
Vol 18 (24) ◽  
pp. 12999
Author(s):  
Shanting Zheng ◽  
Tangli Ding ◽  
Hao Chen ◽  
Yunhong Wu ◽  
Wenjing Cai
Keyword(s):  
Negative Affect ◽  
Job Insecurity ◽  
Behavioral Outcomes ◽  
Moderator Variable ◽  
Research Attention ◽  
Gig Economy ◽  
Behavior Outcomes ◽  
Withdrawal Behavior ◽  
Service Oriented

An expanding “gig” economy has changed the nature of employment; thus, researchers have recently focused on exploring the role of job precariousness in the workplace. However, little research attention has been given to understanding why, how and when job precariousness leads to employees’ negative behavioral outcomes in the service-oriented industry. In the current study, we examined job insecurity as a mediator and employees’ negative affect as a moderator in the relationship between job precariousness and employees’ withdrawal behavior. Using a sample of 472 employees working in Chinese hotels, we found that job precariousness is positively related to employees’ withdrawal behavior by increasing their job insecurity. Moreover, this mediating relationship is conditional on the moderator variable of employees’ negative affect for the path from job insecurity to withdrawal behavior. The importance of these findings for understanding the undesirable behavior outcomes of job precariousness is discussed.

Role of Dispositional Uncertainty in Employees' Responses to Procedural Justice

2006 ◽  
Author(s):  
Chris A. Henle ◽  
Bennett J. Tepper ◽  
Robert A. Giacalone
Keyword(s):  
Procedural Justice

Mitigating Burnout Through Organizational Justice: Customer Support Workers’ Experiences of Customer Injustice and Emotional Labor

2021 ◽  
pp. 089331892110120
Author(s):  
Heewon Kim ◽  
Rebecca B. Leach
Keyword(s):  
Procedural Justice ◽  
Customer Service ◽  
Emotional Labor ◽  
Call Center ◽  
Service Industries ◽  
Interpersonal Justice ◽  
Negatively Associated ◽  
Customer Support ◽  
Decision Making Processes

Employee burnout is a critical organizational concern that can be prevalent among customer support workers whose day-to-day tasks inherently include emotional labor. This study examines emotional labor and burnout among call center workers in customer service industries, specifically focusing on the influences of injustices from customers and supervisors. The findings demonstrate that: (a) customer injustice was associated with an increase in emotional labor, which in turn exacerbated customer support workers’ disengagement and exhaustion; (b) interpersonal justice perceived in the interactions with supervisors was negatively associated with disengagement; and (c) procedural justice perceived in supervisors’ decision-making processes was also negatively associated with disengagement. The findings indicate the mitigating role of interpersonal and procedural justice in reducing burnout among customer support workers.

scholarly journals Does Voice Benefit or Harm Occupational Well‐Being? The Role of Job Insecurity

2021 ◽  
Author(s):  
Laura Frederike Röllmann ◽  
Mona Weiss ◽  
Hannes Zacher
Keyword(s):  
Job Insecurity ◽  
Well Being
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