The mediating role of place attachment on the relationship between service quality and loyalty in the context of skiing

2009 ◽  
Vol 6 (3) ◽  
pp. 277 ◽  
Author(s):  
Nicholas D. Theodorakis ◽  
Nikolaos Tsigilis ◽  
Kostas Alexandris
Keyword(s):  
Service Quality ◽  
Place Attachment ◽  
Mediating Role ◽  
The Relationship

scholarly journals Impact of service quality on Loyalty & Mediating role of Trust: An empirical investigation of Restaurants

2018 ◽  
Vol 8 (4) ◽  
pp. 6-14
Author(s):  
Fiza Amjad ◽  
Sajjad Ahmad Baig ◽  
Khalid Jamil ◽  
Asma Amjad
Keyword(s):  
Service Quality ◽  
Empirical Investigation ◽  
Customer Retention ◽  
Mediating Role ◽  
Long Period ◽  
The Relationship

Study was conducted to investigate the relationship between service quality, trust and loyalty. The trust is mediating between service quality and loyalty. Service quality provided to the customer is responsibility of the restaurants. Using a convenient sampling data was collected from consumers. Service quality positively associated with trust and loyalty and trust is also positively linked with loyalty and mediates the relationship between service quality and loyalty according to our finding. This article helps the organizations to understand the importance of service quality provide and how consumers become loyal to the organization. Customer retention is higher and profitability is greater for the business over the long period of time. 

scholarly journals Place Attachment and Environmentally Responsible Behavior: The Mediating Role of Destination Psychological Ownership

2021 ◽  
Vol 13 (12) ◽  
pp. 6809
Author(s):  
Hui-Ming Kuo ◽  
Jung-Yao Su ◽  
Cheng-Hua Wang ◽  
Pinyapat Kiatsakared ◽  
Kuan-Yu Chen
Keyword(s):  
Place Attachment ◽  
Place Identity ◽  
Psychological Ownership ◽  
Environmentally Responsible Behavior ◽  
Mediating Role ◽  
Responsible Behavior ◽  
Place Dependence ◽  
Environmentally Responsible ◽  
The Relationship

This study aimed to explore the relationship between place attachment and environmentally responsible behavior, and to verify the mediating role of destination psychological ownership in the above relationship. We surveyed scuba divers in Taiwan as the research subjects and obtained 361 valid questionnaires. After conducting a literature review and examining related theories, we proposed a theoretical model and used the structural equation model for analysis. The results showed that the overall model fitted well, place dependence directly affected place identity, and place dependence and place identity both positively and directly influenced environmentally responsible behavior. Furthermore, the testing showed that destination psychological ownership could play a mediating role on the relationship between place attachment and environmentally responsible behavior.

scholarly journals Enhancing consumers’ self-reported loyalty intentions in Islamic Banks: The relationship between service quality and the mediating role of customer satisfaction

2021 ◽  
Vol 8 (1) ◽  
pp. 1892256
Author(s):  
Ala’ Omar Dandis ◽  
Len Tiu Wright ◽  
Donna Marie Wallace-Williams ◽  
Ibrahim Mukattash ◽  
Mohammad Al Haj Eid ◽  
...  
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Islamic Banks ◽  
Mediating Role ◽  
Loyalty Intentions ◽  
The Relationship

scholarly journals Mediating Role of Customer Satisfaction between Service Quality and Customer Loyalty with Non-Interest Bank in Nigeria

2021 ◽  
Vol 4 (1) ◽  
Author(s):  
Sagir Muhammad Sulaiman ◽  
Muhammad Abdulaziz Muhammad ◽  
Aliyu Dahiru Muhammad ◽  
Tasiu Tijjani Sabiu
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Customer Loyalty ◽  
High Quality ◽  
Global Village ◽  
Mediating Role ◽  
Banking Business ◽  
Regulatory Bodies ◽  
The Relationship

