"Mediating Effect of LMX and Moderating Effect of Sympathy Index in the Relationship between Social Worker’s Emotional Labor and Burnout in Busan Metropolitan City"

2019 ◽  
Vol 36 (2) ◽  
pp. 133-171
Author(s):  
Kwang Hoon Son
Author(s):  
Eunyoung Seo ◽  
Jinkook Tak

The purpose of this study was to examine the relationships among growth orientation, job crafting and creative behavior. Specifically, this study examined the mediating effect of job crafting on the relationship between growth orientation and creative behavior. Also, this study was intended to examine the moderating effect of development culture on the relationship between growth orientation and job crafting. In addition, the moderated mediation effect of developmental culture was examined in relation to growth orientation and creative behavior. Data were collected among 294 employees who were working in various companies via online survey. The results showed that growth orientation was positively related to job crafting and creative behavior, and job crafting partially mediated the relationship between growth orientation and creative behavior. Also when development culture of the organization was strong, the relation of growth orientation to job crafting was stronger, confirming the moderating effect of development culture. In addition, the moderated mediation effect of developmental culture was found. Based on the results of this study, implications, l implications, limitations, and future research were discussed.


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