scholarly journals A ISO 9001:2000 Certification Model in SMEs

2018 ◽  
Vol 8 (1) ◽  
Author(s):  
Raimundo Sales Neto e Azevedo ◽  
Arnaldo Dias Belchior ◽  
Marum Simão Filho ◽  
Flávio Lenz César Lenz César
Keyword(s):  
Quality Management ◽  
Software Development ◽  
Management System ◽  
Quality Management System ◽  
Implementation Process ◽  
Iso 9001 ◽  
Organizational Processes ◽  
Certification Process ◽  
Software Company ◽  
Logical Sequence

This work describes a model for certification ISO 9001:2000 process of a software company. The Quality Management System (QMS) implementation in the company guided the fundamental processes of the software development, the organizational processes and the support processes, structuring all the practices in the company and extending its vision in relation to their own products, processes, collaborators and clients. The certification process was conducted through a set of structured activities based upon ISO/IEC 12207, in contrast to the logical sequence of implementation items in ISO 9001. As a result, this work provided greater agility in the implementation process of the QMS in the software company.

Implementation of quality management system based on ISO9001:2008 and its effects on customer satisfaction case study

2014 ◽  
Vol 31 (8) ◽  
pp. 921-937 ◽  
Author(s):  
Vahid Nabavi ◽  
Majid Azizi ◽  
Mehdi Faezipour
Keyword(s):  
Quality Management ◽  
Customer Satisfaction ◽  
Management System ◽  
Quality Management System ◽  
Implementation Process ◽  
Iso 9001 ◽  
Ahp Method ◽  
Content Type ◽  
Satisfaction Index

Purpose – The purpose of this paper is to discuss the effect of the ISO 9001 quality management system on customer satisfaction and show an application of an analytic hierarchy process (AHP)-based method for measuring the customer satisfaction index (CSI). This will be useful to anyone who wants to have an ISO 9001 quality management system in his or her organization. Design/methodology/approach – This paper describes an ISO 9001 quality management implementation process based on ISO 9001 requirements, and uses the AHP method for weighting effective criteria on customer satisfaction. All data were obtained via questionnaires and assessed with EXPERT CHOICE 11 software. Findings – According to the results of the weighting, the factors influencing the satisfaction of a kitchen worktops customer, price and sales terms of this product has a significant impact on customer satisfaction and, in competitive conditions, this criterion has a determining role in the creation of utility for customers. ISO 9001 quality management system has been able to increase the CSI within an 11-month period of study. Originality/value – This paper is the first to use the AHP method with a new approach in a case study, offering a complete, comprehensive method for assessing customer implications.

scholarly journals Preparation of QMS Manual and its Implementation - A Case Study

2018 ◽  
Vol 8 (3) ◽  
Author(s):  
Apoorwa Nag ◽  
Kapil Soni
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Iso 9000 ◽  
Iso 9001 ◽  
Regulatory Requirements ◽  
Certification Process ◽  
Efficiency And Effectiveness ◽  
Systematic Planning

ISO standards of 9000 family assist in designing and implementing quality management system in an organization. QMS increases the efficiency and effectiveness of organization's ability to meet customer, statutory and regulatory requirements applicable to the product and the organizations own requirements. It also helps in systematic planning, organizing, monitoring and verifying of the process thus reducing needless capital, increasing productivity, ensuring quality in process and product.In this thesis a quality management system manual and the necessary formats are prepared for a company which is not ISO certified, taking them a step closer to certification process. The manual is prepared as per the requirement of ISO 9001.2008 standard and the company’s scope. ISO 9001.2008 and ISO 9000.2005 standards were referred for the preparation of the manual, where ISO 9000 states the fundamentals and vocabulary of QMS and ISO 9001 states the requirements in quality management system. ISO 9001 is the only certifying standard in ISO 9000 family. These standard guides the organization in implementing, maintaining, monitoring, improving QMS to meet the customer, statutory and regulatory requirements. Via visiting the organization, understanding the organizations scope of work, process and procedures adopted in the firm, collecting the required documents and data and integrating these process, procedures and formats a Quality manual is prepared. By implementing the manual, adopting the procedures and documenting the process and progress the performance of the organization can be improved. If interested the organization can go ahead with certification process after fully implementing ISO process.

