Service-oriented government: the developmental state and service delivery in Africa after 2015 – are capacity indicators important?

2015 ◽  
pp. 135-168
Author(s):  
George Kararach
Keyword(s):  
Service Delivery ◽  
Developmental State ◽  
Service Oriented

scholarly journals Simple method for identifying interdependencies in service delivery in critical infrastructure networks

2021 ◽  
Vol 6 (1) ◽  
Author(s):  
A. E. Schweikert ◽  
G. F. L’Her ◽  
M. R. Deinert
Keyword(s):  
Service Delivery ◽  
Critical Infrastructure ◽  
Road Networks ◽  
Well Being ◽  
Healthcare Services ◽  
Small Island ◽  
Simple Method ◽  
Island State ◽  
Service Oriented ◽  
Critical Links

AbstractCritical infrastructure failures from natural hazard events affect the economic and social well-being of communities. This is particularly true in lower income countries, where infrastructure may be less resistant to natural hazards and disaster recovery is often limited by available resources. The interconnectivity of these systems can strongly affect the services they deliver, and the failure of one infrastructure system can result in cascade failures with wide-reaching consequences. Unfortunately, interconnectivity has been particularly difficult to measure. We present a method for identifying service-oriented interdependencies in interconnected networks. The approach uses well-established methods for network analysis and is demonstrated for healthcare services in the Commonwealth of Dominica, a small island state in the Caribbean. We show that critical links in road networks necessary for healthcare service delivery are important for more than just patient access to a facility, but also on the supply chains that enable the hospitals to function (e.g., water, fuel, medicine). Once identified, the critical links can be overlaid with known hazard vulnerabilities to identify the infrastructure segments of highest priority, based on the risk and consequences of failure. An advantage of the approach presented is that it requires relatively little input data when compared to many network prioritization models and can be run using open-source geospatial data such as OpenStreetMap. The method can be expanded beyond road networks to assess the service-oriented criticality of any infrastructure network.

Beyond Service-Oriented Architectures

2018 ◽  
pp. 16-27
Author(s):  
Ghassan Beydoun ◽  
Alexey Voinov ◽  
Vijayan Sugumaran
Keyword(s):  
Service Delivery ◽  
Service Delivery System ◽  
Executive Management ◽  
Service Oriented Architectures ◽  
Agent Based ◽  
Organizational Issues ◽  
Service Oriented ◽  
Technical Issues ◽  
Alternative Service ◽  
Delivery Approach

Predictions for Service Oriented Architectures (SOA) to deliver transformational results to the role and capabilities of IT for businesses have fallen short. Unforeseen challenges have often emerged in SOA adoption. They fall into two categories: technical issues stemming from service components reuse difficulties and organizational issues stemming from inadequate support or understanding of what is required from the executive management in an organization to facilitate the technical rollout. This paper first explores and analyses the hindrances to the full exploitation of SOA. It then proposes an alternative service delivery approach that is based on even a higher degree of loose coupling than SOA. The approach promotes knowledge services and agent-based support for integration and identification of services. To support the arguments, this chapter sketches as a proof of concept the operationalization of such a service delivery system in disaster management.

Informal learning processes in support of clinical service delivery in a service-oriented community pharmacy

2017 ◽  
Vol 13 (1) ◽  
pp. 224-232 ◽  
Author(s):  
Brandon J. Patterson ◽  
Brianne K. Bakken ◽  
William R. Doucette ◽  
Julie M. Urmie ◽  
Randal P. McDonough
Keyword(s):  
Service Delivery ◽  
Community Pharmacy ◽  
Informal Learning ◽  
Learning Processes ◽  
Clinical Service ◽  
Service Oriented

INTEGRATING AGENT, SERVICE AND ORGANIZATIONAL COMPUTING

2008 ◽  
Vol 18 (05) ◽  
pp. 573-596 ◽  
Author(s):  
LONGBING CAO
Keyword(s):  
Service Delivery ◽  
Complex Systems ◽  
System Analysis ◽  
Organizational Factors ◽  
Support Service ◽  
Computing Methods ◽  
Analysis And Design ◽  
Computing Paradigm ◽  
Online Trading ◽  
Service Oriented

Engineering open complex systems is challenging because of system complexities such as openness, the involvement of organizational factors and service delivery. It cannot be handled well by the single use of existing computing techniques such as agent-based computing and service-oriented computing. Due to the intrinsic organizational characteristics and the request of service delivery, an integrative computing paradigm combining agent, service, organizational and social computing can open complex systems more effectively engineering. In this paper, we briefly introduce an integrative computing approach named OASOC for system analysis and design. It combines and complements the strengths of agent, service and organizational computing to handle the complexities of open complex systems. OASOC provides facilities for organization-oriented analysis and agent service-oriented design. It also supports transition between analysis and design. Compared with the existing approaches, our approach can (1) support service and organization that are either rarely or weakly covered by single computing methods, (2) provide effective mechanisms to integrate agent, service and organizational computing, and (3) complement the strengths of various methods. Experiences in engineering an online trading support system have further shown the workable capability of integrating agent, service and organizational computing for engineering open complex systems.

A SOA-Based Framework for Internet-Enabled CRM

2010 ◽  
pp. 1011-1020
Author(s):  
Wei-Lun Chang
Keyword(s):  
Service Delivery ◽  
Service Composition ◽  
Customer Relationship ◽  
The Internet ◽  
Differentiated Service ◽  
Significant Issue ◽  
Service Companies ◽  
Customer Perceived Value ◽  
Service Type ◽  
Service Oriented

Because of changes in the service economy, the service-oriented management (SOM) approach has been adopted widely for contemporary enterprises. Service-oriented management is the operational management of service delivery within a serviceoriented architecture1 (SOA), which provides a differentiated service delivery capability during operation. SOA furnishes a basis for e-service composition and delivery over the Internet and allows e-service companies to design customized e-services and combine them dynamically based on their needs (Ordanini and Pasini, 2008). This concept enables firms to manage and serve customers anytime and anywhere via any device, that is, CRM can be executed without the limitations of location, time, device, and service type. Customer relationship management (CRM) is a significant issue for today’s companies. In particular, a good CRM strategy may assist firms to earn advanced profits, increase customer perceived value, and acquire new customers. In this study, CRM is transformed from traditional CRM (face-toface) to Internet-Enabled CRM (over the Internet). This chapter defines Internet-Enabled CRM as conducting CRM by utilizing devices which can deliver e-services through the Internet. The extent of Internet-Enabled CRM includes electronic CRM (E-CRM), mobile CRM (M-CRM), and ubiquitous CRM (U-CRM).

scholarly journals An Autonomic Service Delivery Platform for Service-Oriented Network Environments

2010 ◽  
Vol 3 (2) ◽  
pp. 104-115 ◽  
Author(s):  
Robert D. Callaway ◽  
Michael Devetsikiotis ◽  
Yannis Viniotis ◽  
Adolfo Rodriguez
Keyword(s):  
Service Delivery ◽  
Service Oriented ◽  
Delivery Platform ◽  
Service Delivery Platform ◽  
Network Environments
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