An Investigation on the Precedent Factors Affecting Customers’ Negative Behaviors : In the Case of Airline Industry

2018 ◽  
Vol 19 (2) ◽  
pp. 237-258
Author(s):  
Woo Mina
Keyword(s):  
Airline Industry ◽  
Negative Behaviors ◽  
Factors Affecting

scholarly journals Incivility towards nurses: A Systematic Review and Meta-analysis

2020 ◽  
Author(s):  
Foroozan Atashzadeh-Shoorideh ◽  
Soolmaz Moosavi ◽  
Abbas Balouchi ◽  
Georgina Riley
Keyword(s):  
Systematic Review ◽  
Meta Analysis ◽  
Working Environment ◽  
Negative Behaviors ◽  
Factors Affecting ◽  
Care Giving ◽  
Healthy Work ◽  
Safe Working

Abstract Background Creation and maintenance of a safe healthy work environment is one part of a nurse’s role. Evidence shows there is a presence of negative behaviors like incivility and violence in the nursing profession. This systematic review and meta-analysis determined the rate of incivility towards nurses and the factors affecting it. Methods All observational studies that primarily investigated the rate of incivility towards nurses were selected regardless of sampling method. The electronic databases “PubMed, Embase, Web of Sciences, Magiran, IranDoc, and Scopus” were searched for studies published during the period of January 1, 1996 to December 31, 2019. The quality of the selected studies was assessed with Hoy’s Critical Assessment Checklist. The study was undertaken using the random effects model. Data were analyzed with STATA14. Results Data on 61 articles, including data on 30801 individuals that were published during 1997–2019, entered the study. Prevalence of incivility was 50.10% (95%, CI: 48.05, 62.06). Conclusion Given the highly important role of nurses in care-giving, they deserve to have a safe working environment similar to other work milieus.

A Data Analytic Approach of Job Satisfaction: A Case Study on Airline Industry

2019 ◽  
Vol 18 (01) ◽  
pp. 1950003 ◽  
Author(s):  
Hansani Kalawilapathirage ◽  
Olufemi Omisakin ◽  
Susan Zeidan
Keyword(s):  
Job Satisfaction ◽  
Airline Industry ◽  
Contact Point ◽  
Ground Level ◽  
Primary Data ◽  
Initial Contact ◽  
Factors Affecting ◽  
Job Roles ◽  
Independent Variables ◽  
Major Factors

Intense competition has made it critical for airlines to retain its highly capable staff by ensuring the highest job satisfaction of its employees. This competition has resulted from the emergence of budget airlines focussed on a niche market. To provide a differentiated passenger experience whilst flying with airlines, the management should ensure that all the staff, including ground level and cabin crew, who are the initial contact point with customers are highly satisfied in terms of their job roles. The study evaluates human resource (HR) factors affecting job satisfaction with a given (anonymous) airline. A detailed study and analysis of major factors contributing to job satisfaction in the said airline was carried out. In analysing the relationship and current level of job satisfaction, the study uses a quantitative approach, with primary data obtained from questionnaires completed by employees in one of the airlines. Further, the study has identified independent variables as being financial rewards and recognition, training and development, and work environment. Statistical tools, such as correlation and regression analysis, are used to evaluate the responses from questionnaires and to provide significance of the independent variables contributing to job satisfaction.

scholarly journals Re-Examining the Factors Affecting Systematic Risk of the Airline Industry

2009 ◽  
Vol 17 (2) ◽  
pp. 89-89
Author(s):  
Murat Kizildag ◽  
Nelson Barber ◽  
E. Hachemi Aliouche
Keyword(s):  
Airline Industry ◽  
Systematic Risk ◽  
Factors Affecting

Willingness to pay for airline security

2019 ◽  
Vol 13 (2) ◽  
pp. 153-166 ◽  
Author(s):  
Shosh Shahrabani ◽  
Sharon Teitler Regev
Keyword(s):  
Willingness To Pay ◽  
Airline Industry ◽  
Gaza Strip ◽  
Internet Survey ◽  
Terrorist Attacks ◽  
Aviation Industry ◽  
Security Measures ◽  
Content Type ◽  
Factors Affecting ◽  
Terror Attacks