scholarly journals BUDAYA MUTU DAN IMPLEMENTASI ISO 2008: 9001 SERTA DAMPAKNYA TERHADAP KOMITMEN ORGANISASIONAL

2015 ◽  
Vol 5 (1) ◽  
Author(s):  
Muafi Muafi ◽  
Nilmawati Nilmawati
Keyword(s):  
Organizational Commitment ◽  
Quality Management ◽  
Significant Influence ◽  
Management System ◽  
Quality Management System ◽  
Implementation Process ◽  
Partial Least Square ◽  
Least Square ◽  
Iso 9001 ◽  
Quality Culture

<p>Tujuan penelitian ini adalah untuk menganalisis pengaruh budaya mutu terhadap proses implementasi ISO 9001: 2008 dan dampaknya terhadap komitmen organisasional. Peneliti akan menganalisis persepsi dosen dan karyawan Program<br />Manajemen Universitas Pembangunan Nasional “Veteran” Yogyakarta (MM UPNVY) pada pentingnya peran budaya mutu dalam proses implementasi ISO 9001:2008 dan dampaknya terhadap komitmen organisasional. Penelitian ini<br />diharapkan dapat memberikan manfaat pada pengelola MM dan UPNVY dalam implementasi ISO 2008: 9001, sehingga bisa diambil kebijakan dan keputusan yang terbaik dalam peningkatan kinerja Prodi. Teknik pengambilan sampel menggunakan sensus. Teknik statistik Partial Least Square (PLS) digunakan untuk analisis data. Hasil penelitian menunjukkan bahwa budaya mutu berpengaruh positif dan signifikan terhadap penerapan sistem manajemen mutu dan penerapan sistem manajemen mutu berpengaruh positif dan signifikan pada komitmen organisasional.</p><p> </p><p>The objective of this research was to analyze the influence of quality culture toward the implementation process of ISO 9001:2008 and its impacts on organizational commitment. The researcher analyzed the lecturers’ and staff’s perception at Management Master Program, Universitas Pembangunan Nasional “Veteran” Yogyakarta (MM UPNVY) on the role importance of quality culture in the implementation process of ISO 9001:2008 and its impacts on organizational commitment. This study was expected to give benefits for MM and UPN “Veteran” Yogyakarta in implementing ISO 2008:9001, so the best policies and decision can be taken to improve the performance of MM UPNVY. The population of this<br />study was lecturers and staff at MM, UPNVY. The samples were taken by census. Then, the data were analyzed by Partial Least Square (PLS) statistical technique. The result showed that (1) quality culture gave positive and significant influence toward the implementation of quality management system, (2) the implementation of quality management system gave positive and significant influence toward organizational commitment.</p>

Quality management for microenterprises and start-ups – is the ISO 9001 suitable?

2020 ◽  
Vol 12 (4) ◽  
pp. 435-446
Author(s):  
Sandra Klute-Wenig ◽  
Robert Refflinghaus
Keyword(s):  
Project Management ◽  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Implementation Process ◽  
Iso 9001 ◽  
Practical Implementation ◽  
Content Type ◽  
Project Management System ◽  
Start Ups

Purpose Quality management systems are well established in multinationals and SMEs. For establishing and improving such systems, there is a variety of guidelines. Furthermore, there are software tools allowing a self-assessment of the current state of the implemented systems. However, these approaches do not fit for micro-enterprises and start-ups. Their processes are rather informal or not yet specified. Moreover, these companies are often in a phase of strong growth and have only one person in charge. Hence, they face the difficulty to decide if and how a (quality) management system should be implemented. This paper aims to show a first guideline for implementation. Design/methodology/approach The first step comprises a definition of microenterprises and start-ups and an analysis of their specific characteristics. Following, an overview of the DIN EN ISO 9001:2015 and its requirements is given. Next, it is analysed which requirements are relevant for or can be implemented in microenterprises and start-ups. Based on this, a guideline for decision-making is developed to examine if an application of the analysed standard is useful or necessary for the regarded companies. Also, the guideline illustrates how the requirements can be implemented. Findings A literature review, an analysis of the DIN EN ISO 9001:2015, the standards for project management, microenterprises and start-ups have been carried out. Thereby, the need to decide whether to implement implement a quality management system and assistance for the implementation process has been revealed as essential for the companies considered. Literature mostly deals with implementing a quality and/or project management system in multinationals and SMEs but not in very small companies. Furthermore, first practical examples have shown that microenterprises face difficulties when choosing and implementing a quality management system. A practical implementation guideline for these companies is lacking. Originality/value Although there is a lot of research dealing with quality management in SME, research about quality management in microenterprises and start-ups is scarce. This paper offers a first approach for a guideline of implementing an appropriate quality and possibly an additional or alternative project management in microenterprises and start-ups. This should facilitate the process of deciding if and how to implement an adequate management system for the regarded companies.

