The structural relationship between hotel employees" emotional labor, job stress, and destructive response behaviors : The mediating effect of job stress and the moderating effect of emotional appraisals by leaders

Min-Young Kim; Hyung-Ryong Lee

doi:10.21298/ijthr.2019.11.33.11.133

The structural relationship between hotel employees" emotional labor, job stress, and destructive response behaviors : The mediating effect of job stress and the moderating effect of emotional appraisals by leaders

International Journal of Tourism and Hospitality Research ◽

10.21298/ijthr.2019.11.33.11.133 ◽

2019 ◽

Vol 33 (11) ◽

pp. 133-151

Author(s):

Min-Young Kim ◽

Hyung-Ryong Lee

Keyword(s):

Job Stress ◽

Emotional Labor ◽

Moderating Effect ◽

Structural Relationship ◽

Mediating Effect ◽

Hotel Employees ◽

Response Behaviors

Download Full-text

The Structural Relationship Between Hotel Employees’ Person-Job Fit, Emotional Labor, Emotional Exhaustion, and Turnover Intention: Moderating Effect of Perceived Organization Support

Journal of Tourism Sciences ◽

10.17086/jts.2020.45.1.199.223 ◽

2021 ◽

Vol 45 (1) ◽

pp. 199-223

Author(s):

Yong-Seok Lee ◽

Hyung-Ryong Lee

Keyword(s):

Emotional Exhaustion ◽

Emotional Labor ◽

Turnover Intention ◽

Moderating Effect ◽

Structural Relationship ◽

Job Fit ◽

Hotel Employees ◽

Organization Support

Download Full-text

The Structural Relationship between Hotel Employee's Emotional Labor, Job Stress and Response Behaviors: An Application of Farrell`s EVLN Model

Journal of Tourism Sciences ◽

10.17086/jts.2020.44.5.181.207 ◽

2020 ◽

Vol 44 (5) ◽

pp. 181-207

Author(s):

Min-Young Kim ◽

Hyung-Ryong Lee

Keyword(s):

Job Stress ◽

Emotional Labor ◽

Structural Relationship ◽

Response Behaviors

Download Full-text

Mediated Moderation in the Relationship between Emotional Labor and Turnover Intention among Personal Assistants for the Disabled: Mediating Effect of Job Stress and Moderating Effect of Social Support from Coordinators

JOURNAL OF SPECIAL EDUCATION & REHABILITATION SCIENCE ◽

10.23944/isers.2017.03.56.1.20 ◽

2017 ◽

Vol 56 (1) ◽

pp. 489-509

Author(s):

Myung-Sun Chung ◽

Gun-Hwan Han ◽

Kyong-Jun Lee

Keyword(s):

Social Support ◽

Job Stress ◽

Emotional Labor ◽

Turnover Intention ◽

Moderating Effect ◽

Mediating Effect ◽

Mediated Moderation ◽

The Disabled ◽

Personal Assistants ◽

The Relationship

Download Full-text

"Mediating Effect of LMX and Moderating Effect of Sympathy Index in the Relationship between Social Worker’s Emotional Labor and Burnout in Busan Metropolitan City"

Journal of Public Policy Studies ◽

10.33471/ila.36.2.6 ◽

2019 ◽

Vol 36 (2) ◽

pp. 133-171

Author(s):

Kwang Hoon Son

Keyword(s):

Emotional Labor ◽

Moderating Effect ◽

Mediating Effect ◽

Metropolitan City ◽

The Relationship

Download Full-text

The Effect of Emotional Labor on Job Satisfaction: A Focus on the Mediating Effect of Job Stress

Korea Association of Business Education ◽

10.23839/kabe.2018.33.4.217 ◽

2018 ◽

Vol 33 (4) ◽

pp. 217-237

Author(s):

Miao－Miao Huo ◽

Hyun－Sung Oh ◽

Yoon－Sik Jeon ◽

Kang－Su Lee

Keyword(s):

Job Satisfaction ◽

Job Stress ◽

Emotional Labor ◽

Mediating Effect

Download Full-text

Hotel rooms and F&B employee’s emotional labor influencing Jay Customers on job stress andturnover intention: moderating effect on the position

Journal of Hospitality and Tourism Studies ◽

10.31667/jhts.2019.6.79.148 ◽

2019 ◽

Vol 79 ◽

pp. 148-164

Author(s):

Hyoung-Min Kim ◽

Han-Jo Kwon

Keyword(s):

Job Stress ◽

Emotional Labor ◽

Moderating Effect

Download Full-text

The Moderating Effect of Prosocial Behavior on the Relationship between Emotional Labor and Emotional Exhaustion of Hotel Employees: based on the Multivariate Linear Regression

2020 16th Dahe Fortune China Forum and Chinese High-educational Management Annual Academic Conference (DFHMC) ◽

10.1109/dfhmc52214.2020.00031 ◽

2020 ◽

Author(s):

Yixing Jin ◽

Cheng Lin ◽

Peiying Wu ◽

Yingda Wang

Keyword(s):

Linear Regression ◽

Prosocial Behavior ◽

Emotional Exhaustion ◽

Emotional Labor ◽

Moderating Effect ◽

Multivariate Linear Regression ◽

Hotel Employees ◽

The Relationship

Download Full-text

A Study on the Relationship between Confucian Values and Job Burnout of Korean Corporate Workers - The Mediating Effect of Negative Emotion Regulation and the Moderating Effect of Emotional Labor -

Journal of Human Resource Management Research ◽

10.14396/jhrmr.2021.28.2.39 ◽

2021 ◽

Vol 28 (2) ◽

pp. 39-60

Author(s):

Kyung Hwan Yeo ◽

◽

Ye Ju Kwan

Keyword(s):

Emotion Regulation ◽

Emotional Labor ◽

Negative Emotion ◽

Moderating Effect ◽

Job Burnout ◽

Mediating Effect ◽

Confucian Values ◽

The Relationship

Download Full-text

The Influence of Railway Traffic Controllers’ Job Stress on Fatigue and Conflict between Work and Life: Mediating Effect of Fatigue and Moderating Effect of OBSE

Journal of The Korean Society For Urban Railway ◽

10.24284/jkosur.2021.06.9.2.869 ◽

2021 ◽

Vol 9 (2) ◽

pp. 869-881

Author(s):

Jung-Gon Kim

Keyword(s):

Job Stress ◽

Moderating Effect ◽

Mediating Effect ◽

Railway Traffic ◽

Work And Life

Download Full-text

A Study on the Structural Relationship between Social Capital and Emotional Labor, Job Stress, Job Satisfaction and Customer Orientation

Journal of Distribution and Management Research ◽

10.17961/jdmr.21.5.201810.131 ◽

2018 ◽

Vol 21 (5) ◽

pp. 131-140

Author(s):

Chung, Jae Yup ◽

Sung-Yong Ryu ◽

Young Kim

Keyword(s):

Job Satisfaction ◽

Social Capital ◽

Job Stress ◽

Emotional Labor ◽

Customer Orientation ◽

Structural Relationship

Download Full-text