scholarly journals The Trends of Top Management Towards Spreading Total Quality Management Culture An Investigation Study for General Sector of Industry at Ninavah Province

2009 ◽  
Vol 31 (94) ◽  
pp. 147-170
Author(s):  
dr. Mahfoodh Al-Sawwaf ◽  
Layla Bilal
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Top Management ◽  
Total Quality ◽  
Management Culture

Total Quality Management in Tourism Companies

2013 ◽  
Vol 4 (3) ◽  
pp. 1-15
Author(s):  
Alaa Hussein Ali Alsrabi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Team Work ◽  
Top Management ◽  
Hotel Management ◽  
Management Support ◽  
Total Quality ◽  
Top Management Support ◽  
High Level ◽  
The Impact

This study is to identify the extent of interest and convinced top management of hotels and application levels of Total Quality Management, as well as prepare and accept the application of Total Quality Management, and indicate the top management support for the application of Total Quality Management And applying this to a sample of employees in high level management for a group of first-class hotels operating in the city of Riyadh, the study finds that the hotels surveyed apply total quality management in all its dimensions and a high level As results indicated when asked the sample of what considerations affecting about their conviction and willingness applying total quality management results were approved college about the need for a system of incentives appropriately lead to improved process quality tourism, and improve the competitive position of the hotels. When asked the sample over the impact of work teams the answers are as follows It is considered The study also concluded a set of recommendations and which ones need to find the appropriate information system will provide hotel management and Forums all the supporting data and information to activate the principle of making decisions based on facts and correct information that the formation of a team work helps to solve various problems.

Total Quality Management in Tourism Companies

2014 ◽  
pp. 1209-1223
Author(s):  
Alaa Hussein Ali Alsrabi
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Team Work ◽  
Top Management ◽  
Hotel Management ◽  
Management Support ◽  
Total Quality ◽  
Top Management Support ◽  
High Level ◽  
The Impact

This study is to identify the extent of interest and convinced top management of hotels and application levels of Total Quality Management, as well as prepare and accept the application of Total Quality Management, and indicate the top management support for the application of Total Quality Management And applying this to a sample of employees in high level management for a group of first-class hotels operating in the city of Riyadh, the study finds that the hotels surveyed apply total quality management in all its dimensions and a high level As results indicated when asked the sample of what considerations affecting about their conviction and willingness applying total quality management results were approved college about the need for a system of incentives appropriately lead to improved process quality tourism, and improve the competitive position of the hotels. When asked the sample over the impact of work teams the answers are as follows It is considered The study also concluded a set of recommendations and which ones need to find the appropriate information system will provide hotel management and Forums all the supporting data and information to activate the principle of making decisions based on facts and correct information that the formation of a team work helps to solve various problems.

scholarly journals Identification of suitable Critical Success Factors (CSFs) to implement the Total Quality Management (TQM) in the Hospitality Industry

2019 ◽  
Vol 8 (4) ◽  
pp. 275-277
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Critical Success Factors ◽  
Success Factors ◽  
Employee Involvement ◽  
Hotel Industry ◽  
Top Management ◽  
Total Quality ◽  
Critical Success ◽  
Analytic Hierarchical Process

Total Quality Management (TQM) can be used for business process improvement to achieve the quality service in the hotel business. The objective of this paper is to identify the suitable Critical Success Factors (CSFs) for implementing TQM in the Hotel industry. Analytic Hierarchical Process (AHP) analysis is done to identify the importance of CSFs. Web based analysis is used to analysis the AHP. The study has identified the suitable TQM’s CSFs of such as customer satisfaction or focus, top management commitment and leadership and employee involvement or focus or satisfaction are important CSFs to implement the TQM in the hotel industry. Based on the AHP analysis, the study has identified the suitable CSFs of TQM related to customer focus or satisfaction (CF = 0.4288), top management and leadership (TM = 0.2548) and employee involvement (EI = 0.2346) are important CSFs to implement the TQM in the hotel industry. The least importance is given to Continuous improvement (CP = 0.0818).

scholarly journals THE INFLUENCE OF TOP MANAGEMENT COMMITMENT ON FIRM PRODUCTIVITY THROUGH TOTAL QUALITY MANAGEMENT AND MANAGEMENT ACCOUNTING INFORMATION SYSTEM

2012 ◽  
Vol 3 (2) ◽  
Author(s):  
Roebiandini Soemantri
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Significant Influence ◽  
Management Accounting ◽  
Accounting Information ◽  
Top Management ◽  
Total Quality ◽  
Accounting Information Systems ◽  
Management Commitment ◽  
Top Management Commitment

