A bibliometric analysis of trends in electronic service quality research over two decades

2021 ◽  
Vol 14 (2) ◽  
pp. 131
Author(s):  
Kala Mahadevan ◽  
Sujata Joshi
Keyword(s):  
Service Quality ◽  
Bibliometric Analysis ◽  
Quality Research ◽  
Electronic Service

A Review of Service Quality Research in Real Estate

2010 ◽  
Vol 18 (2) ◽  
pp. 225-238
Author(s):  
Vicky Seiler ◽  
Timothy Reisenwitz
Keyword(s):  
Real Estate ◽  
Service Quality ◽  
Quality Research

scholarly journals The Effect of Electronic Service Quality on Customers Behavioral Intentions

2012 ◽  
Vol 4 (2) ◽  
Author(s):  
Maliheh Teimouri ◽  
Nour Mohamad Yaghoubi ◽  
Mehdi Kazemi
Keyword(s):  
Service Quality ◽  
Behavioral Intentions ◽  
Electronic Service

The Effect of E-Service Quality on Football Fan Satisfaction and Fan Loyalty toward the Websites of Their Favorable Football Teams

2016 ◽  
Vol 12 (1) ◽  
pp. 43-57 ◽  
Author(s):  
Javad Khazaei Pool ◽  
Ali Dehghan ◽  
Hadi Balouei Jamkhaneh ◽  
Akbar Jaberi ◽  
Maryam Sharifkhani
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Marketing Research ◽  
Strong Support ◽  
Equation Modeling ◽  
Valuable Insight ◽  
Electronic Service ◽  
Sports Club ◽  
Insight Into ◽  
Selection Of

The purpose of the current study was to examine the effect of electronic service quality on fan satisfaction and fan loyalty in the online environment. Selection of three hundred and fifty-six fans of a famous sports club was through random sampling using the club's website. AMOS used structural equation modeling for data analysis. Results provided strong support on the effect of electronic service quality (E-S-QUAL) on fan satisfaction and fan loyalty toward the website of their favorable football teams. Business enterprises have well researched e-service quality and loyalty. However, limited research exists in the sports context. This paper provides valuable insight into the measurement of e-service quality and fan loyalty in the sport and offers a foundation for future marketing research.

scholarly journals A Bibliometric Review of Institutional Theory on Higher Education Institutions

2018 ◽  
Vol 10 (3) ◽  
pp. 383-401
Author(s):  
Pang Lien Hsu ◽  
Emerson Antonio Maccari ◽  
Marcos Rogério Mazieri ◽  
José Eduardo Storopoli
Keyword(s):  
Higher Education ◽  
Service Quality ◽  
Institutional Theory ◽  
Economic Impact ◽  
Bibliometric Analysis ◽  
Web Of Science ◽  
Higher Education Institutions ◽  
Institutional Pressures ◽  
Leadership In Higher Education ◽  
Bibliometric Review

In this study, we explore how institutional theory and its many subareas contributes, are utilized and applied to the area of higher education management’s research by their scholars. For this purpose, we performed a bibliometric analysis on 659 papers extracted from Web of Science database. As results we indicate five main clusters as foundation to the field: institutional theory; economic impact of entrepreneurship and universities; competitiveness of universities as businesses; service quality and; measurement and development of models for higher education. And 7 main clusters as subfields of research: Institutional Multiplicity; Institutional pressures on Higher Education; Higher Education Efficiency; Leadership in Higher Education; Entrepreneurial Higher Education; Academy & Professional relations and; Quality and Satisfaction in Higher Education.

scholarly journals The Influence of Electronic Service Quality and Electronic Word of Mouth (eWOM) toward Repurchase Intention (Study on E-Commerce in Indonesia)

2021 ◽  
Vol 37 (1) ◽  
pp. 42-58
Author(s):  
Widarto Rachbini ◽  
◽  
Diana Anggraeni ◽  
Harimurti Wulanjani ◽  
◽  
...  
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Virtual Communities ◽  
Word Of Mouth ◽  
Electronic Word Of Mouth ◽  
Repurchase Intention ◽  
Managerial Implication ◽  
Application Service ◽  
Electronic Service ◽  
Quality Aspects

Customer satisfaction is a vital component of service organisations that are significantly related to service quality. One of the electronic service quality that has to be prioritised, is website quality. Therefore, this study will determine the influence of electronic service quality and electronic word of mouth (eWOM) toward repurchase intention on e-commerce in Indonesia. Data were obtained from Google Form Online Questionnaires which were distributed through a short-link in WhatsApp, LINE, and Twitter applications during April 2019. This study applied the purposive sampling method where 458 qualified samples were matched to the specific criteria. Structural Equation Model (SEM) supported by LISREL software was used to analyse the data. The findings show that there are positive and significant influences of electronic service quality of pleasant and utilitarian dimensions to eWOM construction and repurchase intention. This research suggests managerial implication to e-commerce industry practitioners to reduce Tokopedia and also Instagram as the benchmark of electronic-based service quality. The managerial implication covers observing and adopting mobile application service quality aspects, service online review, and virtual communities. Besides, it is significantly suggested for future studies to explore more specific contexts of pleasant and utilitarian electronic service quality dimensions as in the B2B e-commerce, B2C e-commerce, and G2C e-commerce. Keywords: Electronic service quality, eWOM, repurchase intention, e-commerce, tokopedia.

Electronic service quality of Facebook social commerce and collaborative learning

2015 ◽  
Vol 51 ◽  
pp. 1395-1402 ◽  
Author(s):  
Yen-Chun Jim Wu ◽  
Ju-Peng Shen ◽  
Chan-Lan Chang
Keyword(s):  
Collaborative Learning ◽  
Service Quality ◽  
Social Commerce ◽  
Electronic Service
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