Purpose Due to recent international media reports of terrorist attacks in airports, people are more aware of the risk terrorism poses to flying and the need for security measures in the airline industry. This study aims to examine factors affecting willingness to pay (WTP) for airline security and safety flights after terror attacks incident. Design/methodology/approach A polling company distributed an internet survey among 415 Israelis in July 2014, after thousands of missiles had been fired into Israel from the Gaza Strip, threatening the population and disrupting aviation traffic to and from Israel. The results show that individuals who attributed higher importance to airline security and exhibited more fear and less optimism were willing to pay more for airline security and safety. Findings The results show that individuals who attributed higher perceived importance to airline security and exhibited more fear and less optimism were willing to pay more for the security and safety of flying. Research limitations/implications The implications of the study are important for understanding how terrorist attacks and negative aviation events affect people’s feelings, pessimism/optimism and general attitudes toward airline security. Originality/value Due to the increase in the number of terror attack involving airlines, it is important for understanding the demand for tickets on secure airlines. Such an understanding is essential for evaluating the perceived benefit of safety and security improvements in the aviation industry and for developing marketing strategies for different tickets.

scholarly journals Factors Affecting Airline Profits: Evidence From The Philippines

2011 ◽  
Vol 27 (6) ◽  
pp. 17 ◽  
Author(s):  
Wilfred S. Manuela Jr.
Keyword(s):  
United States ◽  
Financial Crisis ◽  
Airline Industry ◽  
Global Financial Crisis ◽  
The United States ◽  
Asian Financial Crisis ◽  
The Philippines ◽  
Factors Affecting ◽  
Passenger Traffic ◽  
Terror Attacks

This article examines the factors that affect the profits of four airlines in the Philippines. The estimated profit equation indicates that an additional passenger contributes PHP 1,989 to profits, while an additional seat reduces profits by PHP 1,312. The findings indicate that airlines have a strong incentive to fill a seat before departure, justifying the practice of heavy discounting to stimulate passenger traffic during periods of low demand. An additional route reduces profits by PHP 107.736 million, which may indicate that new routes have lower-than-expected passenger traffic. This may also suggest that most profitable routes are already served by at least one airline and entry into existing routes may not be profitable. The 1997 Asian financial crisis, the 2001 terror attacks in the United States, and the most recent global financial crisis, collectively result in PHP 1.391 billion reduction in profits, underscoring the vulnerability of the airline industry to unanticipated events.

scholarly journals SERVICE QUALITY IN TOURISM MANAGEMENT: COMPARISON BETWEEN TRADITIONAL AND LOW-COST AIRLINES

2021 ◽  
pp. 43-51
Author(s):  
Rojanard Waramontri
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Airline Industry ◽  
Low Cost ◽  
Quality Requirements ◽  
Factors Affecting ◽  
Perceived Service Quality ◽  
Tourism Management ◽  
Significant Difference ◽  
Customer Satisfaction And Loyalty

The purpose of this study is to examine service quality and customer satisfaction in tourism management  from the customer’s perspective, and also to explore how perceived service quality affects customer satisfaction and loyalty-related behavior towards airlines, and whether the factors affecting service quality, customer satisfaction, and loyalty differ between full-service and low-cost airlines. A critical review of the related literature reveals that the airline industry has been struggling with many challenges: cutting costs, managing fluctuating demand, keeping up with tight quality requirements while trying to maintain superior services and satisfy the needs of various customer groups. The data has been collected through questionnaires based on the previous research. 89 surveys have been completed by the passengers who traveled by air in the previous three months. Traditional airlines’ passengers have significantly higher perceived service quality and customer satisfaction. However, there is no significant difference in loyalty-related behavior. Overall, service quality has a significant influence on customer satisfaction for both traditional and low-cost airlines. However, the effect of service quality on behavioral intentions is only significant for traditional airlines. The results suggest that management of traditional and low-cost airlines should maintain service quality as it affects customer satisfaction.

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