This study examines the influence of top management commitment on firm productivity through implementation of total quality management and management accounting information systems. The research employed explanatory survey method. Data for this studywere drawn from a survey 73 Indonesia Manufacturing Firms having sertification of ISO 9000 series from 2004 up to 2006. The respondents of this research are production manager of each firm. Data were collected by indirect communication based on a questionnaireand study of documentation. Descriptive statistics were used to data analysis based on weighted mean score and path analysis. This studyused primary data and secondary data. The results are as follows : (1) there is a positive and significant influence of top management commitment toward implementation of total quality management; (2)there is a positive and significant influence of top managementcommitment on management accounting information systems; (3) there is a positive and significant influence of implementation of total quality management and management accounting information systems to firm productivity; (4) there is a positive and significant influence of top management commitment to firm productivity through implementation of total quality management; (5) there is a positive and significant influence of top management commitment to productivity through management accounting information systems; (6) there is a positive and significant influence of top management commitment on firm productivity through implementation of total quality management and management accounting information systems.

Total Quality Management In Construction Projects: Role Of Clients Project Managers

1997 ◽  
pp. 23-36
Author(s):  
Abd.Hakim Mohamed
Keyword(s):  
Quality Management ◽  
Total Quality Management ◽  
Construction Projects ◽  
Safety Management ◽  
Project Managers ◽  
Design Management ◽  
Successful Implementation ◽  
Total Quality ◽  
Management Culture ◽  
Team Design

The decision to implement Total Quality Management(TQM) in the construction industry should involve both the Client and Contractor. It is a complex and interactive process requires all participants to work jointly with a common objective. The participants should ensure that they are ready to change their traditional management culture and invest the required time, cost and skills for successful implementation. Primary, the Client should assess these requirement before embracing this concept. TQM is construction often starts with Client's commitment, and it is than extended to all participants of the process by requiring them to adopt the philosophy. This requires that Client to plan, organise and co-ordinate the process in a 23 "win-win" solution. The Client's Project Managers are often responsible for initiation and conduct an effective quality programme on behalf of the Client. After highlighting some important characteristtcs of TQM, this paper highlights twelve important responsibilities of the Client's Project Managers, and suggests best practices to be adopted by the Client's Project Managers when implementing TQM. These responsibilities are considered essential for the succesful implementation of TQM and include preparing and organising developing project definition; procurement; organising a joint co-ordinaltion team; design management; safety management; measuring and reviewing performance; communication; motivation; co-ordination; documentation and project postmorterm.

scholarly journals Obstacles of TQM Implementation in Saudi Universities: An Empirical Study

2021 ◽  
Vol 10 (4) ◽  
pp. 186
Author(s):  
Reema Mahmoud Abod AlOqlah
Keyword(s):  
Quality Management ◽  
Human Resources ◽  
Total Quality Management ◽  
Study Data ◽  
Point Of View ◽  
Faculty Members ◽  
Financial Resources ◽  
Academic Rank ◽  
Top Management ◽  
Total Quality

This study aims to identify the obstacles to the application of total quality management at the Saudi University from the faculty members' point of view and to identify the significance of statistical differences in the obstacles to the application of total quality management in Saudi universities from the viewpoint of faculty members according to the variables of gender, academic rank, and college. To achieve the study objectives, the researcher used the descriptive design and quantitative approach, depending on the questionnaire as the main instrument for collecting study data. The study was applied to a sample consisting of (350) faculty members at Imam Abdulrahman bin Faisal University, who were selected randomly, the number of questionnaires valid for analysis (277) questionnaires. Among the most prominent results of this study showed that top management obstacles, human resources obstacles, student’s obstacles, financial resources, educational technology obstacles, community service obstacles, obstacles to scientific research, organizational culture obstacles, and educational curriculum obstacles are affecting on implementation of TQM at Imam Abdulrahman bin Faisal University from point of view faculty members. The results showed the top management obstacles came in the first rank among the obstacles that affect TQM implementation, followed by student’s obstacles, while financial resources obstacles and human resources obstacles come in the last obstacles affect TQM implementation at Imam Abdulrahman bin Faisal University from point of view faculty members. Also, the results showed there are no significant statistical differences in the obstacles to the application of total quality management according to the variables of gender, academic rank, and college.   Received: 4 March 2021 / Accepted: 6 May 2021 / Published: 8 July 2021

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