PUBLIC ACCEPTANCE OF GREY WATER REUSE: A CASE STUDY & ANALYSIS IN THE UAE

This chapter examines the effect of group dynamics on the 2016 decision within the administration of President Barack Obama to lead the international coalition in a mission to liberate Raqqa, Syria, from the Islamic State. The authors show that whereas the groupthink syndrome characterized the decision-making process of the US-led coalition’s decision to attack Raqqa, it was polythink that characterized the decision-making dynamics both in the US-led coalition and within the inner circle of Obama’s own foreign policy advisors. Through case-study analysis, the authors illustrate that groupthink is more likely in strategic decisions, whereas polythink is more likely in tactical decisions.

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Feelings of Quarantine: Allegories for the Lockdown

Culture & Psychology ◽

10.1177/1354067x211004086 ◽

2021 ◽

pp. 1354067X2110040

Author(s):

Linus Paul Frederic Guenther

Keyword(s):

Coping Strategies ◽

Meaning Making ◽

Psychological Perspective ◽

Study Analysis ◽

Subjective Meaning ◽

Case Study Analysis ◽

Creative Self ◽

Life Script ◽

The Voice

This case study shows how allegories are a means to express the inexpressible and how Allegory Analysis can be a method to reveal it and bring out the subjective meaning making, life script ideology, and capability to deal with the ambivalent in critical life situations. From a cultural psychological perspective, the research is based on feelings during the quasi-quarantine period of the COVID-19 pandemic. The study tries to understand the coping strategies with which people deal with a psychological crisis in general concerning for the COVID-19 lockdown. It discusses further ways to deal with the ambivalences and subjective meaning making arousing through such a crisis. The case study analysis of Miss K. not only showed her meaning making processes and attitude of life but also showed how to deal with the uncertainty during the critical lockdown period. Through her allegories, she utters her current life script ideology that living nowadays means to function like a machine while being creative, self-reflective at the same time. Her meaning making process counterbalanced between the voice of being delivered to withdrawal or depression versus the voice of being able to learn, connect, and relax. Her coping strategy was bearing the ambivalence in a psychological crisis with faith.

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Criminogenic Policy Antithetical to Peace Policy: A Case Study of NAFTA as a Violation of International Law

Humanity & Society ◽

10.1177/0160597620932893 ◽

2020 ◽

pp. 016059762093289

Author(s):

Daniel Patten

Keyword(s):

Human Rights ◽

International Law ◽

Free Trade Agreement ◽

Trade Agreement ◽

Negotiation Process ◽

Study Analysis ◽

Business Investment ◽

Written Text ◽

Case Study Analysis

Successful peace policy that enshrines human rights allows individuals to thrive economically, politically, and socially with minimal conflict. Building from literature on crimes of globalization, genocide, and human rights, the current research investigates the concept of a criminogenic policy that at its core is antithetical to peace policy. Using case study analysis, North American Free Trade Agreement (NAFTA) is found to be both criminal and criminogenic in violation of international law for two primary reasons. First, the NAFTA negotiation process was criminal and criminogenic for three interrelated reasons: (1) powerful elites heavily influenced the outcome, (2) it was undemocratic, and (3) the opposition was often repressed. Second, the NAFTA policy itself was criminal and criminogenic for two reasons: (1) NAFTA as a policy ignored all of the critical voices that predicted negative outcomes and (2) the written text of NAFTA is criminal for failing to include human rights protections while offering a litany of rights to protect business investment.

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Proactive Value Co-Creation via Structural Ambidexterity: Customer Success Management and the Modularization of Frontline Roles

Journal of Service Research ◽

10.1177/1094670521997565 ◽

2021 ◽

pp. 109467052199756

Author(s):

Bryan Hochstein ◽

Nawar N. Chaker ◽

Deva Rangarajan ◽

Duane Nagel ◽

Nathaniel N. Hartmann

Keyword(s):

Value Creation ◽

Functional Role ◽

Service Firms ◽

Study Analysis ◽

Case Study Analysis ◽

Multilevel Perspective ◽

Business To Business ◽

Depth Interviews

An increasing number of business-to-business (B2B) service firms have transitioned to recurring revenue-based solutions. These subscription B2B solutions are becoming increasingly common, yet offer challenges for long-term renewal if value is not consistently realized by the customer. To address this concern, customer success (CS) management has emerged. CS management is based on regular proactive action taken by the seller to (a) educate, prepare, and engage customers for value co-creation; (b) demonstrate the value delivered by the solution; and (c) provide a channel for advocacy on behalf of customers within the service-providing firm. Our findings highlight the under-researched topic of CS in B2B settings. Specifically, we propose the CS function and role as a structural alternative to within-person (i.e., cross-functional) ambidexterity and emphasize the ability of a CS focus by service firms to complement existing firm operations in value creation efforts. Our case study analysis provides a multilevel perspective (i.e., executive, functional role employees, and customers) via in-depth interviews that offer unique insights on “how parts of the service-sales system work together.” Overall, CS is growing as a practice that propagates value to the customer via ongoing success with solutions while improving service-firm renewal and growth of subscription business.

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