An Empirical Study on the Clustering of the Retail Stores Caused by the Economies of Agglomeration

2014 ◽  
Vol 49 (1) ◽  
pp. 111 ◽  
Author(s):  
Kyung-Min Lee
2018 ◽  
Vol 20 (3) ◽  
pp. 387
Author(s):  
Andreas Widjaja, Budi Hartono Kusuma

One of important factors that determine the success of retail stores is how to make customers go to shop there, in which they have to shop there continuously. So, retailers should   have to satisfy customers in order to keep customers. In this research, the researcher would like to test and describe customer satisfaction and repatronage  intentions, through eight  variables in Carrefour and Hypermart, and developed into seven hypotheses. This research uses 160 samples to ask their perceptions about Carrefour and Hypermart. Then, from that research, there are two hypotheses that are  rejected and five hypotheses  that  are  accepted.  Perceived product  quality  and perceived price are considered as insignificant antecedents of customer satisfaction. However, perceived service quality, store assortment, trust and commitment are considered as significant antecedents   of   customers’ satisfaction, and customer satisfaction is significant antecedent of repatronage intentions.


2019 ◽  
Vol 9 (7) ◽  
pp. 166-174
Author(s):  
K Abdul Waheed ◽  
Ayisha Siddiqua

The main purpose of this study was to investigate the effect of customer characteristics, especially demographic and behavioral aspects, on service quality. We investigated the effect of demographic characteristics such as gender, age, education, income, and frequency of visits. We examined the effect of behavioral characteristics such as customer loyalty and dependency. A questionnaire was developed to measure customers’ perceived service quality by reviewing current literature in this area. This study measures pharmacy service quality from the reflective model perspective. Service quality is measured on reliability, assurance, tangibility, empathy, and responsiveness. A survey was conducted among customers who visited pharmacy retail stores in Al Ain, UAE.


2018 ◽  
Vol 7 (3.27) ◽  
pp. 453
Author(s):  
Sabu K. Nair ◽  
B Chandrachoodan Nair

Dynamic Employee Engagement envelops and interfaces a huge scope of administration teach which swings it to be a far reaching idea. Employee Engagement is an approach in the workplace resulting in the accurate environment for all the employees working in an organisation to voluntarily give of their best each day with the commitment towards organization’s goals and values. This paper tries to find practices of Employee Engagement prevailing within the organized retail industry in Ernakulum district. The Study has been carried out in various organised retail stores like Future - Bigbazar, Aditya Birla – More, Reliance Trends, Reliance Fresh, Reliance Foot Print & among the E retailers like Daily Fish & Fresh to Home .The survey was conducted among 50 employees from the mentioned companies in Ernakulum district. The objective of the paper is to study the Employee Engagement Practices which the organised retail Industry follows in Ernakulum district. The study examines the importance of job clarity, fun at work, work conditions, rewards &recognition, empowerment, co-worker support, commitment, passion and work Relationship. The findings of the study shows that rewards and recognition and work conditions plays a major role  in employee engagement among organised retail companies which leads to increased productivity, retention, commitment and  profitability.  


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