An overview of existing performance measurement frameworks in the context of world class manufacturing performance measurement

Author(s):  
A.K. Digalwar ◽  
K.S. Sangwan
2015 ◽  
Vol 761 ◽  
pp. 545-549 ◽  
Author(s):  
Lukman Sukarma ◽  
Hafizah Azmi

As a continuation of the previous paper by the same authors, this article presents a critical analysis on how companies practicing world class manufacturing (WCM) have to modify their ways of measuring performance in their efforts to attain manufacturing excellence. In doing so, implications of implementing WCM methods in measuring company performance are elaborated. While business performance depicts a company's ability to satisfy customers' needs, hence customers mostly perceive their measurement; manufacturing performances can be used as yardsticks to assess the effectiveness of its resources to satisfy the customer. This paper proposes 15 manufacturing performance as key performance indicators for a company pursuing WCM.


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