15 Driving Service Productivity of Open Innovation Labs

2020 ◽  
pp. 165-182
Author(s):  
Myrna FLORES ◽  
Matic GOLOB ◽  
Doroteja MAKLIN ◽  
Christopher TUCCI

In recent years, the way organizations innovate and develop new solutions has changed considerably. Moving from ‘behind the closed doors’ style of innovating to open innovation where collaboration with outsiders is encouraged, organizations are in the pursuit of more effective ways to accelerate their innovation outcomes. As a result, organizations are establishing creative and entrepreneurial ecosystems, which not only empower employees but also involve many others to co-create new solutions. In this paper, we present a methodology for organizing hackathons, i.e. competition-based events where small teams work over a short period of time to ideate, design, prototype and test their ideas following a user-centric approach to solve a specific challenge. This paper also provides insights into two different hackathons organized in the United Kingdom, and Mexico, as well as a series of 5 hackathons organized in Argentina, Mexico, Switzerland, United Kingdom and in Senegal.


Controlling ◽  
2019 ◽  
Vol 31 (S) ◽  
pp. 17-21
Author(s):  
Maik Lachmann ◽  
Hanna Schachel
Keyword(s):  

Controlling ◽  
2011 ◽  
Vol 23 (2) ◽  
pp. 91-97 ◽  
Author(s):  
Hagen Habicht ◽  
Kathrin M. Möslein
Keyword(s):  

Controlling ◽  
2009 ◽  
Vol 21 (2) ◽  
pp. 77-82 ◽  
Author(s):  
Dennis Hilgers ◽  
Frank T. Piller
Keyword(s):  

Author(s):  
Nur Indrianti ◽  
Devika Kumala ◽  
Tri Wibawa

Increasing awareness of the importance of services has given rise to the concept of product-service system where goods and services are sold as an integrated package to customers. On the other hand, the emerging sustainability concept has escalated the demand for sustainability for industries. Consequently, it is necessary to build strategies that lead the company to achieve sustainability goals while keeping competitiveness. Drawing on the necessity service and sustainability concept in the quality improvement of the product-service system, this study aims to develop a systematic design tool by filling the gap to the previous studies. We used Quality Function Deployment (QFD) approach by considering customer requirements (VoC) and stakeholder requirements (VoSt), instead of VoC only, based on the service and sustainability dimensions. We refer to the proposed QFD approach as QFDSPS. We introduce service productivity index (SPI) to measure the performance of the system. Thus, in the proposed methodology, the strategies for quality improvement were defined as subject to VoC, VoSt, and SPI. The methodology was implemented in a Javanese restaurant which meets the characteristics of a product-service system. The result shows that the proposed method can be implemented. The implications due to the implementation of the method are also discussed.


2013 ◽  
Vol 1 (2) ◽  
pp. 103-124
Author(s):  
Daria Podmetina ◽  
Maria Smirnova
Keyword(s):  

This paper addresses the role of R&D cooperation with external partners in companies implementing inbound and outbound open innovation. The results of the survey of 206 companies show that the cooperation with external partners is different in companies implementing inbound, outbound, and coupled open innovation compared to closed companies oriented towards internal R&D. Increased importance, success, and intensity of cooperation with external partners are observed for companies with internal R&D and inbound, outbound, and coupled open innovation compared to other firms. The more a company implements open innovation, the higher the intensity, importance, and success of cooperation with external partners are. The importance and success of cooperation with domestic partners is higher than for cooperation with foreign partners for all types of companies.


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