scholarly journals THE INFLUENCE OF TOP MANAGEMENT COMMITMENT ON FIRM PRODUCTIVITY THROUGH TOTAL QUALITY MANAGEMENT AND MANAGEMENT ACCOUNTING INFORMATION SYSTEM

2012 ◽  
Vol 3 (2) ◽  
Author(s):  
Roebiandini Soemantri
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Significant Influence ◽  
Management Accounting ◽  
Accounting Information ◽  
Top Management ◽  
Total Quality ◽  
Accounting Information Systems ◽  
Management Commitment ◽  
Top Management Commitment

This study examines the influence of top management commitment on firm productivity through implementation of total quality management and management accounting information systems. The research employed explanatory survey method. Data for this studywere drawn from a survey 73 Indonesia Manufacturing Firms having sertification of ISO 9000 series from 2004 up to 2006. The respondents of this research are production manager of each firm. Data were collected by indirect communication based on a questionnaireand study of documentation. Descriptive statistics were used to data analysis based on weighted mean score and path analysis. This studyused primary data and secondary data. The results are as follows : (1) there is a positive and significant influence of top management commitment toward implementation of total quality management; (2)there is a positive and significant influence of top managementcommitment on management accounting information systems; (3) there is a positive and significant influence of implementation of total quality management and management accounting information systems to firm productivity; (4) there is a positive and significant influence of top management commitment to firm productivity through implementation of total quality management; (5) there is a positive and significant influence of top management commitment to productivity through management accounting information systems; (6) there is a positive and significant influence of top management commitment on firm productivity through implementation of total quality management and management accounting information systems.

scholarly journals Quality is Never an Accident: A Survey on the Total Quality-Management Practices amongst Selected Higher Education Institutions in the Philippines

2021 ◽  
Vol 20 (10) ◽  
pp. 23-41
Author(s):  
Glenn S. Cabacang
Keyword(s):  
Higher Education ◽  
Quality Management ◽  
Strategic Planning ◽  
Total Quality Management ◽  
Higher Education Institutions ◽  
The Philippines ◽  
Top Management ◽  
Total Quality ◽  
Management Commitment ◽  
Top Management Commitment

Total Quality Management (TQM) is regarded as a gauge of university management, in order to maintain global standards. This study examined Total Quality-Management (TQM) implementation and the practices of higher education institutions in the Philippines. It utilized a cross-sectional survey-study design to 347 respondents recruited from the total population of 3847 administrators and academic members of nine selected institutions in the Philippines. The measure of TQM adoption and practices was extracted from several sources of previous TQM researches. This study was done for six months. The analyzation and interpretation of the data were done by using descriptive and inferential statistics. The results indicated that participating Filipino HEIs had a high degree of adoption on top-management commitment, Teaching and Learning Delivery Modes, campus amenities, system and process management, customer satisfaction, and linkages. In contrast, the HEIs have a modest degree of acceptance in strategic planning and Data Management. The test of differences indicated that strong confirmation to top management commitment and strategic planning as indicators of TQM is significantly more evident in private-type HEIs; and it was placed at the university level, when compared to those of the provincial and national HEIs. The findings provide some practical implications to further enhance Filipino HEIs in the advent of the Fourth Industrial Revolution.

scholarly journals TOTAL QUALITY MANAGEMENT PRACTICES AND PERFORMANCE OF HIV/AIDS PROJECTS IN RWANDA - A CASE OF AIDS HEALTH CARE FOUNDATION

2021 ◽  
Vol 6 (3) ◽  
Author(s):  
Walter Nyakundi Matoke ◽  
Eugenia Nkechi Irechukwu
Keyword(s):  
Total Quality Management ◽  
Employee Involvement ◽  
Project Managers ◽  
Top Management ◽  
Total Quality ◽  
Management Commitment ◽  
Top Management Commitment ◽  
And Performance ◽  
And Training ◽  
Hiv Aids

