A Review of Service Quality Research in Real Estate

2010 ◽  
Vol 18 (2) ◽  
pp. 225-238
Author(s):  
Vicky Seiler ◽  
Timothy Reisenwitz
2006 ◽  
Vol 9 (1) ◽  
pp. 44-61
Author(s):  
Vicky L. Seiler ◽  
◽  
Michael J. Seiler ◽  
James R. Webb ◽  
◽  
...  

This study is the first to identify whether specific individual homebuyer characteristics, such as repeat versus first- time, local versus out-of-town, individual versus joint decision-makers, and Web versus non-Web users relate to the rating of a firm’s overall service quality and whether or not the buyer will recommend the firm to others. A hedonic model reveals there is a significant linkage between repeat homebuyers and recommending the firm to others. Variations of the hedonic models are also examined. Specifically, multiple ways to measure each buyer characteristic are considered.


2004 ◽  
Vol 15 (1) ◽  
pp. 41-53 ◽  
Author(s):  
Katherine Pancak ◽  
C. Sirmans
Keyword(s):  

2020 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Graeme Newell

PurposeThe Asian real estate markets have grown considerably in recent years and have taken on increased investment importance, particularly with significant developments in the emerging markets in Asia. This paper assesses the opportunities for more research on the Asian real estate markets, by highlighting the significance of Asia real estate, the drivers behind this growth and the unique opportunities this presents for high-quality real estate research, by both local researchers and their international colleagues. Strategies for delivering this research agenda are also identified.Design/methodology/approachThis research is based on a thorough understanding of the Asian real estate markets, based on my own research agenda, personal interactions, insights and extensive discussions with real estate leaders in the Asian markets. This is supported by a clear understanding of the real estate research opportunities in the Asian markets and the strategies needed to deliver this research agenda in an effective manner.FindingsA range of real estate research areas are identified to increase the level of Asian real estate research. This sees research opportunities around key areas such as market dynamics, real estate investment vehicles, alternate real estate sectors, infrastructure and sustainability. Strategies for expanding this level of research for both local and international real estate researchers are also identified.Practical implicationsWith the Asian real estate markets taking on more importance with many international real estate investors, it is important to see more high-quality research into these dynamic real estate markets. This research will see a fuller understanding of these Asian real estate markets to enable more informed real estate investment decision-making.Originality/valueThe need for more high-quality research into the Asian real estate markets is clearly presented, with enabling strategies to achieve this agenda identified. This will see expanded research opportunities to critically research these unique real estate markets and produce high-quality research publications.


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