Quality Management System Implementation Based on Lean Principles and ISO 9001:2015 Standard in an Advanced Simulation Centre

2021 ◽  
Vol 51 ◽  
pp. 28-37
Author(s):  
Maria Angeles Tebar Betegon ◽  
Víctor Baladrón González ◽  
Natalia Bejarano Ramírez ◽  
Alejandro Martínez Arce ◽  
Juan Rodríguez De Guzmán ◽  
...  
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001 ◽  
System Implementation ◽  
Lean Principles ◽  
Simulation Centre

ISO 9001:2000 based quality management system via ABET-based accreditation

2011 ◽  
Vol 7 (2) ◽  
pp. 125 ◽  
Author(s):  
D. Thandapani ◽  
K. Gopalakrishnan ◽  
S.R. Devadasan ◽  
C.G. Sreenivasa ◽  
R. Murugesh
Keyword(s):  
Quality Management ◽  
Management System ◽  
Quality Management System ◽  
Iso 9001

Intensifying effects of COVID-19 on economic growth, logistics performance, environmental sustainability and quality management: evidence from Asian countries

2021 ◽  
Vol ahead-of-print (ahead-of-print) ◽  
Author(s):  
Muhammad Ikram ◽  
Yichen Shen ◽  
Marcos Ferasso ◽  
Idiano D’Adamo
Keyword(s):  
Economic Growth ◽  
Quality Management ◽  
Environmental Performance ◽  
Management System ◽  
Quality Management System ◽  
Iso 14001 ◽  
Iso 9001 ◽  
Asian Countries ◽  
Content Type ◽  
Goods And Services

Purpose This study aims to explore the effects of the COVID-19 outbreak on exports of goods and services, logistics performance, environmental management system (ISO 14001) certification and quality management system (ISO 9001) certification in top affected Asian countries of India, Iran, Indonesia, Philippines, Bangladesh and Pakistan. Design/methodology/approach A novel grey relational analysis models’ approach is used to examine the inter-relationship between COVID-19 economic growth and environmental performance. Moreover, the authors applied a conservative (maximin) model to investigate which countries have the least intensifying affected among all of the top affected COVID-19 Asian countries based on the SS degree of grey relation values. The data used in this study was collected from multiple databases during 2020 for analysis. Findings Results indicate that the severity of COVID-19 shows a strong negative association and influence of COVID-19 on the exportation of goods and services, logistics performance, ISO 9001 and ISO 14001 certifications in all the six highly affected countries during a pandemic outbreak. Although the adverse effects of COVID-19 in exporting countries persisted until December 31, 2020, their magnitude decreased over time in Indonesia and Pakistan. During the COVID-19 outbreak, Pakistan showed comparatively better performance among the six top highly affected Asian countries due to its smart locked down strategy and prevents its economy from severe damages. While India and Iran export drastically go down due to a rapid increase in the number of COVID-19 cases and deaths. Research limitations/implications The research findings produce much-required policy suggestions for leaders, world agencies and governments to take corrective measures on an emergent basis to prevent the economies from more damages and improve their logistics, environmental and quality performance during the pandemic of COVID-19. Originality/value This study develops a framework and investigates the intensifying effects of COVID-19 effects on economic growth, logistics performance, environmental performance and quality production processes.

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