Rwanda’s Vision 2030 puts healthcare as one of its integral pillars. HIV/AIDS is one of the biggest challenges in the health sector and Rwanda’s economy at large since the disease led to reduction of labour supply and productivity as well as increased government expenditure on importation of expensive healthcare goods. Total quality management is one of the key factors that affect the success of projects and has gained popularity among project managers overtime. This study sought to investigate total quality management practices and performance of HIV/AIDS projects in Rwanda. Specifically, the study analyzed the effects of top management commitment, employee involvement and staff training on the performance of HIV/AIDS control projects. The study is helpful to project managers in policy formulation and rational decision making. It is also helpful to the Rwandan government in making informed decisions towards achieving health care provision objectives. The donors’ confidence in funding health projects may also be boosted by the findings of this research. The study adopted descriptive and correlational research designs. A sample of 98 respondents was drawn from a population of 130 consisting of the staff and project managers of Aids Healthcare Foundation (AHF) Rwanda. Simple random sampling technique was used to select the sample size in this study. Data used was of primary nature collected using questionnaires. Quantitative and qualitative data collected were analyzed using IBM SPSS version 22 and the findings presented in tables and figures. Regression and correlation analysis were used to establish an interaction between the dependent and independent variables. Descriptive findings indicated that over 75%, 85% and 90% of respondents did agree that at top management commitment, employee involvement and training practices respectively are practiced at AHF Rwanda. Correlation findings did indicate a Pearson correlation coefficient of 0.780, 0.630 and 0.690 for top management commitment, employee involvement and training practices respectively with significance values of 0.01 for all. Lastly the betta coefficients for top management training, employee involvement and training practices were 0.163, 0.235 and 0.126 respectively with corresponding probability values of 0.011, 0.002 and 0.036 and R squared value was found to be 71.5%. The study concluded that TQM including top management commitment, employee involvement and training are practiced largely at Aids Healthcare Foundation. Hence, a strong positive significant relationship between TQM practices and performance of HIV/AIDS projects in Rwanda. The study recommends AHF project managers to focus more on TQM practices, particularly management commitment on project activities, involvement of other employees in decision making and creating an enabling working environment and lastly, they should consider enhancing human resource training as a way to enhance project performance. Additionally, the government and the donors should ensure that TQM practices are implemented in the healthcare projects in order to realize positive results from such projects. JEL: I10; I18; J21 <p> </p><p><strong> Article visualizations:</strong></p><p><img src="/-counters-/edu_01/0770/a.php" alt="Hit counter" /></p>

scholarly journals SUPPLY CHAIN QUALITY MANAGEMENT (SCQM) PRACTICES AND THE EFFECTS ON CUSTOMERS’ SATISFACTION IN THE BREWERY COMPANIES IN CAMEROON

2020 ◽  
Vol 5 (1) ◽  
pp. 73-86
Author(s):  
Nicodemus Tiendem ◽  
Elle Serge Messomo ◽  
Sama C. Molem ◽  
Sunday Agbor Mbu
Keyword(s):  
Supply Chain ◽  
Quality Management ◽  
Customer Satisfaction ◽  
Continuous Improvement ◽  
Customer Relationship Management ◽  
Relationship Management ◽  
Customer Relationship ◽  
Top Management ◽  
Management Commitment ◽  
Top Management Commitment

Purpose: The heightening of competitive pressures has led companies to utilizing quality management practices through indirect competition. The brewery companies in Cameroon recently are noticing a wide variety of practices to this effect. This paper so sort to identify the supply chain quality management practices suitable for the brewery companies in Cameroon and also to examine their effects on customer satisfaction. Methodology: The study made use of a case study survey research design. The quest for originality and the desire to address issues particular to the brewery companies in Cameroon gave room for the use of primary data collected using a survey questionnaire. From a diverse population 200 customers of the four principal brewery companies in the South West Region participated in the study. The Cronbach’s Alpha was used to identify key constructs of supply chain quality management while the OLS technique was used to examine their effects on customer satisfaction. Results: The study found that the supply chain quality management practice suitable for the brewery companies in Cameroon were top management commitment, strategic supplier partnerships, customer relationship management, information sharing and continuous improvement and innovation. Further, top management commitment, strategic supplier partnerships, customer relationship management, continuous improvement and strategic supplier partnership were found to significantly affect customer satisfaction at 5% level of significance while information sharing was insignificant. Generally, 39.9% of variations in customer satisfaction were as a result of changes in supply chain quality management. Unique contribution to theory, policy and practice: The unique contribution to practice rest on clearly identifying the constructs of supply chain quality management suitable to the brewery companies in Cameroon. In relation to theory the study established a significant relationship between supply chain quality management and customer satisfaction and made policy recommendations for the implementation of top management commitment, customer relationship management, continuous improvement and strategic supplier partnership.

scholarly journals The enhancement of human resources through the implementation of total quality management at PR Prima in Malang, East Java-Indonesia

2018 ◽  
Author(s):  
Suyitno
Keyword(s):  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Significant Influence ◽  
Implementation Process ◽  
Total Quality ◽  
Environmental Aspects ◽  
High Quality ◽  
Competitive Price

In increasing the quality of human resources, corporate can implement total quality management (TQM), by which an employee should do a job better, more effective and more efficient in producing the products with high quality and competitive price. The research aims to identify the implementation process of TQM, and its influence toward the quality of human resources. The result showed the variables of TQM (that is, employees role, employer role, relations of employer and employees, organizational aspects, and environ employees, organization aspects, and environmental aspects) are simultaneously have a significant influence toward the quality of human resources in PR. HF Prima Malang. The organizational aspects variable is dominantly influence the corporate's quality of human resources

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