An Empirical Study for Business Service Quality of Airline - Focusing on In-Flight Entertainment(IFE) Service -

2012 ◽  
Vol 13 (1) ◽  
pp. 361-379
Author(s):  
이찬도 ◽  
이민순
Keyword(s):  
Empirical Study ◽  
Service Quality ◽  
Business Service

An Empirical Study on the Quality of Services Offered by the Private Life Insurers in Burdwan

2016 ◽  
pp. 31-55
Author(s):  
Partha Sarathi Choudhuri
Keyword(s):  
Empirical Study ◽  
Service Quality ◽  
Sample Size ◽  
Service Provider ◽  
Service Sector ◽  
West Bengal ◽  
Private Life ◽  
Quality Of Services ◽  
Life Insurers

Service quality has become as one of the most important ensuing factors in the service sector. Considering various needs and requirements of the customers, like any other service provider life insurers also always trying to provide better quality of services to their customers in order to satisfy them. In this chapter, the researcher conducted a study on the quality of services offered by the private life insurers operating in the district of Burdwan, West Bengal, through proper investigation of the service quality structure in the present perspective. Here, accepted 661 usable responses with respect to the customers and 582 usable responses with respect to the insurers were considered as the sample size of the study and statistical package SPSS 16 as well as Bexley's Customer Retention Indicator Grid ware used to perform the analyses.

scholarly journals Service Quality Of Educational Websites: An Empirical Study

2011 ◽  
Vol 6 (6) ◽  
Author(s):  
Soumava Bandyopadhyay ◽  
Vivek Natarajan
Keyword(s):  
Empirical Study ◽  
Service Quality ◽  
University Students ◽  
Conceptual Model ◽  
Empirical Test ◽  
Ease Of Use ◽  
Perceived Service Quality ◽  
Independent Variables ◽  
The Individual

This paper employs a measurement of the service quality of educational Websites as perceived by students, following a conceptual model developed by Santos (2003).  Perceived service quality of educational Websites is conceptualized as dependent on the following variables—ease of use, content, reliability, privacy, and interaction. An empirical test with university students validates the overall model.  As for the individual independent variables, all of them except privacy are found to have a significant effect on perceived service quality.

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