The world has become a global village as competition among banks is now intense. Globalization is fuelling increased competition in Nigerian banking industry and as a result, banks are challenged to adopt customer centred strategies that would enable them to gain customer loyalty, maximize profitability and survive the competition. There is no business that survives without customers’ patronage and Islamic banks are not an exception. Customers are key stakeholders to the survival of any business, thus, satisfying the customer through providing high quality services is core to Islamic banking business. The aim of the study is to examine the mediating role of customer satisfaction in investigating the relationship between service quality and customer loyalty in non-interest bank i.e. Jaiz Bank of Kano state metropolis, Nigeria. The variance based (SEM) technique is employed in analyzing the hypothesized model of the study. Service quality positively and significantly influences customer satisfaction and customer loyalty, whereas, customer satisfaction does not significantly mediate the relationship between service quality and customer loyalty among customers of Jaiz bank in Kano state metropolis, Nigeria. The study recommends for providing high quality service in order to achieved maximum loyalty from the customers. It was further recommended on the need for reviving of the existing regulatory bodies or institutions that will ensure proper implementation of good service quality delivery among non-interest banks in Nigeria.

scholarly journals MEDIATING ROLE OF BRAND, COMMITMENT AND RISK ON THE RELATIONSHIP OF MOBILE BANKING SERVICE QUALITY AND MARKETING PERFORMANCE IN INDONESIA

2021 ◽  
Vol 19 (4) ◽  
pp. 751-765
Author(s):  
Yudi Sutarso ◽  
◽  
Bachtiar Eka Kaca Sungkana ◽  
Dendi Vio Anggriatama ◽  
Windi Mega Lavenia ◽  
...  
Keyword(s):  
Service Quality ◽  
Perceived Risk ◽  
Brand Image ◽  
Mobile Banking ◽  
Brand Commitment ◽  
Mediating Role ◽  
Marketing Performance ◽  
Relationship Of ◽  
The Relationship

The purpose of this study is to investigate the mediating role of brand, commitment, and perceived risk on the relationship of mobile banking (MB) service quality and marketing performance (satisfaction and loyalty). A survey was conducted using a sample of 617 MB customers in Indonesia, i.e., Mobile BCA (BCA), BNI mobile (BNI), and Go mobile (CIMB Niaga). Structural equation modeling analysis was carried out with Warp PLS. The results show that MB service quality positively affects brand, commitment, satisfaction, and loyalty, while perceived risk has no effect. Another finding showed a relationship between brand image, commitment, and perceived risk on customer satisfaction and loyalty, although brand prestige does not affect loyalty. Thus, the partial mediating roles of brand image, commitment, and perceived risk are confirmed in the study. The findings will help academic researchers and bank practitioners understand MB customer attitude and behavior and help them in formulating strategies to manage the use of MB in Indonesia.

scholarly journals The Role of Mediation Electronic Word of Mouth (E-WoM) in Relationship Quality of Services and Tourism Products Against Visiting Decisions

2021 ◽  
Vol 5 (1) ◽  
pp. 64-76
Author(s):  
Asep Rahmat Taryadi ◽  
Muchammad Agung Miftahuddin
Keyword(s):  
Service Quality ◽  
Structural Equation ◽  
Word Of Mouth ◽  
Partial Least Square ◽  
Least Square ◽  
Equation Modeling ◽  
Electronic Word Of Mouth ◽  
Mediating Role ◽  
The Relationship

The purpose of this study was to analyze the mediating role of electronic word of mouth in the relationship between tourism products and service quality on the decision to visit tourists to Pangandaran Beach. This research is explanatory research, and the data collection is done by distributing questionnaires. The sample in this study amounted to 95 visitors to Pangandaran beach, who were selected using the purposive sampling method. Based on the analysis using Structural Equation Modeling (SEM) with the Partial Least Square (PLS) approach, the results indicate that service quality and tourism products have a significant positive effect on visiting decisions. However, electronic word of mouth does not mediate the relationship between service quality and tourism products on tourists visiting decisions.

Sign in / Sign up

Export Citation Format

Share Document