Change Management: Factors Governing Use of Organization Development Interventions in the Public Sector

Author(s):  
Jean A. McRae
Author(s):  
Robert Flynn ◽  
Verena Marshall

The purpose of this chapter is to argue the connection between successful knowledge management implementation and a robust change management platform. The framework emanating from the platform is that of four levers: Mobilisation, Communication, Infrastructure, and Sustainability. Drawing on the research literature and the writers’ combined experience in implementing change and knowledge management in the Public Sector, the content examines utilisation of the four levers in overcoming the barriers to knowledge management systems and promoting commitment to their success. A planned outcome of this chapter is that Public Sector managers can consider and “leverage” the opportunity offered by knowledge management and sharing in the formulation and delivery of government policy. The framework of the four levers is considered from a conceptual perspective and acknowledges the opportunity for their exploration and testing in future empirical research.


2018 ◽  
Vol 13 (6) ◽  
pp. 25 ◽  
Author(s):  
Andrea Tomo

This paper aims at providing a conceptual framework to analyze the public sector through a behavioral approach.The paper relies on the framework provided by Huse (2007) to study the behavioral approach in the private sector and employs a systematic literature review to adapt this framework to the public sector.The findings enable the application of the behavioral approach to the public sector through four main areas of discussion: human resource management, interactions, organizational climate, and culture leadership and structure.Literature on public sector has less regarded this dimension despite behaviors may affect both individual and organizational performance. Thus, this paper has manifold interesting implications, especially with reference to an effective change management in the public sector.


2012 ◽  
Vol 24 (10-11) ◽  
pp. 976-987 ◽  
Author(s):  
Niall Piercy ◽  
Wendy Phillips ◽  
Michael Lewis

2017 ◽  
Vol 39 (3) ◽  
pp. 398-421 ◽  
Author(s):  
Imran Hameed ◽  
Abdul Karim Khan ◽  
Meghna Sabharwal ◽  
Ghulam Ali Arain ◽  
Irfan Hameed

This study brings together public and private sector research on change management to highlight the important role of public servants as recipients of change, which is underemphasized in the public management literature. In doing so, we identify and operationalize factors of managing successful change—involved communication and change recipients’ beliefs. The effect of involved communication on developing employees’ readiness for change is explored. Data were collected from public sector research and development organizations in Pakistan. The results of the structural equation modeling support the positive role of involved communication in developing employees’ readiness for change. Employees’ organizational identification and change recipients’ beliefs also exhibit a significant mediating role in the above-stated relationship. This study significantly contributes to the existing literature of change management in the public sector by focusing on employees as key players in an organization’s change process. Practical implications and future research directions are also discussed.


Author(s):  
Mariem Ben Rehouma ◽  
Tim Geyer ◽  
Timo Kahl

The digitalization of public administrations faces big challenges regarding employees' acceptance of IT. Change management approaches based on participation should help achieving acceptance and success of IT projects in the public sector. The research investigated how participation methods can be integrated into change management and which effects participation has on the acceptance of the introduced system in this sector. The authors followed a mixed research approach and conducted a quantitative and a qualitative study within public administrations and ministries in two states in Germany. The findings reveal that employees' participation in the form of information, communication, training, support, and active participation as well as the role of managers all have a significant positive relationship with employees' attitudes towards IT. Furthermore, they identified four key aspects of applying change-management based on employee participation in IT-projects, which they recommend to consider when implementing IT projects in the public sector in the future.


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