scholarly journals The Role of Customer Knowledge Management on The SMEs Business Performance

2021 ◽  
Vol 14 (1) ◽  
pp. 34
Author(s):  
Ardik Praharjo ◽  
Kardina Yudha Parwati
Keyword(s):  
Knowledge Management ◽  
Business Performance ◽  
Small And Medium Enterprises ◽  
Partial Least Square ◽  
Least Square ◽  
Company Performance ◽  
Innovation Capability ◽  
Customer Knowledge ◽  
Customer Knowledge Management

This study examines Customer Knowledge Management (CKM) on innovation capability and business performance in Micro, Small, and Medium Enterprises (UMKM) in Malang. CKM emerged as an important dan effective system to improve innovation capabilities and company performance. However, the role of CKM in innovation and company performance is not recognized well by the company. The research method used is a quantitative explanatory approach. Data collection was collected through a questionnaire distributed to owners or managers of small dan medium industries, especially in the culinary sector, the variety of processed chips, which is the main domain of UMKM Malang City. The data analysis technique used is Partial Least Square (PLS). This study shows that customer knowledge management has a significant effect on innovation capability dan business performance.

Customer knowledge management, innovation capability and business performance: a case study of the banking industry

2014 ◽  
Vol 18 (3) ◽  
pp. 591-610 ◽  
Author(s):  
Nastaran Taherparvar ◽  
Reza Esmaeilpour ◽  
Mohammad Dostar
Keyword(s):  
Knowledge Management ◽  
Firm Performance ◽  
External Environment ◽  
Knowledge Flows ◽  
Innovation Capability ◽  
Customer Knowledge ◽  
Content Type ◽  
Customer Knowledge Management ◽  
Private Banks

Purpose – This paper aims to examine the effect of customer knowledge management (CKM) on continuous innovation and firm performance in 35 private banks in Guilan (Iran). CKM emerges as an important and effective system for innovation capability and firm performance. However, the role of CKM in innovation and performance is not well understood. Design/methodology/approach – Data have been collected via questionnaires from managers of private banks in Guilan. Feedback was received from 265 managers in 350 distributed questionnaires, and hypotheses were tested using the structural equation modelling. Findings – The results of this paper indicate that knowledge from customers has a positive impact on both innovation speed and innovation quality as well as operational and financial performances. Also, our results demonstrate a different effect of knowledge about customer and knowledge for customers on various dimensions of innovation and firm performance. By using customer’s knowledge flows, firms will be aware of external environment and new changes in customers’ needs and so will be more innovative and perform better. Practical implications – CKM is known as an important system to connecting internal environment to external environment to create novel ideas. The results of this paper shed light on the consequences of CKM on firms and provide support for the importance of CKM to enhance innovation capacity and firm performance. Originality/value – This article is one of the first to find empirical support for the role of CKM within firms and its importance on innovation capability and firm performance. This study can provide valuable insights and guidance for researchers and managers as well.

TECHNOLOGICAL INNOVATION CAPABILITY AND INTERACTION EFFECT IN A SCANDINAVIAN INDUSTRY CLUSTER

2017 ◽  
Vol 21 (05) ◽  
pp. 1740007 ◽  
Author(s):  
ØIVIND STRAND ◽  
MICHELLE WIIG ◽  
TOBIAS TORHEIM ◽  
HANS SOLLI-SÆTHER ◽  
ERIK NESSET
Keyword(s):  
Technological Innovation ◽  
Partial Least Square ◽  
Least Square ◽  
Company Performance ◽  
Competitive Advantages ◽  
Innovation Capability ◽  
Marketing Capabilities ◽  
Industry Cluster ◽  
Cluster Interaction ◽  
Dependent Learning

How do innovation ecosystems affect the technological innovation capabilities (TICs), as defined by Yam et al. (2004), and company performance? Empirical data was acquired through a survey of 75 maritime equipment suppliers in an industry cluster in Norway. Regression analysis was supplemented with partial least square methods in order to compensate for the low number of respondents. Significant effects were found for manufacturing and marketing capabilities on company performance. The results for organisational capability were method dependent. Learning, R&D, resource allocation and strategic capabilities were identified as insignificant. These results conflict with other studies that identified manufacturing capabilities as the only insignificant TIC construct. However, the findings are partially in line with studies that have questioned learning, organising, and resource capabilities as drivers for competitive advantages. The moderating effect of cluster interaction and manufacturing capability on performance is coherent with prior research, but further research is needed for a deeper understanding of these interaction effects.

