A SCOR-based performance evaluation framework for last-mile delivery of DIY home furniture products

Crowdsourced deliveries or crowdshipping is identified in recent literature as an emerging urban freight transport solution, aiming at reducing delivery costs, congestion, and environmental impacts. By leveraging the pervasive use of mobile technology, crowdshipping is an emerging solution of the sharing economy in the transport domain, as parcels are delivered by commuters rather than corporations. The objective of this research is to evaluate the impacts of crowdshipping through alternative scenarios that consider various levels of demand and adoption by public transport users who act as crowdshippers, based on a case study example in the city of Volos, Greece. This is achieved through the establishment of a tailored evaluation framework and a city-scale urban freight traffic microsimulation model. Results show that crowdshipping has the potential to mitigate last-mile delivery impacts and effectively contribute to improving the system’s performance.

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E-fulfillment performance evaluation for an e-tailer: a DANP approach

International Journal of Productivity and Performance Management ◽

10.1108/ijppm-12-2018-0459 ◽

2019 ◽

Vol 69 (4) ◽

pp. 741-773 ◽

Cited By ~ 2

Author(s):

Rohit Titiyal ◽

Sujoy Bhattacharya ◽

Jitesh J. Thakkar

Keyword(s):

Decision Making ◽

Performance Evaluation ◽

Analytic Network Process ◽

Evaluation Framework ◽

Privacy And Security ◽

Content Type ◽

Body Of Knowledge ◽

Network Process ◽

And Performance ◽

Last Mile Delivery

Purpose E-fulfillment has a significant role to play within e-tailing, which provides products to a customer, comprising primarily of five components: website quality, customization strategy, distribution strategy, last mile delivery and return management. The purpose of this paper is to provide an e-fulfillment performance evaluation framework for an e-tailer, considering the different performance aspects of information systems (IS), marketing and operations for e-tailers. Design/methodology/approach Since quite a few performance aspects (i.e. IS, marketing system and operations) need to be factored in while evaluating the e-fulfillment performance, it may be considered as a complex multi-criteria decision-making problem. This study used decision-making trial and evaluation laboratory (DEMATEL) based analytic network process (DANP) to investigate the relationship between performance class and performance aspects, and calculated their weights. These designated weights of performance aspects help managers to find the important aspects needing improvement. The understanding of the interrelationship among the performance aspects enables managers to improve the efficiency of an e-tailing system. Findings This study provides the e-fulfillment performance evaluation framework to find the important aspects requiring improvement. The results of this study reveal that the important performance aspects of e-fulfillment performance are return policy, pickup method, innovativeness, assortment type, assortment width, trust (privacy and security) and promised delivery date. Practical implications This e-fulfillment performance evaluation could be used by an e-tailer to assess the e-fulfillment performance, and identify areas of improvement. Originality/value This study makes a contribution to the present body of knowledge by considering operations related performance aspects except the IS and marketing to evaluate the e-fulfillment performance.

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Evaluating the Operational Performance of Manufacturing Enterprises: An Evaluation Framework and Application to Pakistani Industry

The Pakistan Development Review ◽

10.30541/v24i3-4pp.703-719 ◽

1985 ◽

Vol 24 (3-4) ◽

pp. 703-719 ◽

Cited By ~ 1

Author(s):

Abdul Hafeez Shaikh

Keyword(s):

Performance Evaluation ◽

Final Section ◽

Technology Development ◽

Evaluation Framework ◽

Relative Performance ◽

Operational Performance ◽

Special Focus ◽

Manufacturing Enterprises ◽

Private And Public

This study has two objectives; (i) to develop a framework for evaluating the operational performance of manufacturing enterprises, and (ii) to evaluate the trend in the performance of Pakistan's vegetable ghee industry for the 1970- 1980 period, with special focus on its relative performance under private and public ownerships. Section II is devoted to the vegetable ghee industry itself - its technology, development, pricing and distribution policies. In Section III a framework for performance evaluation is developed. In Section IV we evaluate in a series of steps - the performance of Pakistan's vegetable ghee industry. The final section is devoted to concluding comments.

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