Factors Influencing Customer Satisfaction and Behavioral Intention for Fast-Casual Restaurants (A Case Study in a Shopping Center, Bangkok)

2020 ◽  
Author(s):  
Thanathon Kaewmahaphinyo ◽  
Chompu Nuangjamnong ◽  
Kitikorn Dowpiset
Keyword(s):  
Customer Satisfaction ◽  
Behavioral Intention ◽  
Shopping Center ◽  
Factors Influencing

scholarly journals A study on factors influencing customer satisfaction: A case study of hospital dialysis patients

2013 ◽  
Vol 3 (10) ◽  
pp. 2603-2608 ◽  
Author(s):  
Zahra Jamalizadeh ◽  
Fattaneh Alizadeh Meshkani ◽  
Abdollah Naami
Keyword(s):  
Customer Satisfaction ◽  
Dialysis Patients ◽  
Factors Influencing

scholarly journals ANALYSIS OF FACTORS INFLUENCING GREEN PURCHASE BEHAVIOR : A CASE STUDY OF THE COSMETICS INDUSTRY IN INDONESIA

2018 ◽  
Vol 2 (1) ◽  
pp. 453
Author(s):  
Nicholas Wilson ◽  
Evan Theodorus ◽  
Pauline Tan
Keyword(s):  
Behavioral Intention ◽  
Positive Relationship ◽  
Positive Impact ◽  
Behavioral Control ◽  
Purchase Behavior ◽  
Survey Method ◽  
Perceived Behavioral Control ◽  
Factors Influencing ◽  
Industry Survey

This research attempted to uncover factors which could influence consumer’s green purchase behavior towards green cosmetic product in the Indonesian cosmetics Industry. Survey method was used in this research, in which questionnaires were distributed to 260 respondents who have ever bought and used green cosmetics products in Indonesia. Data were then analyzed using AMOS 22.0. Based on the results obtained in this research, it was concluded that attitude towards the behavior and perceived behavioral control had a positive impact on behavioral intention, while perceived behavioral control also had a positive impact toward consumers’ green purchase behavior. Meanwhile, behavioral intention didn’t have a positive impact on green purchase behavior. In regards to the value or implication generated in this research, the results of this research will improve academicians, practicioners, and public’s knowledge and understanding about the factors which had a positive relationship or impact on Indonesian consumers’ green purchase behavior in the cosmetics industry.

scholarly journals Impact of Value Co-Creation on International Customer Satisfaction in the Airsoft Industry: Does Country of Origin Matter?

2020 ◽  
Vol 13 (10) ◽  
pp. 223
Author(s):  
Gabriela Menet ◽  
Marek Szarucki
Keyword(s):  
Customer Satisfaction ◽  
Positive Impact ◽  
Country Of Origin ◽  
Quality Level ◽  
Value Proposition ◽  
Study Approach ◽  
Factors Influencing ◽  
Entrepreneurial Company ◽  
The Impact

The paper’s objective is to investigate the impact of value proposition co-creation on international customer satisfaction in the airsoft industry. This empirical paper aims at answering a question “Which factors influence satisfaction of the international customers involved in the process of value co-creation in the airsoft industry” and sets a hypothesis that value co-creators’ country of origin has a positive impact on customers’ satisfaction. A case study approach of an entrepreneurial company (GATE) was supplemented with data collected via a survey (n = 176), where consumers’ perception of the firm’s value proposition and its influence on their satisfaction were investigated. The study contributes to the value creation theory by identifying the main factors influencing customer satisfaction in the airsoft industry and verifying whether the co-creators’ origin affects the factors’ ratings. The results indicate that the most crucial factors influencing international customer satisfaction in this industry are quality level and product functionality and that the country of origin of customers has no significant impact on international customer satisfaction.

Customer’s satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank – An Giang Branch

2020 ◽  
Vol 4 (3) ◽  
pp. First
Author(s):  
Tran Minh Hieu ◽  
Nguyen Duong Ngoc Mai Chi
Keyword(s):  
Customer Satisfaction ◽  
Service Quality ◽  
Test Method ◽  
Quality Of Services ◽  
Factors Affecting ◽  
Factors Influencing ◽  
Alpha Reliability ◽  
Survey Results ◽  
Development Orientation

This study applied SERVQUAL scale of Parasuraman et al to measure factors affecting customer satisfaction on service quality at Vietnam Technological and Commercial Joint Stock Bank - An Giang Branch (Techcombank An Giang). The study was conducted to survey 207 customers who have been using the service at Techcombank An Giang. The survey results were analyzed by the Cronbach's Alpha reliability test method, then used Exploratory factor analysis (EFA) to verify and evaluate the scale of service quality. The results of the regression analysis show that customer's satisfaction about service quality at Techcombank An Giang includes four factors: The factor with the highest level is the Empathy with Beta = 0.253, the second of factor is the Responsibility with Beta = 0.248, ranked third in the influence level is the Tangible with Beta = 0.235, and the lowest impact level is the Reliability with Beta = 0.144. The research also uses statistical methods to describe and test the differences of demographic factors with customer's satisfactionon service quality.The analysis results show that there is no difference between customer's satisfaction on service quality and factors such as gender, age, income, number of transaction banks, regular transaction banks, and time to use the service at Techcombank An Giang. Through the research results, the author would like to propose some ideas to improve the quality of services, thereby attracting new customers and importantly, keeping traditional customers because the development orientation of Techcombank is to take care of old customers to cross sell other products of the bank. The Stud results offer a basis for the branch to identify the factors influencing customer satisfaction on their service quality, thereby having an appropriate strategy to improve customer satisfaction.

A Case Study of Customer Satisfaction management of Samsung Medical Center

2013 ◽  
Vol 14 (4) ◽  
pp. 1-26
Author(s):  
Lee, Ji yeon ◽  
구자원
Keyword(s):  
Customer Satisfaction ◽  
Medical Center

A Case Study of Customer Satisfaction in Master Motors: Focused on the Service Process Innovation

2019 ◽  
Vol 20 (4) ◽  
pp. 89-107
Author(s):  
Mun Kyoo Woo ◽  
Soo Hwan Kwak
Keyword(s):  
Customer Satisfaction ◽  
Process Innovation ◽  
Service Process
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