EFFECTS OF CUSTOMER KNOWLEDGE MANAGEMENT AND CUSTOMER ORIENTATION ON INNOVATION CAPACITY AND MARKETING RESULTS IN SMEs: THE MEDIATING ROLE OF INNOVATION ORIENTATION

2018 ◽  
Vol 22 (07) ◽  
pp. 1850055 ◽  
Author(s):  
PILAR FIDEL ◽  
WALESSKA SCHLESINGER ◽  
ESPOSITO EMILO
Keyword(s):  
Knowledge Management ◽  
Empirical Evidence ◽  
Customer Orientation ◽  
Mediation Effect ◽  
Equation Modeling ◽  
Customer Knowledge ◽  
Strategic Resources ◽  
Customer Knowledge Management ◽  
Innovation Capacity

Managing customer knowledge is a key of source for SMEs. The principal aim of this paper is to provide empirical evidence on the direct effects of two specific strategic resources: customer orientation and customer knowledge management (CKM), on innovation capacity and marketing results in SMEs. The study also examines the role of innovation orientation as a mediator between customer orientation and CKM. For this purpose, a structural model was proposed and tested through an empirical investigation with variance-based structural equation modeling (PLS) using a sample made up of 210 Spanish SMEs. The findings highlight the relevance of CKM and customer orientation as important strategic resources for developing innovation capacity and marketing results, and they confirm the mediation effect of innovation orientation. Empirical evidence supports the importance of customer orientation and CKM in boosting innovation and performance. These findings have important implications for performance in SMEs.

scholarly journals Pengaruh Orientasi Kewirausahaan dan Kapasitas Inovasi terhadap Kesuksesan Proyek pada Bidang Fashion

2020 ◽  
Vol 2 (3) ◽  
pp. 690
Author(s):  
Fernando Gho Danny ◽  
Louis Utama
Keyword(s):  
Entrepreneurial Orientation ◽  
Business Performance ◽  
Small And Medium Enterprises ◽  
Creative Industries ◽  
Partial Least Square ◽  
Least Square ◽  
Firm Level ◽  
Entrepreneurial Marketing ◽  
Medium Enterprises ◽  
The Relationship

Purpose – This paper examines the relationship between entrepreneurial orientation, innovation capacity, and firm performance in the creative industries context. Design/methodology/approach – The developed conceptual model is tested using partial least square ( PLS ) using a sample of 30 creative industries small medium enterprises owners. Findings – The result of the PLS model shows that both EO and IC act as a basis for improved business performance among small and medium enterprises. Based on the research findings, it can be argued that both EO and EO fully unlock their value-creating potential among small and medium enterprises. Originality/value – In addition to providing initial insight on the relationship between entrepreneurial action, innovative capacity, and performance with the creative industries, the paper also is one of the first on the creative industries to focus on firm-level strategy.Tujuan dari makalah ini adalah membahas hubungan antara orientasi kewirausahaan, kapasitas inovasi, dan kinerja perusahaan dalam konteks industri kreatif. Desain / metodologi / pendekatan - Model konseptual yang dikembangkan diuji menggunakan partial least square (PLS) menggunakan sampel 30 pemilik UKM industri kreatif. Temuan - Hasil model PLS menunjukkan bahwa baik EO dan IC bertindak sebagai dasar untuk meningkatkan kesuksesan proyek di antara usaha kecil dan menengah. Berdasarkan temuan penelitian, dapat dikatakan bahwa EO dan IC sepenuhnya membuka kunci potensi penciptaan nilai mereka di antara perusahaan kecil dan menengah. Orisinalitas / nilai – Dalam studi ini selain memberikan wawasan awal antar tindakan kewirausahaan, kapasitas inovaif dan kinerja dalam indsutri kreatif. Makalah ini juga merupakan salah satu yang pertama di industri kreatif untuk fokus pada tingkat perusahaan. Kata kunci: Entrepreneurial marketing, Innovation, Competitive Advantage, Creativity in Marketing, Entrepreneurial orientation.

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